Customer Service Representative

Melissa Bridgers

**** ***** ***** **, *****, GA *1220

678-***-**** (Cell)

***********@*****.***

OBJECTIVE

To utilize my skills to the fullest extent while growing

professionally.

SKILLS PROFILE

Multitasker

Expert knowledge of MS Excel, MS PowerPoint, MS Word, MS Outlook,

Lotus Notes

Experience in handling confidential paperwork

Excellent customer-relations background

Ability to problem solve effectively

Excellent command of the English language

WPM 45-55 (12,000-13,000 KSPH)

Beginner-Intermediate knowledge of XHTML and website publishing.

Beginner knowledge of Java.

EMPLOYMENT HISTORY

Customer Service Coordinator-Promotion 2007-current

Coca-Cola Enterprises Inc. Macon, GA

Coordinate delivery of beverage orders for business customers.

Serve as liaison between customers, drivers, sales, and management.

Assists customers with beverage and delivery difficulties via

support tickets.

Support ticket coordinator (helps and encourages others to close

support tickets).

Manage missed delivery and past due support ticket reports via

Excel spreadsheets.

Manage donation requests from customers.

Manage special events wagons.

Coordinate fundraiser orders and deliveries through forecasting

reporting.

Transmit Equipment Move Orders (EMOs).

Create PowerPoint presentations as needed.

Main POC for ATT Blackberry/iCCE Mobile Merchandising support.

Completes other duties as assigned by time requested.

Back up for Route Process Administrator.

Route Process Administrator 2005-2007

Coca-Cola Enterprises Inc. Macon, GA

Accept high volume of cash from delivery route drivers and fill out

necessary paperwork.

Ensure the accuracy of high volume cash deposits.

Keep track of driver DOT logs: file and ensure accuracy of

information.

Assistant Bookkeeper/Teller 2003-2005

Montgomery Bank & Trust, Ailey, GA

Computed amount of postage required for outgoing mail, depending on

weight and classification.

Filed checks as they came in from the Federal Reserve.

Covered phones for Bookkeeping clerk during clerk's lunch break.

Back up for ACH report.

Assured the accuracy of customer deposits and withdrawals.

Assisted customers with safety deposit boxes.

Assisted customers with money orders and cashier checks.

Customer Service Representative 1999-2001

First North American National Bank, Kennesaw, GA

Took incoming calls in a call center environment.

Took APS payments from credit card customers.

Assisted customers with credit card account inquiries.

EDUCATION

Bachelor's of Science in Information Technology Part-time

Student

Macon State College, Macon, GA

Concentration: Software Development

Current Student as of Fall 2010

Overall GPA 3.59

Bachelor's of Business Administration Graduated 2004

Brewton-Parker College, Mt Vernon, GA

Concentration: Management

3.57 GPA Cum Laude Graduate

Completed four-year degree in 3 years; Cum Laude

with GPA of 3.57.

Business Administration degree with a

concentration in management.

Honors and activities: Business Division Award.

Dean's List; Student Government Association

senator; ABWA; Coca-Cola scholarship worth

$20,000;

College Preparatory Diploma Graduated 2001

Etowah High School, Woodstock, GA

Honor Graduate

3.72 GPA

Graduated honor student with GPA of 3.72 on

college preparatory program.

Honors and activities: lettered in band, color

guard, academics; honor roll 9-12 grade; secretary

in FBLA, BETA; member of FCA, FBLA, SADD, BETA;

nominee for Georgia Baptist Convention

Scholarship.

Volunteer: 2 local retirement communities, local

animal shelter.

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