Customer Service Medical

Hesham Ezzat Ramadan

Unit Clerk Translator

Appt.#96 4655 Wild Indigo Houston,Texas

Mobile +1-832-***-****

*********@*****.***

Personal data

Home address : * **** **., *******, *****, Egypt.

Current Address: 4655 Wild Indigo St. Apt. # 96 Houston, 77027. Texas

April 19th 1966

Date of Birth :

Place of Birth : Cairo

Nationality : Egyptian, Holding USA permanent resident (Green Card) valid till 24/10/2022

Gender : Male

Civil Status : Married with two children

Religion : Islam

Passport No. : A09324790

Educational background

1983 to 1987 : Bachelor of Science in Agriculture from Ein-Shams University (Very Good)

Objective

I am a hard worker, professional and fast learning. I want to take a major leap in my career to be able to

prove myself to the company and its management who will trust me. To show what I can contribute to its

progress.

I am very much willing to adopt and learn the company’s system and techniques that I may be required to

perform.

Work experience

October 1st 2006 till July 31, 2014

From

Employer Sheikh Khalifa Medical City / Managed by Cleveland Clinic

Position Unit Clerk Translator

Duties and responsibilities

• Promote customer service based philosophy of Cleveland Clinic Foundation (CCF) and Health

Authority Abu Dhabi (HAAD).

• Promote harmonious relations with medical, nursing and allied health professional on a daily

basis

• Participate in the orientation of new employees.

• Attend monthly ward / department meetings.

• Participate in all mandatory and unit specific training required for specific care area.

Hesham Ezzat Ramadan

Unit Clerk Translator

Appt.#96 4655 Wild Indigo Houston,Texas

Mobile +1-832-***-****

*********@*****.***

• Provide translation services between the Patient/Families and members of the healthcare team.

• Participate in all mandatory and unit specific training required for specific care area.

• Support SCN on the designated unit to be proactive in the process of administrating corporate

and unit administrative policies and procedures.

• Participate in new projects and initiatives pertaining to administrative work flow improvement

within the unit

• Recognize the necessity to continuity develop skills and acquire additional knowledge

appropriate to the position.

• Dress appropriate to the expectations of the specific work area and Occupational Health and

Safety policies

• Participate in the orientation of new employees.

• Participate in performance appraisals of new Translators clerks

• Participate effectively, honestly and appropriately in peer reviews for annual appraisal

• Participate in internal audit program, and understand the value of quality indicators for nursing

practice improvement.

June 12th 1994 to April 4th 2006

From

Employer King Khalid Military Hospital (KKMC) Hafar Al-Batin – Saudi Arabia.

Position Patient Services Coordinator

Duties and responsibilities

• Translate all required documents related to the Patient Relation Office (PRO) Birth notifications,

Death Notifications, Medical Reports and Sick Leaves.

• Work as coordinator to the Higher Military Medical Committee (HMMC) includes all the

experience needed.

• Arrange for patients transfer from or to our hospital, cooperate with medical director office,

Ambulance dept. and the other hospitals.

• Training the new staff for the PRO responsibilities in the definite section (Admission, Medical

translation, Registration, Birth notification, Death Notification, sick leaves and Medical

Committee.

• Cover the responsibilities of Patient Services secretary and Support Services secretary

From 1992 to 1994

Employer Al-Maha Trading Co.

Position Alarm Operator in King Khalid Military City Airport- Saudi Arabia

Duties and responsibilities

• Use the Radio code communication between the control room and the fire station mobile units and

the control tower.

• Handle the communication during the drill trainings and in the emergency situations during

landing or taking off for the airplanes.

From June 1988 to April 1991

Employer Different Jobs in Egypt

Position Cashier, Representative, Tourist Guide, Communication Officer and Receptionist

From 1987 to 1988 Egyptian Military Service

CHARACTER REFERRENCES :

Hesham Ezzat Ramadan

Unit Clerk Translator

Appt.#96 4655 Wild Indigo Houston,Texas

Mobile +1-832-***-****

*********@*****.***

1. Elizabeth Steyn - Unit Manager - +971********* – ******@****.**

2. Marriyamma Joseph - Nursing Supervisor - +971******** – *******@****.**

3. Nydia Leyco - Senior Pharmacist- +971********* – ******@****.**

Contact this candidate