Manager Service
Resume:
Matthew W. Rains
Austin, Texas 78731-5538
Phone: 512-***-****
Email: *******@*******.***
OBJECTIVE:
To obtain a position where I can maximize my multilayer of
management skills, instructing/training experience,
administrative experience, and customer service.
EDUCATION
1977 Diploma, L.C. Anderson High School, Austin, Texas
EMPLOYMENT
2009-Present Classroom Instructor/Data Transcriber/Remittance Processor
US Treasury Dept/Internal Revenue Service, Austin, Texas
I have been furloughed from this job effective 7-9-2010. In
this position, I transcribed data from taxpayers' tax returns
into the Treasury Dept's computers. I performed and/or
achieved the following: Committed to memory the rules and
regulations for the 1040 forms and schedules; transcribed
alphanumeric data from taxpayer 1040 forms and schedules into
the ISRP system; met or exceeded department quantity and
quality standards ensuring taxpayer satisfaction and department
efficiency; accurately switched programs and resumed
unfinished batches of work that required completion for timely
release by our units; assisted new hires with questions
pertaining to the conversion of tax data from the forms and
schedules; helped other teams meet their priority projections by
resuming blocks of work; and accurately and legibly completed
3081 and 3081 supplement forms (time sheets). I completed the
Classroom Instructor Training program in December, 2009 and was
the only student that graduated with the ability to be a lead
instructor. I successfully instructed several classes/groups of
new hires and returning to duty employees. I volunteered for
and was assigned to two details in Remittance Processing and
Error Resolution. I was furloughed due to lack of work.
2007-2008 Service Manager, Hewlett Kia, Georgetown, Texas
I was responsible for all functions of the Service Department.
I managed, performed cashier functions, prepared daily deposits,
assisted on the Service Drive, performed quality control, booked
repair orders, coded and submitted warranty claims, worked
accounting schedules, supervised eight employees and, handled
customer concerns.
2004-2007 Assistant Service Manager, Capitol Kia, Austin, Texas
I worked on the Service Drive with the Service Advisors, a
"working Assistant Manager", if you will. I monitored the
Advisors' actions ensuring that they greeted customers on the
drive, determined the customers' needs, prepare work orders,
etc. I monitored CSI scores and counseled, accordingly.
Also, I processed all the work orders for all the stock
vehicles, new and used. When the Service Manager was out, I
took on his role, as well. My CSI score was 94.58.
Service Manager, Randall Riley Chrysler-Dodge-Jeep, Bastrop, TX 2004-
2004
Field Agent, American Income Life Insurance, Houston, TX 2003-2004
Service Manager, Don Davis Buick-Pontiac-GMC and Chrysler-Dodge,
Lake Jackson, TX 2001-2003
Service Manager, Wilkinson Pontiac-Buick-GMC and Wilkinson Nissan-
Jeep,
Victoria, TX 1994-2001
Service Advisor, South Point Pontiac-Cadillac-Jeep, Austin, TX 1991-
1994
Service Manager, Cliff Jones GM/Chrysler, Sealy, TX 1991-1991
Service Advisor/Warrqnty Administrator, Classic Pontiac-GMC and
Classic Oldsmobile, Georgetown and Round Rock, TX 1989-
1991
Service Manager, Lone Star Pontiac, Austin, TX 1985-1989
Warranty Administrator, Chevrolet Country, Austin, TX 1982-1985
Store Manager, Hannath's Food Stores, Smithville, TX 1981-1982
Warranty Clerk, Chevrolet Country, Austin, TX 1978-1981
Drug Clerk, Eckerd Drug Stores, Austin, TX 1977-1978
Manager, Minimax Food Stores, Austin, TX 1974-1978
Paper Carrier, Austin-American Statesman, Austin, TX 1972-1977
REFERENCES
Randy Porter, Personal friend, Lexus of Austin, Austin, Texas
Bobby Hernandez, Personal friend and former employee, Edna, Texas
Amy Sides, Personal Friend, Internal Revenue Service, Austin, Texas
TRAINING
Remittance Processing Systems, Internal Revenue Service, 4-2010
Classroom Instructor Training, Internal Revenue Service, 12-2009
Data Conversion New Hire Training, Internal Revenue Service 2-2009
Significant amount of additional Training is available upon request.
MAJOR STRENGTHS
Major strengths include strong leadership, excellent communication
skills, competent, strong team player, attention to detail, dutiful
respect for compliance of company policies and procedures, as well as
supervisory skills including hiring, termination, scheduling,
training, payroll and, most other administrative tasks.
Contact this candidate