Customer Service Management
Resume:
Lauren McCarthy
Hoffman Estates, IL 60169
(847) 519- 4236
**********@***.***
To obtain a position utilizing my accounting skills, analytical problem
solving, strong work ethic, education and experience.
Summary
Solid daily accounting, month-end close, year-end close, audit process and
GAAP procedures.
Created, updated excel spreadsheets, backup work paper schedules and
calculated borrowing base.
Organized, detail oriented with accuracy, motivated, hard worker with a
strong work ethic.
Experienced in manufacturing, construction, insurance and healthcare
environment.
Procurement of analytical skills to evaluate situations and determine
viable improved process solutions.
Attention to detail and technical skills to implement internal controls for
efficiency.
Managed accurate, strict, confidential corporate deadlines and critiqued
time management skills.
Coordinated, distributed summary shipment and headcount reports.
Developed, improved and implemented documentation for policies and
procedures to insure data integrity.
Managed relationships within and outside the company to ensure positive
productive operations.
Created database reports, graphs, pivot tables, formulas, functions, v-
lookups, records, fields, queries and filters.
Generated data uploads and maintenance of the financial system.
Hands on experience with various financial accounting reporting, exporting
and importing software skills.
Software
JD Edwards, Great Plains, AS400, QuickBooks, Crystal Reports, EDI, ERP, ADP
and Ceridian.
Microsoft Office Excel, Access, Word, PowerPoint and Outlook.
Financials & Budgets
Researched and resolved problems with profit and loss versus budget
variances.
Conducted financial research trend analysis for internal reports.
Analyzed balance sheets reporting information including assets, liabilities
and capital.
Monitored and managed the balance sheets, including cash, investments,
receivables, debts and payables.
Maintained and generated accurate balance sheets, profit and loss
statements and subsidiary ledgers.
Prepared other financial analysis reports to summarize and interpret
current and projected financial position.
Compiled, distributed monthly financial statements and management packages
within predetermined schedules.
Assisted, executed annual plan, quarterly forecasts and 12 month roll
reports.
Planned, coordinated, led and prepared for the month-end close and year-end
audit.
Developed, updated budgets, researched variances and prepared forecasting
methods with variance analysis.
Consolidated financials for corporate reporting purposes.
General Ledger
Prepared monthly audit of account reconciliations and work paper schedules
support.
Created, reviewed for accuracy various journal entries to be posted and
loaded into the general ledger.
Journal entries encompassed inter-company exchange elimination accounts,
wire transfers, multi- foreign currency conversion rate variances,
depreciation, wip, payroll, prepaid, interest earned, service charge fees,
reclassified miscoded accounts, miscellaneous cash, accruals, reversals,
etc.
Established thorough and quantitative enhanced chart of account analysis.
Inventory
Created, maintained amortization and depreciation schedules for fixed asset
computations.
Maintenanced of standard costing records and audited monthly cost changes.
Ensured accurate valuation and related reserves.
Identified areas for improvement of turnover, fill rate and cycle times.
Analyzed material purchase price variances, freight and duty variances,
rework and other product costs.
Audited cycle count results, analyzed trends and highlighted issues.
Prepared various monthly inventory reports.
Managed the physical inventories and updated item counts.
Lauren McCarthy
290 W. Thacker St.
Hoffman Estates, IL 60169
(847) 519- 4236
**********@***.***
Job Costing
Managed the job costing system for all jobs/projects with standard costing
methods.
Ensured that all costs related to the jobs were accurately recorded.
Updated change orders and maintained job costing forecasts on a timely
basis.
Tracked costs and revenue information in detail for every jobs/projects.
Recognized and utilized the revenue and cost of the sale at time the jobs
are invoiced.
Monitored and reviewed percent completed jobs for variance analysis.
Prepared, reviewed and analyzed monthly and year-to-date job costing.
Generated job costing reports and implemented improved process cost
control procedures.
Identified potential problems with job revenues, cost estimates and profit
margins.
Resolved variance analysis comparing reported numbers versus actual
numbers.
Alerted management when costs are exceeding their budgets.
Increased profitability through more effective and accurate cost accounting
practices.
Developed, assisted and implemented standard costing procedures.
Education and experience in excel spreadsheet job costing applications and
automated job costing systems.
Accounts Receivables, Cash Flow, Billing, Credit, Collections and
Communications
Audited aging reports for customer short payments and past due invoices.
Prepared, compiled invoices, collection letters and distributed monthly
statements.
Verified that cash applications were performed accurately and timely,
adhering to deadlines.
Performed credit analysis, researched credit information from D&B on new
and existing customers.
Recommend credit limits and payment terms based on credit analysis.
Analyzed the status of payments and resolved outstanding billing issues
relating to them.
Telephoned and wrote customers to collect on past due and short paid
invoices with variances to resolve descrepancies.
Negotiated, resolved conflicts, expedited payments with delinquent
customers via calls and emails.
Prepared a cash flow forecast based on customers promise of payments.
Applied daily cash receipts and wire transfers of multiple foreign currency
to appropriate outstanding invoices.
Applied adjustments to open invoices when appropriate to reflect accurate
billing balances.
Resolved and processed all unapplied cash receipt applications.
Customer service management, maintained and updated customer communication
notes in the collection log.
Prepared and monitored reports on credit and collection accounts.
Researched and resolved charge back issues, short payments, disputes and
adjusted if necessary with signature approval.
Analyzed outstanding past due invoice issues and researched with skip
tracing, followed up and updated status.
Held monthly collection meetings to review and communicate the customers
past due status.
Accounts Payables
Verified purchase orders, expense accounts and cash disbursements.
Matched invoices to purchase orders and researched discrepancies.
Reviewed invoices for appropriate approvals and documentation.
Coded, data entered invoices, processed weekly check runs, commission
payouts and 1099's.
Made pay arrangements with vendors and handled discrepancies.
Bank Reconciliations, Sales Tax, Payroll Management and Human Resources
HRIS
Balanced, reconciled multiple bank statements, investments, audited cash
accounts, monthly and quarterly sales tax returns.
Processed HR metrics, employee benefits and status changes.
Prepared multi-state, union payroll, updated, audited, transmitted and
downloaded.
Education Elmhurst College
Lauren McCarthy
290 W. Thacker St.
Hoffman Estates, IL 60169
(847) 519- 4236
**********@***.***
Dear Hiring Manager,
I welcome the opportunity to be an integral part of your operational team.
Briefly, my education and experience for a multi-state company includes:
Extensive consolidated and inter-company financial accounting and job
costing analysis skills.
Compiled financials, budgets, general ledger, journal entries and cash
management.
Designed, updated microsoft excel spreadsheets and backup work paper
schedules.
Liaison and active in negotiations with a keen awareness for listening and
communicating.
Various experience with financial accounting and software responsibilities.
Thank you,
Lauren McCarthy
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