Customer Service Engineer

Tariq Muammar

Customer Service Engineer

Ultrasound & Nuclear Machines

Full Name Tariq F. D. Muammar

Date of birth 15th July 1974, Kuwait

Marital Status Married

Email *********@*******.***

Telephone no. +965-********

Professional, Experienced and Highly qualified Engineer with Excellent

organizational and team working skills, with proven problem solving

skills in ultrasound & nuclear machine. Seeking for a challenging and

rewarding position as Medical Customer Service Engineer in a Major

Corporation to Continually Seek and Develop Possible Solutions to

Improve Health Care Delivery.

Education

. October 1993 - Sep 1998

B.SC in Electrical Engineering - Computer

Philadelphia University, Amman - Jordan.

. General High School done in Kuwait - Al Ekhlas High School.

Skills:

. Excellent experience in Extensive experience servicing instrumentation

in field service.

. Extensive experience servicing Siemens Ultrasound and Nuclear

Products.

. Exceptional proficiency in the performance of ultrasound procedures.

. Self-motivated person with strong analytical and proven problem

solving skills.

. Broad experience in servicing medical Ultrasound and Nuclear

equipment.

. Strong time management and troubleshooting abilities, multitasking and

capability to work effectively under pressure.

. Excellent interpersonal and communication skills and outstanding

customer service skill.

. Outstanding working knowledge of TCP/IP, PC Hardware, Microsoft

Windows products and Networking.

. Experienced with Siemens Ultrasound and Nuclear machines with very

strong ability to troubleshoot many models of Ultrasound and Nuclear

equipments.

. Previous Experience with GE Ultrasound and Nuclear machines.

Experience Summary

Sep 2006 -Present

Siemens Healthcare - Kuwait

Customer Service Engineer

. Created and built outstanding customer relationships.

. Resolves customer's issues and provides appropriate communications with

the customer, team,

manager and sales.

. Performed preventative maintenance, repaired and calibrated on

Ultrasound and Nuclear

equipments.

. Troubleshoot, diagnose, install, maintain, calibrate, and repair Siemens

Ultrasound and Nuclear

Equipment ( Acuson Sequoia, Antares, Sonoline, S2000, SC2000

& X300, ECAM & SYMBIA T).

. Perform software installations, upgrades and computer connectivity.

Nov 2002-Sep2006

Advance Technology Company - GE suppliers, Kuwait

Field Service Engineer

. Completing regularly scheduled Preventative Maintenance on US & NM.

. Troubleshoot, diagnose, install, maintain, calibrate, and repair GE

diagnostic Ultrasound and Nuclear Machines.

. Perform software installations, upgrades and computer connectivity.

. Experience with all GE Ultrasound machines such as ( Logiq Series,

Vivid Series and Voluson machines ) and GE Nuclear machine like MG

Gamma Camera.

Jul 2001-Nov 2002

Al Nawasi General Trd.& Cont. Co.- Kuwait

Service Engineer

. Working as Service Engineer (Siemens, DTK, Polywell machines &

Notebooks).

. Hardware & Software Installation & troubleshooting, Installation of

all operating

systems win9x, windows 2000 & windows XP. Printer's installation and

configuration & preparing the new systems.

. Network cabling Supporting and troubleshooting, & Arabic OS problems

support.

. Customer support for the contracts, also managing the engineer calls.

Sep 1999-Jul 2001

Al Wataneia high school

Computer Teacher

Working at Al Wataneia high school as computer teacher from 9/1999-

6/2001.

(Teaching Windows9x & Microsoft office).

Training courses

1. Syngo Dynamics Training, installation and configuration on May 2010 in

Cary USA.

2. X series Training (X300 & X150) ultrasound machines on March 2010 in

Dubai.

3. SC2000 Training, ultrasound machine on Nov 2009 US Siemens Training

Center.

4. Symbia T SPECT/CT technical training on Jan 2009 Germany Siemens

Training Center.

5. Ultrasound training on Acuson Antares machine for supporting and

troubleshooting this machine

in the field, this course was taken on June 2008.

6. Nuclear Medicine training on HD3 all Detectors training of the nuclear

machines ECAM Gamma

Camera on May 2008.

7. Nuclear Medicine training on E.Soft software of E.CAM acquisition

station on May 2007.

8. Nuclear Medicine E.CAM Gantry training (Nuclear Machine) at April

2007, Germany.

9. Training on Ultrasound machines at Siemens Medical Solution on G 50 &

G 60 Ultrasound

machines on Nov 2006.

10. Training on ultrasound machines Acuson Sequoia at Siemens AG on Nov.

2006.

11. Training on Nuclear medicine machines Millennium Series MG Gamma

Camera Dual Head &

MPR Single Head at GE training center Milwaukee - USA on

Sep 2005.

12. Training on Multi-Product of GE Ultrasound machines with GE Medical

systems - Germany

on GE Ultrasound machines Logiq Series 3,5,7 & LogiqBook

13. Training on Ultrasound machines with GE medical systems - Germany - on

the GE U/S

machines Vivid 3 & 4.

14. Training on Ultrasound machines with GE medical systems on (Kritz

machine) Volosun 730

at Austria - May 2005.

15. Training on MCSE 2003 at New Horizon Institute Dec 2004.

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