Customer Service Sales

Deborah L. Wiesbrook

**** ********** ******, **********, ******** 60563 630-***-**** email

*********@***.***

CAREER OVERVIEW / SUMMARY OF QUALIFICATIONS

I am interested in a project management position, having completed courses

at DePaul University. My past experience is as a Print Production

Coordinator with strong organizational skills, good communication skills,

detail oriented, excellent follow through of projects from initiation to

completion, fully experienced in assessing and addressing customer's needs,

with a strong background in problem solving, able to multi-task.

Professional in manner, business and appearance; an eager learner, honest

and sincere.

EDUCATION: DEPAUL UNIVERSITY, Chicago, Illinois

Completed Core I and Core II Project Management Courses, for

PMP Certification

Will continue to receive PMP Certification

ILLINOIS STATE UNIVERSITY, Normal, Illinois

Bachelor of Science, Graphics (Minor Art)

TECHNICAL: Experienced in Microsoft Word, Excel and Outlook

PROFESSIONAL EXPERIENCE:

BRACONI'S RESTAURANT, Naperville, Illinois --- 8/10 to present

Hostess

Responsible for seating and presenting a positive and friendly

rapport with customers, to allow for a positive experience,

promoting return visits.

SPECIALTY PRINT COMMUNICATIONS, Niles, Illinois --- 4/2007 to

4/2009

High volume commercial printer with multiple business units,

including web printing, sheetfed printing,

digital printing and mailings.

Technical Customer Service / Account Manager

Planned, coordinated and directed projects, sales support and order

execution operations partnering with company's

top producer in the management of major accounts. Communicated

directly with clients from initial contact through

deciphering project needs and gathering specs through

coordinating project operations with prepress, proofing,

plating, press, bindery and shipping. Managed customer orders

from contact through fulfillment. Involved

with a high volume of orders RFP's and customer service issues.

Accountable for client satisfaction, shop

communications, and profitability.

. Partnered directly with sales representative to deliver value added

client service and repeat business.

. Supported business development and revenue growth through developing

relationships with key client

contacts and identifying sales opportunities.

. Leveraged expertise in prepress and sheetfed printing operations (web,

digital), as well as

strong color and quality assurance knowledge to

coordinate projects and meet client demands.

. Coordinated with internal and external personnel, as well as finishers

and die cutters.

E&D WEB, Cicero, Illinois --- 11/2006 to 4/2007

Commercial web printing firm.

Technical Customer Service Representative

Coordinated project management and customer service working

directly with accounts supporting sales representatives.

Received and managed customer projects from concept to

completion, as well as coordinating with vendors for finishing

and shipping. Effectively managed a high volume of tight

deadline projects for major accounts (commercial, publishers and

direct mail).

SPECIALTY PRINT COMMUNICATIONS, Niles, Illinois --- 10/2003 to

11/2006

Technical Customer Service / Account Manager

TUKAIZ COMMUNICATIONS, Franklin Park, Illinois --- 6/1985 to 7/2003

Commercial printer and trade shop, with digital printing.

Technical Customer Service Representative

Planned and coordinated client orders from initial order, production

and delivery. Gathered project specification from

Customer, scheduling and preformed job engineering to meet customer

requirements.

. Gained extensive customer service experience in all

facets of operations on various projects: catalogs;

advertisements; publication; POP headers; posters;

easels; signage; brochures; post cards.

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References available upon request.

Contact this candidate