Quality Assurance Training

THERESE CURTIN

*** **** ******, ********, ** ****5

*******@*****.*** ? www.linkedin.com/in/theresecurtin ? 646-***-****

Senior Business Analyst / Applications & Training

Publishing Technologies ? Client Relationships ? Business Support ? System

Management

Process Improvement ? Technology Liaison ? Learning & Knowledge Development

Summary

Senior Business Analyst with 12 years experience in the deployment of

publishing and media related technologies including educational learning

paths. Strong communicator and liaison between technology and business

departments.

Professional Experience

Aysling Media Solutions, Ann Arbor MI

May 2010 to Present

A content management software integration company with clients including:

Time Inc., American Express and The United Nations.

Applications & Learning Analyst / Independent Contractor

Developed editorial workflows, created documentation, trained employees on

workflow and system integration using Woodwing Enterprise. Integration

applications included InDesign into iPad.

Reed Business Information, New York, NY 1998

to July 2010

A business to business (B2B) media company with 40 titles including;

Publishers Weekly, Interior Design, Variety, Broadcasting & Cable,

Library Journal and Furniture Today.

Senior Business Analyst (Information Technology) 2006-July 2010

Publishing Systems Analyst (Information Technology) 2002-2006

A member of the Content Management team with successful deployments and

upgrades to WoodWing Enterprise for 40 publications and over 400 clients.

This is a global project including five U.S. cities (New York, Boston, Los

Angeles, Chicago and Greensboro). The Content Management System (CMS)

utilizes workflows between InDesign and InCopy. A 2.2 million dollar

budgeted project.

. Steered system training and learning options

. Delivered a complete application service to each business

. Facilitated system testing (UAT) for pilot systems with art and

editorial staff members

. Main point of contact for technical support, maintaining workflows and

upgrading system software

. Test new software releases and track the issues

. Main point of contact for system support and training

. Led the learning initiatives for the deployment of the Content Management

System. Created the blended learning curriculum that included instructor

led, one-on-one, online training, presentations and technical documents.

Executed processes to train the trainer at each location. This provided

ongoing learning options and technical support for clients and new hires.

. Collaborated with Quality Assurance in the evaluation of software

products and application systems. Created user acceptance testing scripts.

Performed integration, functional, and regression testing. Communicated

with QA to improve software prior to production releases reducing the

amount of upgrades and system down time.

. Worked closely with the project managers on time schedules, system

resources, and organization of plans. As a liaison between business

stakeholders and technology teams I have developed trusted relationships

that have led to successful deployments on time and within budget.

. Consulted with company taxonomy experts to standardize InDesign style

names across all publications. Instructed Art Directors in data management

of InDesign Styles to XML. This provided content data mapping to XML

schemas and DTDs for accurate delivery of syndications.

. Conducted detailed analysis and redesign of editorial workflows for

company-wide publications, resulting in standardization of content

management software and methodologies across enterprise publications. This

provided ease of deployment and turnkey learning solutions.

. Created comprehensive alignment of MS Word Templates with InDesign.

Created all InDesign templates from Quark templates for each publication

working closely with all art directors. This enabled a quick and easy

transition from the learning sessions to the go-live of each publication.

.

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THERESE CURTIN

399 10th Street, Brooklyn, NY 11215

*******@*****.*** ? www.linkedin.com/in/theresecurtin ? 646-***-****

Reed Business Information, New York, NY (continued)

Corporate Training Specialist (Information Technology) 1998-2002

Led the training and development programs for all New York employees.

Maintained two learning centers. Authored technical documentation

including tip sheets and manuals. Authored and distributed monthly E-

newsletters to New York clients providing local and vendor learning

options. Established and maintained reference learning libraries for 10

business units.

. Managed and deployed company-wide E-Learning Program (SkillSoft).

Developed an online learning culture within the IT dept (238 clients) and

aligned it to business goals of the company. Business alignment included

both web development and IT career paths (from 1998 to present).

. Led and implemented company-wide New Hire program for employees in

conjunction with HR and Facilities, reducing Help Desk requests by over

2,400 calls annually.

. Coordinated, managed and hired training vendors to provide classroom

training. Reduced IT training expenses in the New York office by

approximately $50,000 per year.

. Evaluated Contact Relationship Management Systems (CRM: Onyx and

Salesforce) for sales/advertising teams to transition from ACT to an

Enterprise solution.

. Led the transition from Computer Based Training (CBT) disks to online web

technology with the assistance of local engineering. This gave all New

York clients access to the eLearning options 24x7 and increased the usage

of online learning.

. Aligned learning programs by establishing needs assessments and

curriculum development to meet business requirements. Courses included

Microsoft office suite/Adobe creative suite/Sales Contact Relationship

Systems. Most successful were the HTML and web development courses

assisting with the transition from print to web.

Geyer-McAllister Publications, New York, NY

Systems Manager 1980-1998

A privately owned (B2B) magazine publishing company. Titles included:

Gifts & Decorative Accessories, Playthings and Shipping Digest.

. Maintained the technology systems for all publications.

. Managed the in-house Atex typesetting department.

. Provided leadership for a team that produced electronic pages to the

press on time for 6 publications.

. Collaborated with art, ad production, sales and distribution departments.

. Maintained relationships with vendors and system integrators.

. Researched new technologies to migrate from mainframe computers to

desktop publishing.

Software competencies

Adobe InDesign ? Adobe InCopy ? Quark ? Open Type Fonts ?WoodWing

Technologies ? MS Office ? Windows XP

Familiar with: Adobe Creative Suite ? MS Project ? MS Visio ? basic XML

processes

Education

Certified Usability Analyst: Human Factors International, New York, NY /

2009

BFA Illustration/Design: School of Visual Arts, New York, NY

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