Administrative Assistant Customer Service

LAURA CHESTER-HELME

Cell 860-***-****

** *** **** ****, ******, CT 06340

************@*********.***

Administrative Assistant Professional

Over ten years of administrative experience including the Pharmaceutical

industry. Outstanding communication skills, both verbal and written.

Easily establish rapport and trust. Demonstrated effectiveness of

prioritizing and handling complex projects. Excellent interpersonal skills

having dealt with a broad diversity of populations. Develop strong

internal and external customer relations. Ability to respond to department

needs on short notice. Proficient in Microsoft Word, Excel, PowerPoint,

Outlook, Access and Internet savvy.

Core Skills

. Problem Solving

. Team Player

. Organizing

. Planning

. Detail Oriented

. Self-Motivated

. Reliable

. Customer Service

. PROFESSIONAL EXPERIENCE

Administrative Assistant March 2010 - Present

Townsend & Associates, Inc., at Pfizer, Groton, CT

. Provide assistance and backup support for department Administrative

Lead

. Carefully handle confidential information for internal and external

colleagues

. Heavy calendar maintenance and meeting coordination for department

. Arrange travel for colleagues, interviewees and speakers

.

Project Assistant/Coordinator April 2008 - December 2008

Dominion Consulting, LLC. at Pfizer, Groton, CT

. Issued and processed purchase orders, processed and reconciled

invoices against cost management system and assisted Project

Manager(s) with project close-outs - both financially and

administratively

. Maintained project files and correspondence and maintained and updated

Master program schedule & weekly report

. Provided administrative assistance to Project Managers and took on

additional duties and act as backup support to other department

assistants, as needed

. Researched and resolved invoice payment delays for Project Managers

Administrative Assistant May 2006 - October 2007

Manpower Inc. at Pfizer, New London, CT

. Arranged on and off site meetings, prepared travel arrangements and

expense reports for colleagues

. Assisted in preparing presentations, processed invoices and composed

confidential projects

. Maintained office supplies

. Maintained contact with contractors for meeting preparations and

offsite workshops

Secretary/Administrative Assistant June 2003 - May 2006

City of Groton Building and Zoning, Groton, CT

. Prepared and distributed permit logistics for residential customers,

E.B. and Pfizer, Inc.

. Generated monthly permit and budget reports for department heads

. Coordinated inspection schedules for building and zoning officials for

vendors

. Generated meeting agendas, minutes and prepared time-sensitive legal

notices for five City commissions

. Coded invoices for payment, maintained tracking spreadsheets and

databases, and managed department petty cash

. Provided constant information for vendors either in-person or by

telephone

Administrative Assistant February 2000 - June 2003

Manpower Inc. at Pfizer, Groton, CT

. Maintained in-person and telephone contact with outside vendors for

meeting preparations

. Created and tracked Capital Project Appropriation and Purchase Orders

. Maintained monthly Timesheets and Overhead, prepared presentations and

generated spreadsheets for GPT Project Managers

. Handled logistics of meeting, travel preparations and expense reports

for colleagues

Data Entry Operator June 1994-March 2000

Mystic Color Lab, Mystic, CT

. Processed film rolls for developing and input merchandise orders

. Set up accounts and e-mail information for new and existing customers

. Prepared negatives for reprinting or enlargements and retrieved phone

messages of customer requests

. Maintained an hourly production speed to meet deadline

Cashier/Shift Manager 1986-1994

Kentucky Fried Chicken, Groton, CT

. Food orders and preparations

. Zeroed out and balanced cash registers

. Balanced safe and prepared evening cash deposits

. Managed a work crew of up to 10 employees

. Placed supply orders and dispersed new inventory

Education

Three Rivers Community Technical College, Norwich, CT,

. Received Associates of Business Administrative Assistant Degree, 2004

. Maintained a 3.40 Grade Point Average - Graduated Cum Laude

McLaughlin Research, Waterford, CT

. Basic CAD Course, March 1989

Contact this candidate