Project Manager Engineer

MAHALAKSHMI RAMACHANDRAN

**** * ******* ******, *********, WI 53202 732-***-**** ****@****.***

IT BUSINESS ANALYST AND DEVELOPMENT PROJECT MANAGER

Highly effective IT and media product support engineer with career history

of providing different levels of product improvement resolution tickets,

customer service, and related technology services. Communication expert

who bridges between end user, product developer and management needs,

yielding major improvements in product and process. Diligent learner, who

quickly grasps highly technical material & provides complete customer

satisfaction and product excellence, increasing the company

respectability and productivity,.

? IT and Technical Support Engineering ? Subject Matter Expertise ? Quality

Testing ? B2B and B2C support and service ? Functional facilitator ?

Website and Webpage Database Modeling? Product Architecture ? Requirements

Analysis ? Project Management ? Documentation ? Communication Excellence

PROFESSIONAL EXPERIENCE

Enterprise Development Center, New Jersey, USA ? October 2009 - January

2010

Marketing Manager/IT Support/Project Manager

As a Graduate Assistant I was exposed to versatile domains of 'E-Learning

mobile software development' for the project

Technical Exposure

? Worked closely with the Visual Basic Developers team to assist

Software debugging and documentation

? Exposure to basic SAP transactional codes & BR* Tools

Management Exposure

? Reviewing marketing plans & strategies and hence setting up general

process flow

? Managing the process and the product of e-learning mobile software

solution.

? Exposure to the HR domain

Managing Employee Reports & recruitment

Managing Salary Reports & Timesheets etc

Ransys Bios Technologies Private ltd, Chennai, India ? January 2008 -

August 2008

Functional Analyst

Worked as a 'Functional Analyst' in developing Network Security Software,

Net master's Antivirus software and corporate wireless firewall solution

Key Roles

? Lead Functional Analyst for "Net Master" firewall project

? Worked as a liaison between business requirement, PHP Developers & SQL

script developers

? Involved in Designing phase of database models using Visio 2007 for

the online business platform and the respective Customer Relationship

Management(CRM) Software

? Involved in Testing Phase of the database and the SQL backend using

ORACLE iSQL*Plus environment and applying change impacts on the application

? Liaison with Management, Technology, Business, Marketing and product

architecture verticals

Cybernet Slash Support, Chennai, India ? August 2007 - January 2008

Technical Support Engineer

Worked as a Technical Support Engineer for Slash Support to assist and

troubleshoot Software issues & Digital Management

Rights for products like 'Real Player', 'Rhapsody' and 'Real Arcade'.

Key Roles

? Worked on several tickets relevant to software issues & provided level

2 Technical Support in Real Networks project.

? Ticket handling using CSS Ticket Management

? Troubleshooting software issues pertaining to 'Rhapsody', 'Real Player'

and 'Real Arcade' which included

Operating System and System hardware issues for USA based clients

? Also involved in configuring and troubleshooting router issues for

gaming consoles

? Part of 'Voice & Technical' training team

Mahalakshmi Ramachandran ? Page 1 ? ****@****.***

ACADEMIC EXPERIENCE

B.M. Birla Planetarium, Periyar Science & Technology Centre, Chennai, India

? June 2006 - March 2007

Cosmology

Performed in-depth study on Active Galaxies and Seyferts, their mechanics

and parameters. The mechanisms involved in the emission in different

spectral regions from sampled Seyferts were discussed with the luminosity-

luminosity plots.

Mass Spectroscopy Department, Indian Institute of Technology (IIT),

Chennai, India ? June 2003 - April 2005

Infrared Spectroscopy

Analysis of the spectrum of Paracetamol using the Infrared Spectroscopy and

examination of their compositions, the amount of impurity present and the

effectiveness of the drug was also studied.

EDUCATION AND TRAINING

Master of Science in Electrical Engineering ? September 2008 - August 2010

NJIT, New Jersey, United States

Master of Science in Physics ? June 2005 - May 2007

Ethiraj College, University of Madras, Chennai, India

Aggregate: 90%, GPA: 5.45 on a 6 scale

Bachelors of Science in Physics ? June 2002 - May 2005

Meenakshi College, University of Madras, Chennai, India

Aggregate: 89%

Programming Languages

TECHNOLOGY SUMMARY

? LINUX ? C ? C++ ? JAVA ? Advanced JAVA ? VB ? HTML ? DHTML ? XML

Operating Systems

? Windows 2000 ? Windows 98 ? Windows NT server ? Windows Vista, UNIX

Software

? Microsoft Office

Database Technologies

? Basic RDBMS concepts, ORACLE & SQL script

Others

? Basic CRM concepts

CERTIFICATION/ACTIVITIES/AWARDS

Honors Diploma in System Programming, IMPACT, SSI ? May 2002 - June 2004

Editor of the departmental journal 'SPECTRA' ? 2006 - 2007

Member of Tamil Nadu Astronomy center, Chennai, India ? 2004 - 2007

Student of Aero-Modeling, Hobby Club, Chennai, India ? 2005 - 2006

Endowment prize instituted for the best student in Fine Arts ?2002 - 2005

Proficiency in Main Physics (Department Topper) ? 2002 - 2003

Proficiency in Language, Sanskrit (Department Topper) ? 2002 - 2004

Secretary, Sanskrit Association ? 2003 - 2004

Classical dance and Music ? 2000 - 2007

Endowment award as 'Natya-Kala-Mani', Classical dance ?1999

Mahalakshmi Ramachandran ? Page 2 ?****@****.***

[pic]

[pic]

[pic]

[pic]

[pic]

[pic]

Contact this candidate