Sales Customer Service

Colleen Foy

*** *. ***** ****** #***

Carol Stream, IL 60188

Home/Cell: 847-***-****

E-mail: ***********@*******.***

Core Competencies

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Successful Account Manager Team Player

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Self Sufficient Go- Getter Strong Communications

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Vendor Relations Successful Negotiations

Professional Experience

Houghton Mifflin Harcourt Publishing, Geneva, IL 03/2009- 01/2010

Inside Sales Representative

Managed an account of 400 schools, K-12: within the assigned territory to achieve sales goals.

Developed territory plans that uncovered and addressed customer needs and issues for

educational materials and services. Prepared sales calls, sales presentations, marketing

communication, and complimentary samples based on likelihood of volume. Managed

relationships in a successful manner to close sales. Met sales quotas for 9 months (Achieved 98%

of sales goal within my territory)

OfficeMax, Itasca, IL 1/2005 – 8/08

Contracts and Bids Specialist

Interacted with internal and external customers on a daily basis in order to successfully execute

special cost bids. Identified sources for specified and alternate products for the bid. Updated

alternate supplier and competitive product code databases. Researched and prepared analysis as

needed.

Washington Mutual Bank, Downers Grove, IL 2/2002 –

12/2004

Loan Coordinator

Managed an account base of 75+ clients. Processed full documents to refinance loans. Provided

superior customer service to clients and financial centers in a call center environment. Reviewed

loans for compliance, notified originator and applicant of credit decision with regulatory time

frames, and conveyed title. Accurately documented file and reviewed file conditions for

compliance.

United Airlines, Elk Grove Village, IL 6/2000

-11/2001

Account Executive

Negotiated strategies to achieve sales goal from assigned accounts within territory while working

in a virtual home office. Established sales goals and developed a sales plan for each assigned

account, to achieve corporate sales and distribution objectives. Monitored, analyzed and

interpreted account revenue and share reports to determine problems and opportunities for

improvements.

Education/Training

University of Illinois at Chicago Bachelors of Science

United Airlines Sales Training Program

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