Customer Service Representative
Resume:
-*Brittany D. Hodges
North Charleston, SC 29418
*.**********@***.***
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Objective
To expand my knowledge in the work place and maintain in a safe and friendly
environment.
Abilities
8 years of customer service
Excellent written and verbal communication skills, with an eye for detail
Extremely productive in a high volume, high stress, environment
Proficient in the use of Microsoft Works
Self starter with a can do attitude
Employment History
2009-2010 Iqor, North Charleston, SC
Customer Service Representative
Answered an average of one hundred fifty customer calls in a day through the call center
queue. Worked as a Junior Agent in the Customer Service department
to ensure customers where given assistance in paying their bill and bringing their over
limit and/or pass due account current, going over customer cable package plans, and
reinstating service for customers whose cable was turned off. Performed duties in the
Retention department retaining customers who wanted to cancel their accounts.
2005 - 2006 OSI, North Charleston, SC
Customer Service Representative
Answered inbound and outbound calls in support of customer needs. Conveyed in a
reassuring manner step by step instructions to resolve customer concerns and issues
pertaining to their telephone service. Reviewed and issued credits on accounts that were
over charged and on accounts that needed retention. Performed queries in multiple
databases. Adhered to government monetary regulations.
2006 BEHR, North Charleston
Assembler/Packer
Worked in the warehouse handling packages. Made boxes and packaged items that
needed to be packaged. Worked on assembly line inputting items into machines.
2002-2006 KFC, North Charleston
Shift Supervisor/Cashier
Worked as a Shift Supervisor supervising employees. Counted money, prepped food,
maintained a clean and safe environment. Assisted employees on drive thru, front line, in
the kitchen, and prepping food.
Education
Garrett Academy of Technology, North Charleston, SC
Diploma, 2004
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