Customer Service Manager
Resume:
Kristi Vititoe
Harrison, TN ***41
Phone: 423-***-****
Experience
Medical Business Resources
Position:Data Entry
Asheville, NC 37420
Duties: Enter all new accounts sent by clients for collections. Answer
phones. Transfer calls to Collectors. Call clients if there are any
discrepancies in the accounts to be loaded. Delete accounts that need to be
deleted from collections. Take payments from customers that come in to make
payments. Post payments in system and note account. Trained new employees
for front office. Did end of day including running all necessary reports.
Added all batches that came in from clients to make sure they added up.
Processed Client payments at end of month.
03/2007 - 12/2007
Holston Medical Group
Position: Front Office
Kingsport, TN 37660
Duties: Receive and process patients for a Pediatric Doctor's office with
10 doctors on staff plus 7 front office employees. This includes making
appointments, taking payments and copays and verifying Medicaid and
TennCare insurance is active, making sure insurance is correctly put into
the computer for each patient that I
check in, balance cash drawer including credit card terminals.
03/2006-12/2006
HSBC
Position: Collections Agent
Tampa, Fl
Duties: Collect and process mortgage payments for a fortune 500 company.
Worked 30/60 day to 60/90 day past due accounts. Was promoted from 60/90
day to collecting on Loss Mitigation and Foreclosure accounts. Also did
extensive skip tracing on all accounts. Met weekly with the Focus Group to
help resolve issues between Account Representatives and upper management.
Was sent to Orlando to assist in training Representatives in our new call
center.
5/2005-12/2005
Advanced Call Center Technologies
Position: Collections Agent
Johnson City, TN
Duties: Collect and take payments for MBNA and Dell computer credit card
holders. Consistently met quotas set by management and were promoted from
30 day to 90 day past due. Helped upper management walk to the floor and
take over calls that the phone Representatives could not collect on.
9/2004-5/2005
Covington Credit
Position: Customer Service Specialist
Johnson City, TN
Duties: Collect and take payments on past due loans from inbound and
outbound calls. Process and submit all new loans. Processed daily closeout
for myself and two other employees. Was responsible for all bank
transactions and running the office by myself when manager was out.
8/2003- 9/2004
Cingular Wireless
Position: Collections Specialist
Johnson City, TN
Duties: Collect and take payments on past due cellular phone bills from
inbound and outbound calls. Provided Customer Service such as, upgrading
phones, minute plans, and by providing any information needed by customer
for a better understanding of their wireless bill.
8/2000- 8/2003
Alliance Data Systems
Position: Technical Service Representative
Johnson City, TN
Duties: Provided technical help to corporations with credit card terminals.
Opened, worked and closed service tickets to resolve technical problems.
Education
Durant High School
Northeast State
Durant, FL
2000- 2003
Graduate 1999
Selected Courses
Additional Skills
Microsoft Word, Microsoft Excel, Nortel Phone System, Switchboard Phone,
SPS Link TennCare Processor, GPMS Medical Program, EMR
References
Dina Cathy-Manager
Medical Business Resources
Asheville, NC 28803
Emily Dobbs- Office Manager
Holston Medical Group
111 W. Stone Dr.
Kingsport, TN 37660
Marlene Stapleton- Assistant Office Manager
Holston Medical Group
111 W. Stone Dr.
Kingsport, TN 37660
Contact this candidate