Real Estate Project

David J. Lucier

978-***-**** . ********@*******.***

______________________________________________

Executive leveraging expertise in facilities management, day-to-day

operational management, multi-facility oversight, corporate real estate

budget & planning, and project management. Delivers top and bottom-line

impact by incorporating strong financial acumen while negotiating

outsourced facilities services vendor contracts, reviewing and approving

invoices, departmental project planning, operational accounting, and

corporate infrastructure requirements.

- Core Competencies -

Record Management ( CMMS ( Real Estate Portfolio Management ( Functional

Design/Planning ( Facility Maintenance and Repair ( Negotiations (

Architectural & Engineering Services ( Corporate Security Systems (

Business Continuity Planning ( Environmental Health & Safety ( Lease

Administration ( Building Codes ( Facilities Capital & Budgets

- Career Background -

Health Dialog, Inc., Boston, MA (2003-2010)

One of the nation's top 24/7 nurse call centers in the healthcare industry.

Director of Facilities & Safety

Recruited by Senior Management to partner with IT, sales, HR, and marketing

to deliver aggressive company growth and lead the construction of 14

facilities (400k+ SQ ft). Managed 18 employees and a broad spectrum of

facility operations and safety projects, including: OSHA regulatory

compliances, forecasting, scheduling short-term and long-range plans,

growth budget objectives, and actively interfaced with multi-level senior

management. Strategically sourced and negotiated with vendors to control

cost while maintaining high quality and service standards. Maintained full

accountability for coordinating office moves, inventory tracking, updating

AutoCAD drawings, managed all infrastructure designs, installations and

service sizing.

Selected Highlights:

. Instrumental in expanding company by more than 1,000 employees and

increasing revenue from $127M to $350M, including; operating and

maintaining all facilities while meeting Federal, State and local

regulations.

. Captured $7.3M savings on 14 US & UK facility expansions projects

valued at $42M dollars by proactively negotiating with contractors,

subcontractors, architects, vendors, consultants, and building owners

in identifying cost-effective methods of acquiring goods and services.

. Lead green field development, including: sight selection of 14

facilities spanning call centers, IT & analytic facilities, data

centers, and corporate headquarters, generating 15% averaging $525K

savings on each project and completing projects up to a month ahead of

schedule.

. Senior responsibility for evaluating alternate project strategies,

analysis of project changes/services, including; financial impact,

critical project deadlines for the expansion/renovation of four

facilities costing $5.5M.

. Managed day to day operations for all facilities and related

responsibilities including: corporate real estate budget & planning,

electrical & mechanical building operation, construction management,

maintenance strategies, equipment and systems services, custodial

services, corporate security systems, computer information and

management systems, furniture inventory/reconfiguration, and being

OSHA & EPA compliant.

. Recruited to turn around a facility project 60 days behind schedule

and produced a fully functional space on-time; averted $1.2M in

SLA penalties and secured $585K cost savings.

. Selected as senior member of the Real Estate Portfolio Review Board to

ensure proper prioritization of all facilities, fiscal operations,

annual corporate real estate plans, lease renewals, budget management,

and subsequently providing professional presentations during quarterly

Executive Board meetings.

. Held senior responsibility to successfully implement a Global EH&S

program. Developed all accident and incident reporting forms for

Corporate HR, Legal and Department Managers, including:

identified cause and contributing factors, implemented corrective and

preventive action, and tracked completion. All reports were compiled

monthly, analyzed, and safety performance data sheets submitted for

discussion with Corporate Executive team members.

. Scheduled budget forecasting and tracking to the AOP (annual operating

plan) and QOP (quarterly operating plan) for all maintenance,

preventive maintenance, facility equipment, office equipment, and sub-

contractor costs, approximately $5 million dollars yearly.

DAVID J. LUCIER ( Page 2 ( ********@*******.***

Open Services, Inc., Westborough, MA (2000-2003)

A leader in LOG and IT risk management solutions which graphically displays

first risk based security reporting.

Director of Pre-Sales & Customer Call Center Support

Maintained full accountability for overseeing all aspects of support

management activities, including: project planning, resource allocation,

escalation procedures, service contract developments and other project

entitlements. Successfully built top-performing personnel integral to

supporting enterprise-wide operations by effectively interviewing,

screening candidates, as well as training new hires.

Selected Highlights:

. Recruited to play leadership role for a comprehensive two-tier,

support organization comprised of 40+ senior call center engineers in

two locations: managed $25M P&L.

. Launched professional services organization and achieved $3.9M in the

first year, 34% annual increase thereafter; elevated support revenue

to 15.7M over three year time period.

. Relied upon to counsel senior leadership on all facets of staff

development, process definition, and performance compensation plans,

resulting in a 45% employee retention increase.

. Utilized extensive project management experience for project planning,

resource allocation, escalation procedures, and service contract

development to increase contract revenues objectives 36%.

. Coordinated a cross functional group to assess, procure, and initiate

a web-based call tracking system, enhancing quality assurance and

customer satisfaction from ~60% to 95% as measured by monthly client

surveys.

Kronos, Inc., Chelmsford, MA (1998-2000)

Provide hardware and software that automatically maintains time and

attendance transactions, schedule diverse workforce, manage employee

absences, and plan vacation time.

Director of Advanced Customer Call Center Support

Demonstrated strong communications and leadership skills in effectively

managing five software products and a 95-member team of Senior Telephone

Support Engineers, Technical Advisors, Certified Oracle Database

Administrators, Department Managers, and Major Account Contract

Administrators. Worked with different departments in order to oversee all

aspects of staff hiring and training, finances, recruiting services, office

expansion and improvements, and performance compensation plans.

Selected Highlights:

. Increased Advanced Support Service attendance 30%; improved employee

retention rate 40%; initiating a three-tier incentive absentee plan,

and generated $1.3M savings on recruitment costs.

. Managed $20M P&L, monitoring financial operating metrics, financial

and budget management, capital planning and development, and

instituting cost controls to optimize financial performances.

. Successfully developed and directed a 24/7 support process across 17

US field offices, integral to heighten customer satisfaction levels

and increasing support revenue opportunities by 42%.

. Achieved 37% ($13.7M) sustainable revenue gains for business offerings

by launching an Enterprise & Major Account Support Plan to service

multi-million dollar accounts whose strategic importance was utilized

by marketing verticals and virtual sale rep teams.

Early career experience includes two startup operations in CAD/CAE/CAM

software and hardware systems: Racal Redac and Cadnextic Inc. Also joined

MIPS Computer Company on the ground floor, building a $205M revenue

generator prior to acquisition by Silicon Graphics Computer Systems;

retained post-merger as the Northeast Regional Support Manager.

- Technical Skills -

AutoCAD, HVAC, Mechanical, Electrical, CAD/CAE/CAM, RAD/JAD Overview,

TCP/IP Networking, Sun Microsystems (SunOS5.8, Solaris 8.0), Silicon

Graphics UNIX Operating System, Hewlett Packard (HP-UX 11), AIX4.3,

Winnt4.0, Microsoft Windows 2007/XP/Vista/2003/2008, and MS Office Suite:

Project, VISIO, and CAFM systems.

- Education -

BS, Technologies & Industrial Sciences - Fitchburg State College

- State Certified Educator

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