Engineer Customer Service

James Scott

Clovis, CA

Cell: 559-***-****

********@*****.***

Network Technician/Field Services Engineer

Offering 8 years of extensive and in-depth break/research and fix

experience to contribute to the management of point of sale equipment

systems, to contribute to Field Service Technician role and/or Network

Technician. Work well independently or in a team to provide support for all

facets of point of sale equipment support including, but not limited to:

All phases of troubleshooting, network connectivity, new register and

server installs, cable runs, and planning as well as closed circuit

television systems.

Key Areas of expertise:

. Multi O/S Environments

. Windows 2000/XP/Vista and Server 2000/2003

. Point of Sale Equipment installation and support

. Active Directory User Management

. Help Desk Ticketing and Calls

. Desktop/Server Hardware support

. CCTV Maintenance and Installs

Technical Skills:

Operating Systems

-Windows/Windows Server

-Linux

-Novell Netware

Applications

-Microsoft Office

-Aloha By Radiant

-Microsoft SQL Server

Hardware

-X86 hardware

-Cable termination of: BNC, Coaxial, RJ45 and RJ11

-Switches, Internet Filter Devices, Firewalls, Servers

-SCSI and RAID

Professional Experience:

Radiant Systems

Fresno, CA March

2008-Present

Field Services Engineer

. Responsible for Central California Region

. Primarily serviced Point Of Sale Equipment and systems from GSR,

Javelin, NCR and Radiant and many others

. Serviced and maintained Aloha Software server and client systems

. Performed new cable runs and installs

. Installed and configured Point Of Sale back office server systems

utilizing Windows 2003 Server

. Configured, Repaired and maintained RAID arrays on back office servers

. Installed switches and various pieces of networking equipment

. Performed Hardware and Software sales to clients

IST Fresno, CA

March 2006-March 2008

Field Services Engineer

. Repaired, serviced and installed many different Point Of Sale

equipment systems

. Installed, Configured and maintained CCTV systems

. Performed full POS system installs for new stores

. Utilized Windows XP troubleshooting skills to repair registers

. Worked independently to cover central California region

. Performed new cable runs on new building and retrofitted existing

building for new wiring

Costco Fresno, CA

July 2004-March 2006

Cashier/Tire Shop Technician

. Provided fast and efficient service to customers

. Quickly and accurately checked customers through check-out lines

. Installed, Rotated and balanced tires on customer vehicles

. Stocked shelves, unloaded freight trucks

J's PC Repair Fresno, CA

Aug 2003-July 2004

Independent Computer Repair Consultant

. Registered Personal Business

. Mainly repaired clients PCs in their homes

. Performed PC Maintenance such as: New computer builds, computer

upgrades/repairs

. Spy ware and virus removal

. Configured and secured wireless in-home networks

. Installed and configured external peripherals such as: Scanners,

Cameras and Printers

Spartan Computer Services Fresno, CA

July 2002-August 2003

Lead Field Services Engineer

. Provided support in Central California Region

. Operate, Maintain, Install and Repair various and highly technical

Point of sale equipment systems

. Performed new store installs. New cable runs and server installs.

. Operated autonomously with little or intervention from supervisors.

. Worked with dispatch and help desk to ensure fast and efficient

customer service

Pelco Fresno, CA

April 2002-July 2002

International Technical Support Engineer

. Traveled internationally

. Installed, Configured and Tested new CCTV equipment and systems before

being released

. Ran installs in Malls, Airports and many other retail locations

requiring a CCTV system

. Ran BNC and power cables to cameras connected and configured security:

DVRs, Multiplexers and Pan, Tilt And Zoom controllers and many other

pieces of equipment.

Education:

Fresno, CA Oct 2001 - Attended Fresno Institute Of Technology, A.A in

Computer Engineering

Fresno, CA - Certified LAN cabling engineer

Contact this candidate