Customer Service Computer

Micheal A. Trowell II

**** ******* **.

Louisville, KY 40219

Home Number 502-***-****

Cell Number 502-***-****

School: ********@*****.***-****.***

Home: *********@*********.***

OBJECTIVE

Seeking a position that will allow me to use the knowledge and skills

learned at ITT to gain more hands on experience in the computer and

electronics field.

SKILLS

. Problem solving and circuit analysis of AC & DC circuits

. Troubleshooting, upgrades, and preventative maintenance of PC's

. Networking of multiple PC's in ring, star, mesh, and bus topologies

using Windows and various components such as routers, hubs, and

switches.

. Experience with Microsoft Visual Basic and Multi-Sim.

. Ability to install and implement anti-virus software.

. Use of Microsoft's Office Applications word, excel, and power point.

EDUCATION

ITT Technical Institute; Louisville KY

June 2007-June 2009

Associate of Applied Science Degree

Computer & Electronics Engineering Technology

GPA 3.89

Deans Honors

Highest Honors List

Member of the National Technical Honor Society

Graduation: June 2009

ITT Technical Institute; Louisville, KY

December 2009-Present

Associate of Applied Science Degree

Computer Networking Systems

Graduation: March 2011

EXPERIENCE

Geek Squad City; Brooks, KY

March, 2009-November, 2010

Computer Repair Technician

. Diagnose computer hardware and software related issues

. Remove defective hardware and reinstall new products

. Problem solving skills

. Team Productivity

. Customer Service

Flextronics; Louisville, KY

October, 2008-November, 2008

Cell Phone Repair Tech

. Inspect and test phones for defects

. Follow procedures for assembling and disassembling phones

. Install necessary hardware to repair phone

Ford Motor Company; Louisville, KY

March, 2000-March 2007

Utility

. Absentee coverage

. Order/Stock work stations

. Clean up work stations

. Repairs

. Train new employees

Dillard's Furniture Warehouse

April, 1999-March, 2000

Picker

. Stock

. Pick customer orders

. Load merchandise to be shipped to, or picked up by customer.

Tri-City Oldsmobile

January, 1998-March, 1999

Driver

. Deliver various parts to big companies and small businesses

. Deliver various parts to big companies and small businesses

. Pick-up returned merchandise and return to shop

. Invoice merchandise and collect any monies owed.

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