Customer Service Administrative Assistant

AMANDA GUERCI

** ******** **** ( Succasunna, NJ *7876

(C): 201-***-**** (H): 973-***-**** email: ********@*****.***

EXPERIENCE:

All American Games - Football University, Wharton, NJ

May 2009 - October 2010

Customer Relations Director (November 2009 - October 2010)

. Scheduled and maintained calendars of appointments and

meetings for department and company executives and actively

participated in departmental support team meetings,

conference calls and the interviewing of 'new hire'

candidates

. Provided administrative support to General Manager on a

daily basis, including financial management,

events/logistics information, communications and policy

compliance, problem resolution and assisted in meeting

company objectives

. Created a development plan for the registration of events

which included over 1,000 participants

. Responsible for all aspects of event management, including

scheduling, site selection, contract negotiations and hotel

arrangements

. Coordinated and developed various reports, including word

documents, PowerPoint presentations and Excel spreadsheets

. Served as a liaison between management and field sales

personnel in the resolution of day-to-day administrative

and operational problems

. Designed, executed and maintained an online registration

system for company website

. Oversaw division of employees, trained new customer service

representatives and associates and monitored daily staffing

schedules to ensure adequate levels of support for

operational demands and business objectives

. Communicated directly with internal and external contacts

to ensure proper business relations

. Traveled throughout the U.S. and managed the operational

aspects of the events including the registration process,

the sponsors and the distribution of materials

Administrative Assistant (May 2009 - November 2009)

. Coordinated travel and lodging arrangements for staff

members and instructors

. Provided administrative support including answering phones,

copying, faxing and mailings

. Maintained and updated departmental policy and procedure

manuals and client databases

. Compiled, maintained, and disseminated data to management

staff

. Monitored inventory of all office supplies

. Initiated communication with camp alumni in pursuit of

future participation

Chuck Mound Performance Training, Ledgewood, NJ

May 2008 - May 2009

Event Assistant

. Assisted with business operations, including event

preparation and advertising initiatives

. Worked with management and staff to coordinate daily

operations

. Coordinated player/team registrations for events

. Created a systematic and reliable customer database

SKILLS & QUALIFICATIONS:

. Proficient in Microsoft Office: Word, Excel, PowerPoint,

Outlook

. Mac OS X

. FileMaker Pro

. Communication Research Skills

. Excellent interpersonal and organizational skills,

including attention to detail

. Positive attitude and capable of working independently

EDUCATION: JAMES MADISON UNIVERSITY, Harrisonburg, VA (August 2005 -

May 2009)

Bachelor of Arts: Communications Minor: Sports

Communications

AFFILIATIONS & ACTIVITIES: JAMES MADISON UNIVERSITY

. Lambda Pi Eta (Communication Honors Society)

. Public Relations Student Society of America

. Freshman Orientation Leader

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