Customer Service Manager

Paul Grimm

**** ***** *** **. ( Flowery Branch, GA 30542 ( 770-***-**** (

*********@*****.***

Objective

B

To showcase my talents in management and sales to make a company more

successful. Being recognized as dependable

and having ability to move up the career ladder.

Profile

Motivated, personable business professional that maximizes relationships

by servicing clients at the highest quality. Twelve year track record

of management, performance and profitable sales. Leading by example to

develop and motivate others to be their best. Diplomatic and tactful

with professionals and non-professionals at all levels. Accustomed to

handling sensitive customer service issues positively. Demonstrated

history of having timely meetings with staff and higher management.

Flexible and versatile - able to maintain a sense of humor under

pressure. Poised and competent with demonstrated ability to thrive in

deadline-driven environments. Excellent team-building skills.

Skills Summary

Project Management Computer Savvy Human Resources

Report Preparation Customer Service Accounting/Bookkeeping

Written Correspondence Scheduling Overall Operations

General Office Skills Marketing & Sales Professional Presentations

Professional Experience

Management/sales/leadership

o Managed numerous personal training departments inside health clubs in

a district and also across the country.

o Made sure each facility meets or exceeded their sale's quota on a

monthly basis.

o Conducted sales training on a one-on-one basis and also thru

conference calls.

o Results were achieved by leading by example.

o Communicated with every facility on a daily basis and reported to the

corporate office.

o Made presentations to club owners showing the benefits of the

company.

Customer Service/human resources

o Made sure all customer service issues were handle in a timely

fashion.

o Was in charge of all recruiting, developing, and maintaining of the

staff.

o Made sure all new policies and procedures were understood and

integrated this with company beliefs.

Employment History

'N SHAPE PERSONAL TRAINING - Atlanta Area

President 06/2009 - Present

CALIFORNIA PEAK FITNESS - Duluth, GA

General Manager 02/2010 - 08/2010

B-line marketing - Suwanee, GA

Independent Contractor/Sales Leadership 06/2008 - 06/2009

ATLANTA FITNESS LLC DBA CUSTOM BUILT PERSONAL TRAINING - Atlanta,GA

District Manager/Travel Team Specialist 02/2006 - 06/2008

BEYOND FITNESS PERSONAL TRAINING LLC - Raleigh, NC

District Manager 02/2004 - 02/2006

BODY OF CHANGE PERSONAL TRAINING LLC - Atlanta, GA

District Manager/General Manager - 06/2001 - 02/2004

Education

HUNTSVILLE HIGH SCHOOL - Huntsville, AL

UNIVERSITY OF ALABAMA - Huntsville, AL

CALHOUN COMMUNITY COLLEGE - Decatur, AL

Computer Skills

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

3676 Misty Oak Dr. ( Flowery Branch, GA 30542 ( 770-***-**** (

*********@*****.***

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