Management Manager

Leo Pak ****@****.***

***** ******** *** ***** ? Hamilton, Virginia 20158 ? 703-***-****

Information Technology Executive

Solutions-focused professional equipped with 12 years of progressive

technology leadership success within healthcare and IT arenas. Strategic,

goal-driven manager offering extensive experience applying cutting-edge

technologies and processes, devising creative solutions, formulating

business requirements, resolving complex problems, structuring IT

organizations to align to business strategy and direction, and leading

large software development and project teams. Adept at building and

sustaining strong business partnerships to develop complex solutions and

enterprise-level processes. Well-versed in application architecture using

Microsoft and IBM technologies. Skilled at implementing high-volume,

consumer-facing transactional solutions on large scale. Analytical self-

starter and persuasive communicator exhibiting both technical and business

acumen.

Areas of Excellence

Team Leadership ? Software Architecture ? Strategic Planning ? Process

Improvement ? Operations

Software Development ? Restructuring ? Web Application Security ? Content

Management

Project Management ? Sarbanes-Oxley ? Risk Management ? Scalability ?

Disaster Recovery

Systems Integration ? Budget Administration ? Deployments & Migrations ?

Alliance Building

Customer Service ? Quality Assurance ? Microsoft ? Oracle ? IBM

Professional Track

WellPoint ? Alexandria, Virginia 2001-2010

Largest healthcare insurance company in US, with $65B in annual revenues.

Staff Vice President of Technology (2008-2010)

Defined strategic direction for each portal in tandem with executive-level

management by presenting new and innovative approaches and tools to

facilitate multiple initiatives and execution plans. Coordinated and

facilitated communications with stakeholders to define business and systems

requirements for new and existing technologies; negotiated with business

leads to build consensus across divisions. Aligned IT

goals to support 3- to 5-year company plan of record. Reviewed project-

level hardware and software acquisitions. Controlled $12M operating budget;

mentored and retained 60+ FTEs and 60+ consultants.

- Championed $40M 6-portal consolidation project as led architect, which

resulted in 50% reduction in maintenance costs and single enterprise

platform to address user experience (UX), security, performance,

redundancy, scalability, and content management-related issues to support

35 million members with web 2.0 capabilities.

- Established SOA-based architectural strategy and design standards for

vendor integration to support immediate and future enhancements, which

was later adopted as enterprise architecture standards.

- Improved time-to-market 30% through reengineering and decentralizing

operational procedures for enterprise content management system.

- Increased intake efficiency 25% using TFS and rational tools by designing

and establishing enterprise change management process, integrating

Sarbanes-Oxley-complaint policies for new and existing project

portfolios.

- Decreased software development time 30% by devising comprehensive RUP-

based process model.

- Slashed brokers/sales portal intake process 25% by providing

architectural direction to reengineer existing website as well as address

usability and scalability, leveraging SOA design principles.

- Developed comprehensive reporting systems to proactively increase user

satisfaction metrics.

Director of Technology (2007-2008)

Led integration strategy to define long-term vision of consumer-directed

healthcare products (CDHP) web assets supported by team of 20 senior-level

project managers and developers. Managed all project-level hardware and

software procurement. Defined hosting and operational strategy processes to

align to 3- to 5-year enterprise plan of record; defined business

continuity and disaster recovery plans.

- Reduced production operations 80% through developing robust enterprise-

level reporting capability to support performance and usability metrics

as well as validate ROI on marketing campaigns.

Leo Pak ****@****.***

Page 2 ? 703-***-****

Director of Technology (2007-2008), continued...

- Collaborated with a $20M CDHP integration initiative as lead web

architect, on time and within budget while introducing innovative

software based on SOA design principles to WellPoint infrastructure to

support 35 million members.

- Guided production operations department in establishing tier-1 support

for critical system to meet service level agreements (SLAs).

- Integrated back-office CDHP customer support platform to multiple call

centers nationwide.

Director of Application Development (2003-2007) (Lumenos, Inc. - Start-up)

Established strategic technical direction and processes for all

applications supporting operations, call centers, service-providing

vendors, and client services. Managed 15-member team and 8 direct reports;

oversaw customer-facing web portals, back-office portals, and content

management systems. Set strategic direction for enterprise configuration

management team.

- Spearheaded implementation of successful Zagat provider survey

application (SaaS) as led architect, to support 35 million members, which

drove 125 Million media impressions and was considered the most

successful media campaign in company history.

- Lauded for developing and implementing business continuity plan that

supported aggressive SLA as market distinguisher.

- Halved time-to-market for mission-critical system after completing 2-

phased content management strategy to decentralize content contribution

model, extend responsibility across functional divisions, and accelerate

changes while maintaining process and controls.

- Realized overall cost savings in buy-versus-build scenario by designing

and developing custom ETL engine in support of high-volume, mission-

critical claims systems.

- Reduced call time 30% by integrating hosted Siebel software with custom

processes.

- Devised HRA adjudication infrastructure and architecture to support

Empire Blue Cross Blue Shield of New York.

- Integrated Siebel CRM application with claims and eligibility data to

decrease overall call time metric.

Configuration Manager (2001-2003) (Lumenos, Inc. - Start-up)

Implemented configuration management plan to support enterprise change

management. Set up tools and processes to address and streamline all

technical projects to identify bottleneck in producing software.

- Improved build and deploy process 75% to 80% for enterprise by

establishing configuration management plan to standardize RUP-based SDLC.

- Increased productivity and reduced maintenance 25% by transition from

PVCS to Microsoft TFS.

- Reduced costs 60% through transitioning server management from external

to internal management.

CardSystems ? Chantilly, Virginia 1999-2001

Start-up SaaS developing client-server credit card dispute management

software.

Development Manager & Software Engineer C++

Controlled daily activities of 10+ developers and established technical

direction for dispute management system utilizing Microsoft, Unix, Oracle,

and various other imaging systems.

- Reduced build and deploy time 70%; cut installation times 40% by

developing installation package.

- Implemented prototype of system using .NET C# 1.0 framework.

- Converted Legacy Unix-based CVS system to Visual Source Safe 6.0.

Additionally served as Programmer II for Stanly Associates and Staff

Consultant for Information Management Consultants (VB6 Developer).

Academic Credentials

Bachelor of Arts, Philosophy & Theology: University of Scranton

Technology Stack

Web Services ? SOA ? Test Driven Development ? RUP ? Agile Development

Methodology Multithreading ? n-Tier & Client/Server ? Load Balancing

(active/passive) Web & DB ? VMware

LDAP ? Encryption ? VPN ? Intrusion Detection ? Authentication ? CRM (SI) ?

SEO

Tools & Frameworks

Extensive Experience:

C# ? IIS ? Windows ? MSMQ ? WCF ? ASP.NET ? Web Services ? SOAP ? BigIP(f5)

? SQL Server

Oracle ? Infragistics ? JQuery ? Ajax ? Stellent(ECM) ? Silverlight ? TFS ?

Rational Tools Sets

SQL Server Reporting Services ? Business Objects ? Crystal Reports ?

Active Directory

Experience:

Java ? WebSphere (Portal) ? AIX ? UNIX ? MQ ? Spring Framework ? Hibernate

? Axis SDK

Site Minder ? Data Power ? Siebel

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