Sales Customer Service
Resume:
Confidential R sum Of
PATRICK T. MADDOCK
Saint Charles, MO 63304
314-***-**** Cellular
*******@*****.***
Objective Sales Representative Or Sales Management position with a
dynamic company where my professional experience and
educational background will provide opportunity for
advancement based on measurable results and achievements.
Business . Extensive sales, customer service, and sales
management experience; results-oriented,
Attributes highly motivated, possessing a strong work ethic.
. Excellent leadership, communication, and interpersonal
skills; interface effectively with people of diverse
socioeconomic backgrounds and cultures; ability to
quickly resolve issues and conflicts in a tactful,
professional manner.
. History of top sales performance, consistently meeting or
exceeding sales goals.
. Customer-focused by consistently exceeding customer
expectations and providing exceptional service.
. Strong organizational and time management skills;
experienced in coordinating and pri-oritizing multiple
tasks simultaneously.
. Committed to excellence with high standards of
professionalism and integrity.
. Hold B.A. Degree In Secondary Education through
University of Missouri - Saint Louis.
Professional Regional Account Manager
Experience Commonwealth Brands, Inc.
Saint Louis, Missouri June 2006 - December 2009
. Responsible for the sales of company product lines to
potential and existing customers covering a 250-mile
radius of the Greater Saint Louis metropolitan area.
Enhanced profitability through strategic advertising,
market presence, and brand recognition.
. Responsible for account management, customer relationship
development, new product rollout, product knowledge,
sales closing and follow-up, and related sales functions.
. Generated new business and increased sales through
networking, cold call canvassing, existing accounts,
teleprospecting, advertising, and referrals.
. Developed and made high-level presentations and
demonstrations to potential and existing accounts.
Expanded and maintained customer base.
. Performed all aspects of customer service, including
resolving customer issues when necessary; position
required excellent communications and public relations
skills.
. Utilized PC, including Microsoft Office
(Word/PowerPoint/Excel), Outlook/e-mail, and re-lated
software applications.
Achievements . Key Member of company's pioneering Sales Team
which significantly increased market share from 0% to 59%
within a 12-month period.
. Successfully introduced new unproven product lines which
resulted in an initial 23% sales increase.
. Instrumental in recovering business lost by previous Sales
Manager by earning trust and pledging renewed commitment
to client's on-going and specific merchandise needs.
. Trained, evaluated, and motivated new Sales
Representatives.
Confidential R sum Of
PATRICK T. MADDOCK
Professional Territory Sales Representative
Experience Liggett Vector Brands
(Continued) Saint Louis, Missouri November 2001 - March 2006
. Responsible for the sales of tobacco-related products to
potential and existing customers covering a 150-mile
radius of the Greater Saint Louis metropolitan area.
Provided sales support, made effective sales
presentations, negotiated pricing and product
availability, and related functions.
. Handled sales administrative functions such as sales
reports, brand placement, promotional status, etc.
. Networked extensively with clients to build successful and
mutually beneficially business-to-business relationships.
. Responsible for account management, customer relationship
development, new product rollout, product knowledge,
sales closing and follow-up, and related duties.
. Generated new business and increased sales through
networking, cold call canvassing, existing accounts,
teleprospecting, advertising, and referrals.
. Performed all aspects of customer service, including
resolving customer issues when necessary; position
required excellent communications and public relations
skills.
Achievements . Earned company's "Monetary Bonus Award" for
exceptional customer service and sales performance.
. Reorganized sales territory to operate at optimal
efficiency which resulted in a 33% increase in
distribution.
. Successfully completed company's Sales, Product Knowledge,
and Customer Service Training Program.
Sales Manager
Hub, Inc.
Saint Louis, Missouri June 1996 - November 2001
. In charge of sales management operations in the consumer
packaged goods industry. Directed staff development:
Supervised, hired/dismissed, trained/evaluated, reviewed
performance appraisals, promoted, disciplined, and
motivated up to six employees.
. Cultivated close relationships with customer base to
determine customers' needs.
. Assessed competition to determine pricing and inventory
levels, formulated market-pricing strategy, and targeted
sales programs.
. Modified business practices and approaches to changing
market requirements in compliance with federal, state,
and local regulations.
. Actively involved in annual trade shows: Created trade
show materials, promoted nationally recognized products,
and related functions.
Educational Bachelor Of Arts In Secondary Education
December 1996
Experience University Of Missouri - Saint Louis
Saint Louis, Missouri
References Business And Personal References Available Upon Request
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