Customer Service Assistant

Brittany Sharette Bass

**** ***** *****

Gwynn Oak, Md.21207

Tel: 410-***-**** 443-***-****

Profile

Highly accomplished, client-focused, goal oriented business professional

with 5 years of business communication, customer service and problem

solving experience. Proficient in documentation and/ or record maintenance

to ensure accuracy in customer confidentiality. Highly organized,

methodical and analytical while managing multiple projects. Excellent

communication and interpersonal skills and able to establish positive

rapport with all levels of staff. Demonstrates ability to effectively

prioritize a broad range of responsibilities in order to consistently meet

deadlines.

Skills

Conceptionalized and created programs to help produce, develop, and

bring profits to the company that enabled employees to communicate

more effectively

Proven ability to initiate successful training programs and motivate

staff with strong customer service orientation

Successful, proven leader with ability to direct operations of a multi-

million dollar high volume manufacturing facility

Ability to work well under pressure and against deadlines, well

developed communication skills with management, peers, and the public

Technical Skills

*Windows XP *Windows NT *Windows 2000 *Microsoft Office Suite

Education

Coppin State University 2008-present

(online)

Woodlawn Senior High 2001-2005

Professional Work Experience

Exit Mortgage LLC

Assistant Loan Officer/ Assistant Loan Processor

Helping Loan Officers and Processors with meeting goals in order

to close loans

Collecting appropriate documentation, setting up meetings, and

appointments for clients.

Receiving/ sending faxes, emails, packages for persons of the

entire company

PNC Bank

Peak-Time Teller

Assisting customers with their bank transactions, which included;

deposits, withdrawals,

transfers, check cashing, and maintaining an accurate till. Multi-

tasking, while never

forgetting about the sales responsibility; promoting new accounts

and upgrades of

products

Office Team Staffing Agency

Administration/ Clerical/Customer Service Rep/ Leasing Agent/ Receptionist

* Catholic Relief Services- Completing multiple data entry assignments

accurately in order to assist the Planned Giving Department with

deadlines, filing, and developing Will Kits to ensure definite

organization and punctuality in the department. Receiving inbound

calls concerning the organization

* Barclay Greenmount Apartments- Working with low- income families with

placement of suitable housing for them and their families. Collecting

rent payments, filing, maintaining a organized, suitable leasing

office for tenants

* John S. Connor- Answering multi phone lines, accepting and filing

faxes for the appropriate departments

* CRS Dynamics- Receiving inbound calls from various consumers and

clients concerning accounts

F D Trucking 2005-2006

Administrative asst.

Communicating with buyers to set up appointments for shipments and

deliveries

Answering congested telephones lines in order to transfer clients to

proper departments within company

Calculating profits in order to determine success of the business

NCO Collection Agency 2002-2005

Customer Service/ Bill Collector

Bill Collector/ Financial Analyst

References Available Upon Request

Contact this candidate