Manager Security
Resume:
Thomas j. Crincic, CPP
FORT WORTH, TX 76137
(HOME) 817-***-**** (CELL) 817-***-****
EMAIL: ***.*******@*****.***
SUMMARY
A CAREER SECURITY PROFESSIONAL WITH A BROAD-BASED BACKGROUND IN SECURITY
MANAGEMENT AND LAW ENFORCEMENT OPERATIONS, LOSS PREVENTION TACTICS, AND
SAFETY POLICIES. SUBSTANTIAL EXPERIENCE PROVIDING LEADERSHIP, MANAGEMENT
AND MOTIVATIONAL TRAINING, HUMAN RESOURCE SUPERVISION, BUDGET
ADMINISTRATION, ORGANIZATIONAL CHANGE PLANNING AND IMPLEMENTATION IN
VARIOUS CORPORATE AND CONTRACT SECURITY ENVIRONMENTS. DETAILED AND RESULTS
ORIENTED WITH AN INTUITIVE ABILITY TO MANAGE MULTIPLE PROJECTS IN FAST
PACED, HIGHLY REGULATED AND CHALLENGING ENVIRONMENTS.
Technical SKILLS
MS WORD MS EXCEL MS POWERPOINT
MS ACCESS MS OUTLOOK CONTINUUM/PROWATCH
PERSPECTIVE VALIANT LOTUS NOTES
PROFESSIONAL EXPERIENCE
MEDCO HEALTH SOLUTIONS, INC., FORT WORTH, TX 2008-2010
Security Manager
Responsible for all aspects of physical security operations at Medco's
Front-End Pharmacy in Fort Worth, Texas and Call Center Pharmacy in
Irving, Texas.
o Managed and supervised a hybrid security department of proprietary and
contract security officers.
o Monitored security officers' performance through training and development
metrics, increasing officer core knowledge competency two fold.
o Reviewed, revised and audited special operating procedures assuring
accuracy and compliance.
o Developed training materials and ensured officer engagement and
improvement where needed.
o Managed renovation projects, coordinating with vendors for security
system installation, realizing 100% on time, at or below allotted budget.
o Conducted investigations for suspected credit card/prescription fraud,
theft, negligence, and threats against company and employees, generating
a 95% closed rate.
o Collaborated with Human Resources on time and attendance verifications
and disciplinary investigations.
o Submitted budget requirements for operations and maintained metrics to
monitor yearly progress.
o Oversight of CCTV and access control systems maintenance, ensuring
continuous operations.
AmeriCredit Financial Services, Inc., Arlington, TX 2007-2008
Assistant Manager/Supervisor, Physical Security
Standardized timely security services at site locations in Texas,
Arizona, North Carolina, and Peterborough, Canada.
o Challenged contract security officers' performance through individual and
team development.
o Reviewed and revised post orders and training materials to ensure
contract compliance.
o Developed and implemented staffing requirements and site-specific
training and evaluations.
o Directed projects in access control installation, post order revision,
report writing, training, and procedure updates.
o Motivated security team members to achieve established goals through
empowerment and accountability.
o Ensured enforcement and compliance of AmeriCredit security standards
through established metrics.
o Maintained and audited Security Officers time, attendance, and
performance records.
o Provided input to management concerning security improvements and program
enhancements.
Andrews International Security Services, Inc., Dallas/Fort Worth, TX
2005-2007
Executive Director
Directed multiple security accounts in the DFW area with major focus on
then Countrywide Home Loans anchor account.
o Established the Andrews International office in Addison, Texas, including
setup, staff recruitment and training.
o Developed relationships within the Texas Department of Public Service,
Private Security Bureau, helping ensure a 100% compliance rating.
o Responded to site project manager challenges through coaching and
counseling techniques.
o Managed payroll, scheduling, training, state licensing, and discipline
issues for over 150 security officers and staff.
o Identified targeted new business opportunities in the Dallas/Fort Worth
area and leveraged contacts.
Securitas Security Services USA, Inc., Dallas/Fort Worth, TX 1998-2005
Successfully orchestrated several responsible positions while with
Securitas, ensuring customer satisfaction reviews of "excellent" and aided
in client retention of 95% during this period.
Assistant Manager/Supervisor, Security Operations at Nortel (2004-2005)
o Facilitated daily security activities at Nortel Networks, Richardson,
Texas.
o Oversaw and monitored scheduling, payroll, vehicles and equipment, for
over fifty assigned officers.
o Collected, organized, reviewed and interpreted, monthly metric data for
invoicing, and corporate reports.
o Created, edited, and reviewed initial and reoccurring training material.
o Provided security orientation training to newly assigned officers and
client employees.
Senior Branch Manager, Fort Worth, TX Office (2001-2004)
o Provided leadership and management for branch operations and human
resources staff of ten employees.
o Monitored recruiting, hiring, workers compensation, licensing, benefits,
training, safety, and scheduling.
o Managed account operations efficiently to effectively achieve service
objectives and profit and loss accountability.
o Ensured the delivery of high quality customer service through constant
client contact.
o Achieved a 95% client retention rate for 2002 and 2003 annual cycle.
o Facilitated office staff and field officer teamwork, and implemented
progressive change strategies.
Account Manager, Texas Instruments, Inc., Dallas, TX (1998-2001)
Pinkerton/Burns - Securitas Companies
o Lead the operations of contract security officers and receptionists for
over 2000 hours of weekly service.
o Managed training, scheduling, equipment maintenance, payroll, invoice
audit, and budget review metrics.
o Monitored proprietary security and facility maintenance teams in loss
prevention and asset protection initiatives.
o Directed fire operations activities, safety, access control, and key
personnel protection requirements.
o Reviewed and edited reports, authored post orders, provided statistical
analysis of trend reports, and responded to customer service requests for
security coverage.
ADDITIONAL RELEVANT EXPERIENCE
COGNISA SECURITY SERVICES, INC., DALLAS, TX (NOW U.S. SECURITY ASSOCIATES,
IRVING, TX)
Texas Instruments, Inc., Security Operations, Dallas, TX
Arlington Police Department, Communications Division, Arlington, TX
U.S. Air Force Security Police/Security Forces, Worldwide (Twenty year
Veteran)
EDUCATION
BS, CRIMINAL JUSTICE, WILMINGTON COLLEGE, NEW CASTLE, DE
AAS, Police Science, Community College of the Air Force, Montgomery, AL
Police Administration, Air Force Institute of Technology (AFIT), Eastern
Kentucky University, Richmond, KY
Managing Your Physical Security Program, ASIS International, New Orleans,
LA
The Reid Technique, John E. Reid & Associates, Inc., Dallas, TX
Certifications
CERTIFIED PROTECTION PROFESSIONAL (CPP), BOARD CERTIFIED IN SECURITY
MANAGEMENT BY ASIS INTERNATIONAL
Licensed by the Texas Department of Public Safety/Private Security Bureau
as Branch Manager, Private Investigator, Personal Protection Officer, and
Commissioned Security Officer.
American Heart Association certified in First Aid/CPR/AED.
MILITARY TRAINING
U.S. AIR FORCE BASIC TRAINING
U.S. Air Force Security Police Academy
U.S. Air Force Officers Training School
U.S. Air Force Squadron Officers School
U.S. Air Force Certified Instructor, Total Quality Executive Leadership and
Management
U.S. Air Force Academic Instructor School, Leadership & Management
Development Center,
Certified Master Instructor
AFFILIATIONS
ASIS INTERNATIONAL MEMBER SINCE 1995; ASIS INTERNATIONAL NORTH TEXAS
CHAPTER SECRETARY FOR 2010
Committee member for the Law Enforcement Appreciation Night (LEAN): This
annual event honors members of Law Enforcement, Fire and Emergency Medical
Services, and the Military.
Contact this candidate