Manager Customer Service

Gregg Shuemaker

*** *. **** ***** ***, Chandler ( Cell: 480-***-**** ( *.****@*******.***

FINANCE PROFESSIONAL

o Accomplished financial analysis manager seasoned with budgeting,

forecasting, financial modeling, analysis, and reporting

o Experienced accountant, financial statement preparation, cash flow

forecasting, account research / analysis / reconciliation, and journal

entries

o Proven analytical skills, proven interpersonal and communication

skills required to interact with all levels of individuals to further

corporate goals, forward thinker, and creative problem solver

o Strong organizational skills, detail, and multi-task oriented

o Proficient in MS Office (Excel, Access, Word and PowerPoint), Hyperion

Essbase, and Word Perfect

o Experienced with PeopleSoft, Horizon, MS Great Plains, and QuickBooks

Pro accounting software's

PROFESSIONAL EXPERIENCE

MARIX SERVICING, LLC - Phoenix, Arizona

Marix Servicing is a privately held residential mortgage servicer.

Financial Analysis Manager - 2009 to Current

Develop and manage budget process and variance reporting.

o Budget and assumptions modeling at company and departmental level

o Staffing requirement modeling to optimal operational levels

o Monthly financial statement variance analysis and reporting

o Enhanced financial reporting with value-added dashboard

o Financial projection and reforecast analyses and reporting

o Develop and maintain budget and portfolio acquisition profitability

model's

NEW SUN FINANCIAL CORP - Phoenix, Arizona

New Sun Financial Corp is a privately held commercial and residential

developer.

Financial Manager - 2007 to 2009

Managed and analyzed financial processes and reporting, secure financing

for commercial and residential projects, and provide strategic direction to

management.

o Utilized pro forma modeling, cash flow analysis, ROI, NPV, and ad hoc

analysis to facilitate investment and capital decisions to support

project development and "go/no go" decisions

o Managed the capital structure for all projects; identified working

capital requirements, and Sources and Uses

o Prepared and reviewed financial statements, loan agreements, and

purchase/sale contracts

o Home sales, cash flow projections, lot inventory, and pipeline

analysis

FIRST NATIONAL BANK OF ARIZONA - Tempe, Arizona

FNBA is a privately held bank providing a full array of business and

personal banking services.

Financial Analyst - 2006 to 2007

Collaborated with Division Controller delivering detailed financial

statements, strategic reporting / analysis, forecasting, and cost savings

initiatives.

o $1.4 million per month cost savings implementation

o Divisional and regional managers point of contact for delivery and

guidance of financial statements, reporting, forecasting, and analysis

o Enhanced financial reporting with value-added scorecards at the

regional level

o Provided current year trend analysis and current month vs. prior month

/ prior year & year-to-date vs. prior year variance analysis

o Provided monthly pre & post close expense review and analysis

Gregg Shuemaker cell: 480-***-****

*.****@*******.***

o Developed account executive rating, cost to produce, and staffing

models

USA MAILBOXES & MORE - Chandler, Arizona

Retail shipping business catering to neighborhood households and small

businesses.

Owner / Operator - 2003 to 2006

Manage day-to-day operations (including 2 part-time employees), interact

with public, provide assistance/problem solving in regards to clients

packaging, and shipping needs.

o During my tenure sales increased 38% and profits increased 105%

o Business sold at 159% ROI

SECURITY CAPITAL GROUP INCORPORATED - El Paso, Texas

Security Capital Group Incorporated is a global real estate investment and

management company.

Financial Analyst, Team Lead - 1999 to 2003

Supervised client services team that supported the shared services (cost

centers) departments, billing and accounts receivables functions, transfer

agent administration, and client bank reconciliation's.

o Collaborated with 14 department Vice Presidents to develop revenue and

expense budgets

o Provided financial analysis and forecasting for 14 shared service

departments with revenues and expenses in excess of $13 million

o Participated in the implementation of an Activity Based Management

program

o Key member of team developing, refining and benchmarking service

offerings and pricing structures

o Developed / maintained Access and Excel based model that quantifies

costing and profitability of 80 tracked activities

o Participated in process re-engineering efforts of the Human Resources

department; processes include new hire, pre-employment, direct

deposit, and benefits enrollment

o Participated as member of Web Team in defining parameters and

reporting requirements for time and attendance, and customer billing

Web-based applications

o Administered 21 customer service contracts with a value of $12.9

million in services

Senior Accountant - 1997 to 1999

Supervised billing and accounts receivable department.

o Member of Implementation Team for PeopleSoft accounting software

billing and accounts receivable modules

o Developed and maintained Excel-based customer billing model, billing

28 customers

o Maintained cash flow forecast and line of credit with a limit of $500

million

AIRPORT GROUP INTERNATIONAL - Glendale, California

Airport Group International is an international airport development and

management company.

Senior Accountant - 1993 to 1997

Staff Accountant - 1990 to 1993

Supervised Accounting Department of Burbank-Glendale-Pasadena Airport

o Prepared financial statements, tax schedules, budgets, and short-term

forecasts

o Managed billing, accounts receivable, and accounts payable functions

o Oversaw treasury reporting

o Maintained fixed assets

o Supervision of 2 support staff

EDUCATION

BBA Finance - University of Oklahoma - Norman, Oklahoma

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