Customer Service Administrative Assistant
Resume:
SHAYLA BARNES
Dallas, TX 75287
******.******.**@*****.***
EMPLOYMENT OBJECTIVE
To obtain a position with a strong, career building, company. I am very computer literate and have
proficient office skills such as copier, fax, scanner, etc. I am a hard working, self starter with
multitasking capabilities and would like to enhance your company with my abilities.
EDUCATION
Bachelor of Science in Computer Science
University of Arkansas at Pine Bluff
Pine Bluff, Arkansas
December 2009
SUMMARY OF QUALIFICATIONS
Software Applications:
Microsoft Office: (Word, PowerPoint, Excel, Access, Outlook), Microsoft Visual Studio Express,
Visio, Textpad
Programming Languages:
COBOL, C Language, Advanced C Language, Local Area Networking, Visual Basic.NET, Assembly
Language, Systems Programming, File Processing, Data Structures, Switching Theory, JAVA,
Engineering Graphics, Database Management, Algorithmic Language/Compilers
WORK EXPERIENCE
Customer Service Representative, Partnership Broadband/JAB Wireless
Carrollton, Texas
November 2010 – present
• Troubleshoot customer internet connections
• Process customer payments by phone using credit card or electronic bank transfer
• Set up new accounts, service, and installations
Puller, SAJ Distributors
Pine Bluff, Arkansas
June 2010-August 2010
• Pull orders accurately according to item numbers on that particular order
• Pull orders in a timely manner with little or no errors
• Verify correct UPC codes for item’s accuracy
Administrative Assistant, Massey Logging Inc.
El Dorado, Arkansas
January 2009 - June 2010
• Answered the telephone and transfer calls or take messages accordingly
• Typed timber deeds and other necessary documents using MS Word
• Filed important documents and information, distributed mail
• Entered payroll information using MS Excel
Cashier, Popeye’s Chicken and Biscuits
Pine Bluff, Arkansas
May 2007–September 2008
• Operated computerized cash register; responsible for accuracy of account receivables and
payables.
• Greeted customers in a polite manner.
• Maintained a customer focused attitude while providing quality service to diverse clientele.
REFERENCES
Available upon request.
Contact this candidate