Customer Service Manager
Resume:
Jennifer E. Jochen
**************@*********.***
Houston, TX 77007
Business Professional offering broad experience working in diverse business
environments that demand strong organizational, technical and interpersonal
skills. Possesses a strong work ethic and interacts well with cross-
functional department personnel, exercising a high degree of
professionalism with excellent communication skills, problem resolution
abilities and a high level of confidentiality.
. Proficient in MS Word, Excel, and PowerPoint
. Proficient in Aestiva and Wolfepak
. Excellent typing skills
. Self-motivated, independent thinker
. Exceptional customer service skills
. Quickly master new technology
. Adapts effectively to change
. Ability to work in busy environment
. Able to multitask effectively
. Confidant and poised in interactions with individuals at all levels
. Detail oriented
.
Professional Experience
Express Energy Services, Houston TX 2009
- Present
Purchasing Assistant:
Provides support to the Purchasing Manager
. administer company credit/purchasing/fuel cards through Wright
Express
. provide employee support for all credit cards, purchasing cards and
fuel cards
. set up employees with confidential pin numbers for fuel cards
. order all new credit cards, purchasing cards and fuel cards for new
employees and/or vehicles
. maintain spreadsheet of company fleet, adding newly purchased
vehicles and updating changes for transfers
. receive credit card and purchasing card expense reports monthly to
review and audit
. create monthly fuel reports and distribute to each district office
. set up new vendors and continually maintain vendor information in
Wolfepak to efficiently create purchase orders
. complete all credit applications to establish terms with vendors
. collaborate with Purchasing Manager to develop new online expense
reporting platform
. collaborate with Purchasing Manager to set up new online fuel card
management system
. work closely with company Executives and HR to get approval on credit
cards, purchasing cards and fuel cards
Executive Assistant:
Provided executive support to three (3) executives and the sales team
. Processed monthly expense reports reflecting supporting documents
and budget code indexes
. Coordinated all travel arrangements, including air, hotel and
transportation
. Created purchase orders for sales and marketing expenses
. Prepared bid proposals and additional literature intended for
distribution to customers and potential new clients.
. Handled confidential information, including credit card numbers,
social security numbers and proprietary company information
. Administrative duties including but not limited to incoming and out
going mail, filing, and printing
Talbots, Houston, TX
2006-2009 Assistant Manager
. Began as an intern and was promoted to Assistant Manager at the
culmination of the internship
. Accountable for managing all day-to-day operations to achieve
targeted productivity, sales and profitability of our store
. Responsible for motivation of the sales team and team development
as a whole
. Administered performance reviews for sales associates
. Conducted new hire orientation, filing and submitting of new hire
paperwork
. Entered and edited Time and Attendance; Processed payroll weekly
. Developed strong leadership and customer service skills while
assisting employees and customers with all questions and concerns
. Responsible for corresponding and meeting with upper management and
corporate figures
Wisenberg Insurance + Risk Management, Houston, TX
2000-2005
Administrative Assistant
On a temporary basis during summer and holiday breaks, and as
needed
. Operated the switchboard efficiently
. Helped plan and organize company functions
. Entered data for reports
. Handled the copying and faxing of documents
. Sorted and distributed mail
. Developed word processing projects
. Created new forms and file folders, and organized filing
Education
The University of Texas at Austin
2006
. Bachelor of Science in Textiles and Apparel (Retail Merchandising)
. Business Foundations Certificate-McCombs School of Business
Contact this candidate