Human Resources Customer Service

*** **** **** ( Landing, NJ ( *****

973-***-**** (cell 201-***-****) ( ********@***.***

Lois T. O'Connor, PHR

Results driven Human Resources Professional with 20 years of progressive

experience leading and managing people, initiating and improving processes,

building teams and collaborative working relationships, and executing human

resource strategies in support of Divisional goals and Corporate strategic

initiatives.

Key competencies

Training/Development ( Recruitment/Selection ( Employee & LABOR

Relations Process Improvement ( Compensation/BENEFITS ( Performance

Management

Regulatory compliance ( employee communication

PROFESSIONAL EXPERIENCE

Director of Human Resources - 2004 to March/2009 - Compac Corporation (A

TriMas Company), Hackettstown, NJ

A $75 Million division of TriMas Corporation, and a leader in creating

custom solutions by coating, laminating and converting flexible substrates,

headquartered in Hackettstown, NJ, and part of the Packaging Systems Group

within TriMas Corporation, a $1 Billion company, headquartered in

Bloomfield Hills, MI, operating 80 facilities in 10 countries around the

world.

Accountable for all HR functional activities including

recruitment/selection/placement, new hire orientation, benefits

administration, payroll and HRIS database, compensation analysis and

structure, employee relations, organizational training & development, union-

avoidance training, EEO/VETS100/Affirmative Action compliance, leadership

assessment, policies and procedures, performance management/succession

planning, recognition, reward and incentive programs, Federal and State

regulatory compliance, workers compensation, disability, health & safety.

Budgeting/forecasting responsibility for over $400,000 annually. As a

member of the TriMas People Team, met quarterly with other HR Leaders

within 14 TriMas Divisions, in addition to Corporate HR Leadership, to set

new direction and implement strategic HR objectives in support of

organizational goals & objectives.

1. Spearheaded workforce skills upgrade, partnering with a local university

and the NJDOL to obtain Grants totaling over $150,000 for training in

Lean Manufacturing, Six Sigma, Literacy, and ESL (English as a second

language).

2. Generated cost savings of over $150,000 through use of internet

technology and internal recruiting methods to acquire new talent for the

organization.

3. Ensured Sarbanes-Oxley compliance relative to payroll and benefits

administration, achieving 100% compliance upon audit.

4. Implemented a company-wide Gainsharing Plan that rewarded employees for

productivity that led to improvements in EBITDA, Revenue Growth, and

Working Capital.

5. Designed and implemented a formal compensation structure, based on

industry and geographical area, that ensured equitable pay and alignment

with current market value in order to attract and retain talent.

6. Led the development of electronic work flows for job descriptions,

occupational injuries, and training data, that resulted in cost savings

in time, increased efficiencies, and improved data management and

retrieval.

7. Established assessment and profiling tools to assist with new hire

retention, and development of future Leaders in the organization.

8. Championed training & development efforts, organizing weekly "Lunch &

Learn" on-site educational sessions. Developed and implemented on-line

training tutorials, enabling workforce, including management, to train on

their own time.

9. Instituted the Employee Resource Center, an internal company website

that kept workforce updated with newsworthy information, policies, HR

toolbox items, announcements, company newsletter, etc.

10. Led employee communication efforts through implementation of quarterly

all employee meetings and fostered a pyramid process of cascading

communication to promote employee awareness.

11. Led the annual performance management process and mid-year reviews,

facilitated the development of quantifiable goals/objectives for every

employee; developed performance improvement plans. Provided coaching and

direction to ensure alignment between individual and overall company

objectives.

12. Presented at annual Benefits Open Enrollment meetings, promoting

"consumerism" and wellness/life-style assessments, in addition to

ensuring timely and accurate employee enrollment.

13. Implemented use of employee surveys and focus groups to assist with

employee engagement, culture and change management.

14. Conducted EEOC and harassment and discrimination investigations,

providing complaint resolution and corrective action. Worked with local

and Corporate attorneys in resolution of litigation issues. Efforts

averted more costly legal liabilities.

559 Eric Lane ( Landing, NJ ( 07850

973-***-**** (cell 201-***-****) ( ********@***.***

Director of Human Resources - 2000 to 2004 - Compac Corp./Netcong, NJ &

Compac Industries/Edison, NJ

Directed all HR activities and supervised 4 employees distributed across 2

manufacturing facilities, one being a union plant and the other non-union.

15. Led planning and execution of workforce separation and relocation that

impacted the Edison union plant, directly managing the workforce

reduction and separation of approx. 100 employees.

16. Negotiated Labor Contracts and a Separation Agreement with the

P.A.C.E. Local 300/United Steelworkers Union which was mutually

beneficial to our employees and management.

17. Successfully recruited and coordinated training of a new factory

workforce for the Hackettstown plant, resulting in minimal disruption in

production and on-time deliveries.

18. Championed office consolidation and relocation of 2 manufacturing

facilities, managing to a strict budget of $25,000.

Manager of Human Resources - 1992 - 2000 - Compac Corp./Netcong, NJ &

Compac Industries/Edison, NJ (Division of Masco Corporation -

Subsequently, Division of MascoTech - Diversified Industrial Group of

Metaldyne Corporation)

Supervised all HR activities in multi-facilities, and integration of

payroll and benefits between 3 manufacturing facilities, during the

consolidation of the company's North Bergen Insulation Tape and Edison

Industrial Tape facilities.

19. Created from ground up the first formal Human Resources function within

the Division.

20. Initiated and developed a Safety Committee and regular Safety

Committee Meetings, along with a Safety Incentive Program that led to an

80% reduction in OSHA recordables within the first few years of

implementation.

21. Implemented the company's first formal Performance Evaluation System;

job descriptions, policies and procedures; employee handbook; plant rules

& regulations; disciplinary & corrective action process.

22. Generated a savings of $220,000/year in health insurance premiums by

contracting a provider with a plan design that more effectively met our

needs.

23. Researched and directly obtained a $75,000 NJDOL Customized Training

Grant partnering with NJMEP and Alamo Training Consultants to develop

ISO 9000 procedures and internal auditor training to successfully achieve

ISO certification for the organization.

Customer Service Manager - 1984 - 1992 - Compac Corp./Netcong, NJ & Compac

Industries/North Bergen, NJ (Division of Masco Corporation)

Supervised and directed staff of two CSRs in order entry, customer service,

complaint resolution, inside sales, warehouse consignment management,

export, and billing/invoicing.

24. Led transition from manual process to automated customer order and

fulfillment management.

25. Developed a raw materials and in-process inventory system that enabled

the CSRs to readily and more efficiently quote time and delivery to

customers.

26. Designed schematics for consistent and more efficient packaging of

containerized shipments for export orders.

EDUCATION & CERTIFICATIONS

College of Saint Elizabeth/Morristown, NJ - Bachelor of Science w/Honors

Business Administration/with Concentration in Human Resources Management

Fairleigh Dickinson University/Madison, NJ - Certificate/Human Resources

Professional, 2001

HRCI - Certification - PHR (Professional in Human Resources), 2001 - re-

certified through 2010

Certified ISO Internal Auditor ( Notary Public (NJ State/Morris Cty.)

PROFESSIONAL/BUSINESS MEMBERSHIPS

SHRM (Society for Human Resources Management) National Membership ( SHRM

(Sussex-Warren Local Chapter)

TRAINING & DEVELOPMENT

SHRM Certificate Courses - Human Resources Generalist ( Advanced

HR Generalist ( The Art of Collective Bargaining

Continuing Education of 60 CEUs within 3-year period to maintain PHR

Certification

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