Sales Customer Service

E dward Smith

**** ********* ***** ******, * I 481**-***-*** 0229 **********@*****.***

Senior Level Business Sales Development

E xecutive

C lient Relations Management / Strategic Marketing / Deliver Measureable

R esults

Results D r iven Business Development Executive w ith a 20+ years of a record of driving

revenue and profit goals through an exceptional ability to build solid client relationships.

I nnovative thinker and visionary sales leader with excellent communication, presentation

and closing skills. Eager to integrate diverse skill set into a Sales Leadership role with a

p rogressive organization. Reputation for being a knowledgeable business executive who

supports the clients’ needs and delivers superior customer service.

E xpert in full cycle sales; research demographics, prospecting, cold calling, networking,

I dentify key decision makers, build relationships, perform needs analysis and close

tough

sales and the following:

P rojections and Goal Setting Market Analysis Decision

M aking/Problem Solving

Ter ri tory Expansion Sales Planning & Execution Educate Clients on

P roduct Offerings

P rofessional Profile

Strategic sales leader with the ability to drive growth and ensure success by gaining

cooperation and trust of clients; overcome challenges to meet the needs of the

organization.

Motivated self-starter with the sense of urgency and ability to r ise to the occasion to

exceed expectations.

Produce exceptional results with tenacity, self-confidence, and an ethical character that

clients respect.

Recognized as a strong, results driven leader with strong planning, organization and

delivery skills.

P rofessional H istory

WorkflowOne, Southfield, M I (2006-2010) –Business Sales Executive

Led aggressive business development and promotions activity to drive high volume

sales through solid client communications, understanding their requirements, and

p roviding appropriate product solutions to meet the client’s objectives.

Cultivated strong working relationships with both internal and external clients to drive

business goals and exceed expectations.

Consistent track record of success in achieving /exceeding growth quota.

Incorporated technology based applications to provide cutting edge printing and

p romotions products.

Implement new sales plans and effective marketing strategies to position the

organization competitively and to meet/exceed ter r i tory objectives.

Created, implemented and maintained an online, web-based customer service portal

t hat allowed clients to place orders, view blue l ines and proofs, conceptualize layouts

and see invoice.

Specialize in selling to a broad range of business: From medical device, automotive,

healthcare, pharmaceutical, B2B and B2C.

Duplex Products, Dearborn, M I (1989-2006) –Business Sales Executive

Grew sales from $0 to $450K within 15 months, secured high profile clients in a very

competitive market.

Successfully implemented Document System Analysis to secure 2 nationwide

companies.

Oversaw the performance & development of 2 National Account Managers, proven

ability to lead, mentor and drive performance management strategies.

Specialize in selling to a broad range of business: From medical device, automotive,

healthcare, pharmaceutical, B2B and B2C.

Created and implemented unique application for Grocery Chain store that allowed

t hem to successfully grow their business.

Consistent track record of success in achieving /exceeding growth quota.

E ducation / T r a in ing /

Accomplishments

Western Michigan University, Kalamazoo, M I – Bachelor of Business, Marketing &

Communication

Spin Selling by Huthwaite

President’s Club: 1992, 95, 96, 97, 99, 03, 05, 06*

Scholarship Athlete, Western M ichigan University, Hockey

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