Customer Service Data Entry

Aftenthyn L. Person

** ********* ****** ( East Orange, NJ 07018

Cell: 347-***-****

*********@****.***

Administrative/Clerical Professional

Profile

Administrative support professional offering versatile office

management skills and proficiency in Microsoft Office programs. Strong

planner and problem solver who readily adapts to change, works

independently and exceeds expectations. Strong ability to juggle

multiple priorities and meet tight deadlines without compromising

quality.

Education

Bloomfield College - Bloomfield, NJ

Relevant Courses

Sociology

Graphic Technology

Penn Foster (Correspondence School) - Scranton, PA

Relevant Courses:

Project Management for Professional Staff

MS Suite for Professional Staff

Electronic Presentations for Business Professionals

Keyboarding and Document Formatting

Communication Skills for Secretaries

Finance for the Non-Financial Manager

Professional Office Procedures

Power Point Presentation Construction

Key Skills

Office Records Spreadsheets/Reports Front-Desk Reception

Skills: Management Event Management

Database Creation Calendaring Typing 55-60 wpm

and Maintenance Marketing Data Entry 12,000

Public Relations Power Point KPH

Experience Presentations Alpha-Numeric

T & E Creation Creative Design Key attention to

Time Management Creative Concepting detail

Contract Drafting Social Media

Marketing

Medical

Transcription

Computer MS Word MS Outlook MS Publisher

Skills: MS Excel Ms Access Internet Explorer

MS PowerPoint Adobe Photoshop Safari

Entourage Adobe Reader Windows

Face book Twitter Mac OS

WordPress

Experience

St. Barnabas Medical Center - Unit Clerk / Secretary, 2005 to

Livingston, NJ Pres.

Handled multifaceted clerical tasks (e.g., data entry, medical

transcription, filing, records management) as the unit clerk to 3 to 4

units on a nightly basis. Maintained database and ensured the delivery

of premium service to patients and fellow staff. Quickly became a

trusted unit clerk known for "can-do" attitude, flexibility and

high-quality work.

Highlights:

Communicated effectively with multiple departments. Established strong

relationships to gain support and effectively achieve results.

Entrusted to manage workload in the supervisor's absence. Provided

timely, courteous and knowledgeable response to information requests;

screened and transferred calls; and prepared unit correspondence.

Often called on to assist in training of new employees.

Reformatted forms for hospital record keeping

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

BBDO- New York, NY Creative Assistant, 2010 to 2010

Handled multifaceted clerical tasks (e.g., travel arrangements, data

entry, spread sheets, expense reports, filing, and records management)

as the administrative assistant to the Director of the Creative

Department. Handled phone coverage for creatives assigned to my group

as well as delivered mail that was assigned. Handled correspondence

between different departments and outside sources. Created several

upgrades to office functionality and executed them upon completion. Took

charge as needed to ensure the smooth running of the office in the

director's absence.

Highlights:

Communicated effectively with multiple departments. Established

relationships to gain support and effectively achieve results.

Assisted with small graphic's projects ( Redrafting forms, Creative Look

book directory project)

Approached all projects, requests and assignments with a confident

attitude as well as a dedication to complete each task effectively.

Partner's Pharmacy Pharmacy Tech, 2007 to 2008

Secondary Position

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management, & customer service) as a Pharmacy Technician for this

long-term care pharmacy. While under little supervision & following the

appropriate guidelines set by H.I.P.A.A., focused on maintaining

excellent customer service.

Highlights:

Communicated effectively with multiple departments. Established strong

relationships to gain support and effectively achieve results.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared office

correspondence.

Developed a polished work ethic while maintaining speed and accuracy

Often gave ideas on how to improve the efficiency of service given to

homes we corresponded with.

Adecco, & Kelly Services Temp. Clerical/Admin, 2003 to 2005

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and billing) as a temporary clerical working for various

companies via Adecco & Kelly Services. While providing professionalism

and excellent customer service maintained database and ensured the

delivery of premium service to customers and fellow staff.

Highlights:

Communicated effectively with multiple departments. Established strong

relationships to gain support and effectively achieve results.

Created PowerPoint Presentations as Needed.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared office

correspondence.

Learned marketing techniques while ensuring quality of product.

Developed a polished work ethic while maintaining speed and accuracy

Atrium Staffing

Technical Support, 2002 to 2002

Handled multifaceted clerical tasks (e.g., data entry, filing, records

management and Technical Support) as a temporary clerical working for

Winstar a subsidiary of IDT via Atrium Staffing. While providing

excellent customer service, maintaining a database & ensuring the

delivery of premium service to customers and fellow staff assisted

clients with 1st Tier customer service with their winstar service in an

inbound call center atmosphere.

Highlights:

Communicated effectively with multiple departments. Established strong

relationships to gain support and effectively achieve results.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared office

correspondence.

Learned marketing techniques while ensuring quality of product.

Developed a polished work ethic while maintaining speed and accuracy

Comcast Online CAE Level 2, 2000 to 2001

Handled multifaceted clerical tasks (e.g., in house sales, data entry,

filing, records management and billing) as a Customer Account Executive.

Maintained database and ensured the delivery of premium service to

customers and assisted in trouble shooting.

Highlights:

Communicated effectively with multiple departments. Established strong

relationships to gain support and effectively achieve results.

Provided timely, courteous and knowledgeable response to information

requests; screened and transferred calls; and prepared office

correspondence.

Often called on to assist in training of new employees.

Earned excellent marks on performance reviews, with citations for

excellence in areas including work volume, accuracy and quality; ability

to learn and master new concepts; positive work ethic; and commitment to

providing unsurpassed service.

Elected to participate in special projects.

De-escalated calls from angry customers and saved potential service

cancellations.

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