Manager Customer Service

GAR A. JOHNSTON, JR.

Eugene, OR

Phone: (***)

***-****

Email:

garj75@gmail.c

om

OBJECTIVE

To obtain a position utilizing my knowledge and experience in the

information technology industry.

EDUCATION & EXPERIENCE

March, 2008-Present Computer Network Operations Degree Lane

Community College

. Computer Network Security Certification

. Computer Specialist Certification

. Web Programming Certification

. Cisco Router & Switch Administration

. Cisco Wireless Gateway & VPN/Firewall Administration

. Software used: Windows XP, Windows Vista, Windows 7, Windows

Server 2003/2008, Active Directory, Microsoft

Access 2003/2007, HelpSTAR-Computer End-User Support

Unix/Linux Server-Red Hat Fedora 9 & 11, Cent OS

Microsoft Virtual PC, VMWare, VirtualBox

. Programming Languages used: XHTML, Javascript, CSS, PHP, MySQL

June, 2010-Present Computer Systems and Networking Internship

Dan Carrere

. Hardware Compatibility and Configuration

. Dual-boot setup with Windows Server 2008 and Fedora 11

. Apache web server setup and integration

. Web page development and integration

. File server and Media Wiki setup and integration

. Cisco ASA 5505 Firewall imaging, configuration, and integration

. Firewall troubleshooting and repair

May, 2007-Present Computer Troubleshooting and Repair

Contractor/Self-Employed

. Computer building and custom fabrication

. Small business computer and network consulting/purchasing

. Computer hardware installation and configuration

. Microsoft Windows installations, updates, virus/malware

protection, system backups and recovery

. Wireless network installation, configuration, and repair

. Network file transfer and printer configuration

. Virtual Server installation and configuration

. Visual display installation and setup of projectors, monitors,

cabling

. Electronics and high/low voltage cable installation and repair

. Computer desk and storage cabinet building

July, 2005-April, 2009 Parts Salesperson/Computer Network Support

Ramsey-Waite Co.

. Looked up and ordered parts for customers using microfiche and

Softek database software.

. Counter/Phone Sales of parts, clothing & accessories with heavy

public contact.

. Computer Network Support & Troubleshooting

. Implementation of Network Security and Virus/Malware removal

August, 2004-May, 2005 Shipping/Receiving Manager Cycle

Sports-Eugene

. Managed inventory control using LightSpeed to monitor parts and

accessories.

. Counter/Phone Sales of parts, clothing & accessories with heavy

public contact.

. Shipping of inventory and returns to customers and vendors.

April, 2004-July, 2004 Shipping/Receiving Manager

California BMW Motorsports

. Managed inventory control using LightSpeed to monitor parts and

accessories.

. Processed incoming orders as well as returns for BMW, Triumph &

other vendors.

. Shipping of inventory to a nationwide customer base as needed.

. Counter/Phone Sales of parts, clothing & accessories with heavy

public contact.

May, 2003-April, 2004 General Construction, Finishing

Contractor, Self-Employed

January, 2002-May, 2003 Parts, Service & Sales Manager

Kawasaki-Arctic Cat of Reno

. Supervision and Scheduling of all Service Department activities

including maintenance for all new and used vehicles, standard

tune-ups, scheduled maintenance service and repairs, suspension

repair and tire replacement for motorcycles and ATV's.

. Kawasaki and Arctic Cat parts warranty entry and registration

using K-Share and Lotus Cat Tracker Systems.

. Responsible for forklift offload of vehicles when delivered by

the factory representative and stocking those vehicles in the

appropriate inventory storage area.

. Customer service, cashier and general office duties with heavy

public contact.

February, 2001-January, 2002 Certified Window Installer Inland

Materials, Inc.

. Completed and supervised residential window installation for new

home subdivisions.

. Responsible for loading/unloading and inventory of windows and

building materials.

. Assisted in material inventory and jobsite evaluations of

installation.

February, 1996-February, 2000 Aircraft Structural Mechanic

United States Navy, NAS Oceana

. Line Division Plane Captain: Responsible for the servicing,

launch, recovery and turnaround inspections of F-14B aircraft on

land and at Sea.

. Corrosion Control Technician: Performed scheduled/unscheduled

maintenance, aircraft corrosion prevention, treatment and

painting.

. Aircraft Structural Mechanic: Performed scheduled/unscheduled

maintenance of aircraft hydraulics, interior and exterior

structures.

. Repaired and replaced damaged aircraft panels, constructed new

panels using aircraft aluminum and repaired fiberglass panels

using epoxy and resins.

OTHER EDUCATION

1996-1998 United States Navy, NAS Oceana, Virginia Beach, VA

. Paint, Final Finish and Corrosion Control Certification, 1998

. F-14 Airframes, Support Equipment and Hydraulics Certification,

1997

. Aircraft Structural Mechanic Certification, 1996

. Fire Fighting/Damage Control Training, 1996

1993 Central County Occupational Center, San Jose, CA

. Engine Repair & Motorcycle Repair Certification

1993 Oak Grove High School, San Jose, CA

. High School Diploma

AWARDS

1999 Good Conduct Award, United States Navy

1998 Letter of Commendation, Navy Unit Commendation, Sea Service

Deployment Ribbon, Armed Forces Expeditionary Medal, Letter of Appreciation

for Assistance in Operation Southern Watch.

1996 Battle "E" Ribbon, Meritorious Unit Commendation, Sea Service

Deployment Ribbon, Armed Forces Expeditionary Medal.[pic]

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