Customer Service Sales

PROFESSIONAL PROFILE

Administrative Writing Skills, Reporting Skills, Supply Management,

Scheduling, Microsoft Office Skills, Organization, Time Management,

Presentation Skills, Equipment Maintenance, Travel Logistics, Verbal

Communication. Macintosh Operating Systems, FAST System and Crystal

Reports, Oracle, RETI, CCIC China Website, Citrix WinFrame, Reachout

(remote dial-in), Novell ZENworks Workstation Browser.

EDUCATION

ITT Technical Institute, Oak Brook, IL

Associate of Applied Science Degree in Network Systems Administration, June

2015

WORK EXPERIENCE

A. B. & S Auto Service, Inc. - Administrative Assistant/Computer Support -

January 2012 - Present

. Answer phones and direct the calls appropriately. Welcome clients,

vendors, and visitors to the office.

. Talk to insurance companies and uploading estimates to insurance

companies for car repairs.

. Maintain employees and customers personal files; provide excellent and

extensive Customer Service Skills.

. Recommend and /or performs upgrades on systems to ensure longevity.

. Performs all duties of Payroll duties including balancing and controlling

earnings and deduction totals, calculating and preparing general ledger

entries, inspecting automated system output such as registers and

standard reports, gathering payroll data for inclusion in financial

statements, and researching and preparing special reports for management,

and processing garnishments and levies.

. Responsible for upkeep of the computer systems, printers, fax machine,

and copier.

. Overseer and troubleshoot the daily issues with the computers and

customized software.

. Manage, install and train on in-house software applications that are used

for car estimates and reports.

Sun Microsystems - IBIS Super User (Help Desk Support) - 9/2008 - 4/2009 -

Contract Position

. Worked as part of the sales operations organization to provide business

continuity. Respond and resolve field sales questions via phone, e-mail,

and face to face

. Considered and recognized as the Oracle application expert for GSS roles,

the IBIS GSS Super User acted as a first point of contact to assigned

users for business and technical support and executes testing as

requested.

. A critical component of the user support model. Worked with Siebel CRM

and Oracle.

. Prior support/exposure to sales organizations, proficient and quick

learner with web-based tools (mail, calendar, etc) & office document

creation & editing (Star Office).

. Ability to understand workflows and process documentation of how roles

are performed, understand matrixed organizations, complex applications

from a user perspective, multi-task and prioritize, work independently

and geographically distant from manager (sometimes worked from home).

. Excellent written and oral communications skills. Included, and

participated, in IBIS testing efforts as requested by the US Tools Team.

Participated & contribute in all trainings and IBIS Super user forums.

. Assist with the validation and test of emergency bug fixes.

. Communicated workarounds and Job Aides to field sales. Immediately

accessible ensuring exceptional user support response time.

Waste Management Recycle America - Admin. Asst./Sr. Export C.S.R. - 8/2006

- 9/2007

. Maintained personal calendars for the Sr. VP, Director, and executive

staff. Scheduling of Conference room. Prepare Expense reports for

staff. Receive and processes moderately complex calls from customers,

serve as the end-to-end point of contact for customers, and ensure

resolution of escalated customer issues. Worked with operations, sales,

and set-up departments to resolve escalated and complex customer service

issues. Assisted Manager, Customer Service in overseeing all aspects of

the customer service operation.

. Used computer system to retrieve customer information and provide

information to customers, sales, and operations departments. Complete

and maintains required documentation, using appropriate computer

applications to record and update customer information. Preparation of

documentation (Ocean Bill of Lading, Service Report Log, etc.) for export

function. . Ensure that export process is in compliance with ISO,

Customs, etc. .

. Requested and Create Bookings of Export wastepaper materials shipped to

China, India, Europe and Italy.

. Updated and submit required reports in a timely manner. Approach all

encounters with employees, customers and vendors in a friendly, service

oriented manner. Other special projects and tasks as assigned. Always

maintain confidentiality of all verbal and/or documented information.

Proof of shipments via Truckers or Steamship line.

. Entered order pricing, and bookings in Oracle and Reti database

applications. Run daily reports in Oracle to complete bookings and

process LOI's for all orders. Update weekly reports for all bookings

that are entered in the system for China, India, Europe and Italy. Follow

up on Orders and Bookings, Cancellation or modifying of Bookings.

. Maintained CCIC certification process of orders that require daily

entering of information and uploading of container pictures to the CCIC

Chinese Website. Verify information on Letter of Credit documentation.

Verify, and adjust vendor invoices

Empire-Today - Help Desk Communications Coordinator - 2/2006 - 8/2006

(contract position)

. Reroute many tickets to appropriate Helpdesk levels and representatives.

Provide for the operational maintenance and service of computer and

network systems and peripheral components, i.e., terminals, monitors,

printers, print devices, modems, facsimile machines.

. Responds to help desk requests for network hardware/software systems

needs; provide applications training and user support as requested.

Expedite problem handling and resolution. Monitor problem reporting,

updating, resolution, customer feedback, and problem closing. Follow-up

on reported problems to ensure that users are satisfied with solution.

Updates and prepares inventory reports; includes physical inventory

updates of computer equipment.

. Advise Remote employees on approved and best Empire standards for

obtaining DSL, Cable modem or ISP Dialup and connect via VPN. Main

contact for Network outages; down DHCP servers; router and Remote access

issues; Office Network printers.

. Win 2003 Active Directory connectivity to Servers for Northlake, Junction

City and other Markets. Network Printer configuration and support.

Active Directory, NT logon and password administration, reset intruder

lockout and change passwords. Password reset, configuration and general

questions on website usage for in-house applications.

. Remote PC network connectivity issues on XP and 2000 on desktops and

various brand notebook computers. Outlook configuration and

troubleshooting.

Town and Country Homes - Contract Administrator - 5/2005 - 2/2006

1. Maintain audit control book, maintain price book in computer, and Audit

all sales paperwork.

2. Input sales into computer system (Buyer information, selling price,

options selected, etc.)

3. Copy final addendums, exterior & interior color sheets; change orders

electrical sketches, and special options.

4. Maintain contract price books, standard vendors and vendor option

changes and prices in computer.

5. Meet with new trade contractors to explain purchase order and billing

process.

6. Process estimates, check estimate details, release, print and mail

purchase orders and waivers weekly.

7. Respond to phone calls regarding audit paperwork and purchase orders

with internal and external customers.

8. Review problem paperwork log weekly and follow up with sales staff to

resolve issues.

9. Maintain option changes and additions in FAST System and on website.

Wingate Inn of Arlington Heights - Night Auditor/Front Desk Agent - 5/2005

- 6/2006

10. Reconciled daily records by sorting, organizing, and verifying activity

records; identifying, researching, and correcting discrepancies. Posts

daily activity by allocating activity to proper accounts; entering new

activity and settlements; balancing accounts; monitoring account codes;

writing correcting journal entries.

11. Prepared daily audit reports by collecting and summarizing activity,

settlement, and discrepancy data and trends; proofing and distributing

reports to various department heads and corporate office. Maintains

computer system by monitoring system performance; troubleshooting

breakdowns; calling for repairs; resetting system for next day.

12. Registered guests by obtaining or confirming room requirements;

verifying pre-registration; assigning rooms; obtaining information and

signatures; issuing key cards; verifying credit cards or obtaining cash;

providing directions to room, answering phones.

13.

Radisson Hotel, Arlington Heights - Night Auditor/Front Desk Agent - 4/2003

- 5/2005

14. Reconciled daily records by sorting, organizing, and verifying activity

records; identifying, researching, and correcting discrepancies. Posts

daily activity by allocating activity to proper accounts; entering new

activity and settlements; balancing accounts; monitoring account codes;

writing correcting journal entries.

15. Prepared daily audit reports by collecting and summarizing activity,

settlement, and discrepancy data and trends; proofing and distributing

reports to various department heads and corporate office. Maintains

computer system by monitoring system performance; troubleshooting

breakdowns; calling for repairs; resetting system for next day.

16. Registered guests by obtaining or confirming room requirements;

verifying pre-registration; assigning rooms; obtaining information and

signatures; issuing key cards; verifying credit cards or obtaining cash;

providing directions to room, answering phones.

Technical & Software Support/PC Support - Law & Brokerage Firms -

Contractor (12/1995 - 1/2003)

17. Provided software & floor support for end-users. Troubleshoot and

resolved firm application issues (WP 8.0, MS Office 2000, Right Fax,

GroupWise, DocsOpen). Repaired corrupted MS Word documents using

DocXTools. Troubleshoot and resolved hardware & connectivity issues.

18. Software training to end-users. (MS Word 2000, WP 8.0, PowerPoint,

Excel, GroupWise, Remote Dial-In.). Troubleshoot, installed and resolved

users application and technical issues using Novell ZENworks 3.0

application Launcher and ZENworks Workstation Browser (Remote mgt).

Tested, troubleshoot, and resolved issues with new implemented software

packages.

Contact this candidate