Quality Assurance Customer Service

JAMES GOLDEN

*** ********** **** #*** ? Grafton, MA 01519 ? 508-***-**** ?

************@*****.***

SUMMARY

> Ten years in software development industry with focus on logistics,

business intelligence, research & analysis; quality assurance, &

customer relations

> Eight years in data-warehousing design, maintenance, and support,

including star-schema methodology

> Senior Hyperion dashboard developer for 4+ years

> Essbase Administrative support

> Provided significant top/bottom-line positive impact on business

operating decisions for both internal and external customers, by

developing & implementing quantitative and qualitative Reporting and

Business Intelligence solutions combined with metrics-based

processes; performed research & analysis for marketing, business

planning, strategy and accounting

> Served as a core Software Quality Assurance analyst, as part of agile

Software Development team; responsible for delivering numerous

products to production

> Produced numerous Business Requirements documents, specific to data

warehouse design, tables, and slowly changing dimensions

> Accredited as an accomplished writer, contributing publications to

various periodicals

?

WORK EXPERIENCE

Business Intelligence Developer Analyst

Jan 2006 ? Oct 2010

REZ-1, Inc ? Boston, MA

. Senior Hyperion Dashboard Developer (Hyperion Dashboard Builder v

8.3.2)

. Senior Hyperion Reporting Developer (Hyperion Intelligence Explorer v

8.3.2 SP4)

. Hyperion Essbase Administrative Support (Integration services v

7.1.6.0, Administration Console)

Launched numerous dashboard solutions, including spatial mapping designs,

for both internal and external customers (primarily those customers in the

logistics industry, including major railroad and shipping industry

organizations). Responsible for providing support for main Business

Intelligence server (Hyperion), as well as providing key maintenance to

ensure smooth functionality of day-to-day Reporting/scheduling operations.

Provided intelligent decision-making and business requirements for Data

Warehouse & ETL (Extract/Load/Transform) initiatives, including designing

new dimension tables, incorporating "slowly-changing dimensions", and star-

schema structures. Assisted in major initiative to implement new BI

products, including Information Builders/IWay tools: WebFocus and Data

Management Console (ETL UI tool). Additionally, served as a key QA for

additional Data Warehouse initiatives.

Software Quality Assurance Analyst

Jan 2004 ? Jan 2006

REZ-1, Inc ? Boston, MA

. Mercury Quality Center - Defect Tracking Tool

. Testbench - Data replication & test loading

Responsibilities included writing test cases and scripts, and identifying

areas of project design not consistent with the business requirements,

functional specifications, visual standards, and user expectations through

various testing methods and strategies including:

. Black box Testing - the tester feeds the program input data,

observes output data, but does not know, or pretends not to

know, how the program works

. Gray box Testing - the tester tests through the user

interface, but has special knowledge about the program and

the internal structure of the application

. White (Glass) box Testing - the tester uses their

understanding and access to the source code to develop test

cases

. Act Like a Customer Testing - the tester uses the program the

way that he/she expect customers to use it

. Acceptance Testing - test mainstream functions with

mainstream data to verify that the application is stable

enough to begin testing; can be substituted with "smoke test"

. Functional Testing - verify and validate that the programs

are working according to the Business Requirements and

Functional Specifications

. Boundary Testing - a program's behavior usually changes

outside the boundary, so test it; programmers usually make

sure that their code handles expected values, but they

sometimes overlook the treatment of unexpected values (ones

outside the boundaries)

. Additional strategies including: Classes of Good and Bad

Data; Equivalence Class Partitioning; Correctness Testing;

Error Recovery; Performance Testing; Load Testing (volume,

stress, storage); Compatibility Testing; Background Testing;

Configuration Testing

Senior Reporting Analyst

Jan 2002 ? Jan 2004

REZ-1, Inc ? Boston, MA

. Reporting Developer & Analyst (Hyperion Intelligence Explorer v 8.3.2

SP4)

. Microsoft Office Excel - Advanced (Edition 2003)

Team oriented - Developed numerous reporting solutions, including query

analysis (both real-time and historical), pivot tables, dashboards, On

Demand/online reports for both internal and external customers (primarily

those customers in the logistics industry, including major railroad and

shipping industry organizations). Responsible for scheduling and

maintaining a variety of customer reports, and output options, including

emailed Excel, PDF, and CSV format, in addition to FTP options. Provided

intelligent analysis and contributed support for Data Warehouse

operations.. Additionally, served as a key QA for additional Data

Warehouse initiatives, and Report output verification/validation.

Data Cleansing Analyst

Jan 2001 ? Jan 2002

REZ-1, Inc ? Boston, MA

. Data Integrity Analyst (ISeries - Emulator Command Tool )

Team responsibilities included analysis of incoming EDI (Electronic Data

Interchange) records, error correction, and reprocessing. Additionally,

Query/Reporting analysis to return performance stats & percentages.

Customer Service Representative

Aug 2000 ? Jan 2002

REZ-1, Inc ? Boston, MA

. Green Screen Reservation system (ISeries - Emulator Command Tool )

Team responsibilities included handling customer problems, reservation

requests, and trouble-shooting in a professional setting. Additionally,

Inventory analysis of customer products.

ADDITIONAL EXPERIENCE

Contributing Writer

Sep 2007 ? Present

'On The Water' magazine ? Falmouth, MA

Regular contributor to this New England-based, saltwater enthusiast's

monthly periodical, producing feature articles and Product Reviews, with

numerous publications over the past 3+ years.

Contributing Writer

Jan 2008 ? Present

'The Fisherman' magazine ? Mystic, CT

Regular contributor to this regional, New England-based, angling

enthusiast's weekly periodical, producing feature articles, with numerous

publications over the past 2+ years.

EDUCATION

Associate Liberal Arts (cont'd ed. towards BA) ? Mass Bay Community College

? Wellesley, MA May 1995

Concentration: American Literature ? Algebra/Mathematics ?

World History

Continuing Education (ALA) ? Cape Cod Community College ? Barnstable, MA

1992 ? 1993 Concentration: Art

History ? Geography ? Psychology ? Visual Design

Additional Programs/Considerations

. Essbase "Showcase" training ? New York City, NY

Fall 2007

. High Performance MySQL training ? Newton, MA

Fall

2009

. Research & Analysis ? Sea Tek Recovery, Beverly, MA

2007 ? 2008

. Balsamiq Mockups

. Toad

. Iway Data Management Console

. WebFOCUS

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