Project Manager Customer Service
Resume:
Chandra D. Dennis
Winter Garden, FL. 34787
**********@*****.***
SUMMARY OF PROFESSINAL EXPERIENCE
In my five years of experience, I have acquired in-depth knowledge of
coordinating, training and implementing projects. My task have spanned
from personally meeting with clients to discuss their goals and needs,
requirements gathering, research and analysis, testing, and scheduling.
I have been both a team leader and a team member and have the ability
to prioritize and work under extreme work conditions and deadlines. I
have participated in numerous training sessions and roll outs of new
software solutions.
SKILLS & TRAINING
. Proficient in MS Word 95-2007, Excel, PowerPoint. Outlook
and Internet.
. Intermediate knowledge of Microsoft Office 2010 Suite,
Microsoft Test Manager 2010, Visio and Microsoft Access.
. Odyssey Courts Case Manager Systems, Enact, ECF,
SessionWorks, SnagIt 6, and BMC.
. Medical Terminology, Cerner Systems.
. Project/Team Leadership.
. Certificate of Completion for Train the Trainer.
. Excellent verbal and written communication skills.
. Requirements Gathering.
EXPERIENCE: Orange County Clerk of Courts Orlando, FL.
Project Coordinator/Business Analyst
1/08 - Present
. Assist with the implementation, maintenance, and support of
software deliverables.
. Work with operations and support areas to gather, prioritize
and document business requirements.
. Work closely with Project Managers, Programmers and End Users
and Business Partners to insure business needs are addressed.
. Produce and maintain project plans, manage schedules and
timelines.
. Assemble and organize data. Prepare reports. Test/Trouble shoot
software solutions.
. Train internal and external customers on software and
hardware products.
. Create and maintain user accounts and update security for
internal and external customers.
. Responsible for sending out communication to internal and
external customers in regards to system errors, outages and
enhancements.
. Perform after hours testing of updates/hotfixes as needed.
. Serve as Project Manager for medium scope projects.
Florida Hospital Orlando, FL.
Assistant Trainer 8/07 - 12/07
. Traveled to multiple FL hospitals throughout Orlando area
assisting in the training of Nurses HUC, PCT's and
other hospital employees on Cerner/Powerchart software
system.
. Onsite Implementation support during each Hospitals Go Live of
new Software system.
. Responsible for documenting and escalating technical issues to
MIS technical team.
. Prepared training materials and insured all training areas
were setup before classes each day.
Rotech Healthcare Inc.
Orlando, FL.
Team Lead /Item Master Contract Specialist - Contracts Dept.
01/06 - 8/07
. Analyze, input, extract and trouble shoot system data and
errors. Prepare weekly reports.
. Support the research and development of various department
projects through the year.
. Oversee and conduct quality reviews of all department
research, data, team members, processes and complete daily
Netscape/Contract request, fee schedule updates, and carrier
maintenance.
. Train and motivate team members and ensure they have all
necessary tools and information to effectively perform.
Develop internal department structure, policies and
procedures.
. Resolve identified claims issues in a timely manner to
mitigate financial risk in the claims processing cycle.
Rotech Healthcare Inc.
Orlando, FL.
QA Specialist/Team Lead - VA Dept.
3/05 - 01/06
. Responsible for verifying and maintaining accuracy and
quality of work performed by customer service
representatives.
. Analyze, input and update database information. Verify
correctness of data input by support team.
. Process paperwork, properly add/edit patient information and
create service and maintenance tickets in IMBS System.
. Prepare weekly/monthly accuracy reports.
EDUCATION: Florida Southern College
Lakeland,
FL.
BS in Business Administration w/Concentration in
Computer Information Systems
Northwestern State University
Natchitoches, LA.
Major: Computer Information Systems
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