Technician High School

Andrew Yat So

Cellular 415-***-**** **** Wisconsin Street

San Francisco, CA 94107

***********@*****.***

IT Support Technician

Objective To join a IT Help Desk to support end users in a large

Windows network.

Qualifications Summary

. Have knowledge of Active Directories in Windows 2008 to

administer different

group policies throughtout a network

. Have experience and dealt with spyware, malware, and spam.

. Have knowledge of remote desktop protocol on Windows-based

Systems.

. Understand TCP/IP protocol, firewalls, routers, VLAN's,

switches, OSI Layer

. Can deploy, mount, and service images in conjunction with

the newer DISM tool on

Windows 7 machines.

. Have extensive computer hardware knowledge and can

troubleshoot items ranging

from motherboards, NIC's, CPU's, Hard Disk Drives,

Switches, and Network

cabling.

. Have dealt with VHD's in conjunction with VMware to create

virtual machines for

other environments.

Employment History

Support Technician 2008 to 2010

X2 Consulting, San Francisco, CA

Daily IT maintenance duties such as backups, auditing, and

troubleshooting.

. Supported small companies in email migrations from the

Microsoft Exchange server

to the Zimbra Mail Platform

. Monitored a small network using Zimbra Collaboration Suite

. Deployed Zimbra Servers using Virtual Machines on Ubuntu

and RHEL

Certifications . A+ - CompTIA, 2010

. Network+ - CompTIA, 2010

Specialized Training

. Zimbra Advanced Administration Training - VMWare. Mountain

View, CA, 2010. A

3-day workshop on deployment of the Zimbra Collaboration

Suite platform using

RHEL virtual machines inside of a Windows 2003 server

environment. Learned

sizing of servers, the cost and benefits of virtual

machines, administration,

backups, and email migrations.

Education H.S. Diploma 2001

George Washington High School, San Francisco

Contact this candidate