Project Manager Software
Resume:
Sterling E Miller
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**********@*******.***
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Current Security Clearance
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Seeking a Position as a Computer Helpdesk Specialist
EDUCATION
UMBC, Computer Certification Training Center, MD
Georgia Military College, Fort Gordon, GA
Certificate, Technical Instructor Training Course
Certificate, Node Operations Management Course
Diploma, Commercial Programming Unlimited, New York, NY
1974 Camden Academy, High School Diploma,
Certified Help Desk Professional
EXPERIENCE
Jun 06 to Jul 10 SAIC
Helpdesk Specialist, Walter Reed Army Medical Center, Washington, D.C.
Information Management Division
Coordinates the upgrade of all Windows XP and Office 2003/2007
software.
Familiar with ( CHCS) Composite Health Care System, (CIS) Clinical
Information Systems. Reset user password for Local area Network, (AD)
Active Directory, CIS, CHCS and AHLTA
Reset CAC Card Pin Number Using the CPR System
Perform Tier II call after user place ticket for Technical call to
Tier I
Provided telephonic support and expertise to user, reducing customer
downtime.
Installing: Microsoft applications, Clinical Information Systems and
Composite Health Care System software unique to the hospital mission.
Trusted Agent Security Manager (TASM)
Provided Laptop support for the Wounded Warrior Program for over 20 to
25 soldiers a month
Troubleshooting and computer configuration skills
Familiar with Windows XP/Vista, Office Suites 2003/2007, Adobe Suites,
Norton Ghost and a variety of COTS/GOTS software and static TCP/IP
configuration.
Knowledge of Remedy, CA Service Desk, Remote Control Technologies,
Various Encryption Technologies and IT Support Tools
Miller, Sterling
EXPERIENCE
Jun 05 - Jun 06 SRI
Helpdesk Specialist, Walter Reed Army Medical Center, Washington, D.C.
Information Management Division
Coordinates the upgrade of all Windows software.
Perform Tier II call after user place ticket for Technical call to
Tier I
Provided telephonic support and expertise to user, reducing customer
downtime.
Install: Microsoft applications, Clinical Information Systems and
Composite Health Care System software unique to the hospital mission.
Sep 03 - Jun 05 TekSystems (Contract) SAIC
Helpdesk Specialist, Walter Reed Army Medical Center, Washington, D.C.
Install new PC systems to Network
Install and upgrade software
Rename PC and add them to the new DOIMAN
Change VLAN and IP addressed
Software: WordPerfect, Microsoft Word, Excel, PowerPoint, Ghost, Lotus
1-2-3
Visio, TBS, GUI and Office 2003
Sep 01 - Oct 02 Pitney Bowes, Washington, DC
Field Product Technician
Day to day operation customer calls.
Repair and update software on Accent systems
Order replacement parts for customer mailing equipment.
Set up calls for customer with high-end equipment.
Apr 01 - Jul 01 AT & T Local Network Services, Washington, DC
Project Manager (Contracted through Tech USA)
Developing task plans, day-to day oversight and monitoring of project
status.
Work closely with client personnel to ensure timely completion of all
tasks.
Processing orders from O/E to installation.
Interface with LEC/Carriers on FOC dates and Escalations.
Provide superior service while dealing with a major customer turn-up
of 5,000 phone numbers.
Knowledge of Remedy
Jul 00 - March 01 E.spire Communications, Columbia, MD
Technical Operations Coordinator
Extract and work TBS or Pro Net database orders.
Install cables; T1s, DSO, DS3, perform test for continuity for DS3 and
DS1 installation.
Submit daily status, coordinate job completion, manage, schedule and
conduct inspection.
Coordinate cutovers with Technical team members, customers and
vendors, Verizon, Bell South, WorldCom, Blue Star, and GTE.
Contact this candidate