Customer Service Assistant

Danielle Milton

**** ********** ***

Silver Spring, MD 20904

301-***-****

E-mail: *********@*****.***

OBJECTIVE: To acquire a Human Resources Assistant position that is

challenging, provides growth opportunities and enables me to use the

sociology knowledge and skills that I have acquired through my education,

internship and work experience.

EDUCATION:

McDaniel College Class of 2009 Westminster, MD

Bachelor of Arts- Dual Major in Sociology & Psychology- Cumulative GPA

3.249

St. John's College High School Class of 2005 Washington,

D.C.

ACCOMPLISHMENTS & ACTIVITIES:

Dean's List - 2005, 2008 - 2009

Capboard (Student Planning Committee) 2008-2009

Psychology Club 2007-2008

EXPERIENCE:

First Priority Trailways June

2009- Present

Executive Assistant

. Oversee daily operations in the office vital to the scheduling of

charters including distributing operator schedules, maintaining up to

date registration documents for the motor coaches, and booking

charters

. ?uman resources duties including assisting with payroll

. "ssist with Accounts Receivable

. Customer service responsibilities including providing existing and

potential customers with price quotes

. Update and maintain company website

. Responsible for the training of new hires

First Priority Trailways 2002-2009

Receptionist &Office Assistant

. Customer service telephone operator

. Provided existing and potential customers with price quotes

. Daily operational duties including charter bookings and the

organization of documents

Field of Wings Mentoring Program Aug 2008-May 2009

Director

. Supervised a team of mentors

. Created lesson plans

. ?entored middle school adolescents

. Involved in executive meetings for the planning of activities for the

program

Mentor Aug 2007- May 2009

. Created lesson plans

. ?entored middle school adolescents

SKILLS: Proficient in Microsoft Office and in typing 40 words per minute

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