Customer Service Manager

Michael K. Oun

**** ********** ****** * **********, FL 33763

Phone: 727-***-****

Email: ***********@*****.***

Experienced, dedicated and hard working facilities supervisor/professional with

technical skills. Worked at different capacities to help organizations cut costs

and maintain efficient use of facilities and resources. Looking for an opportunity

that will utilize experience and current knowledge.

Experience

1/2007-cURREN Art Institute of Tampa & South University (Education Management Co.)

T Facilities Manager

Ensured highest level of facility appearance, availability and

functionality were maintained at the highest level of quality

Supervised timely and proper repair of mechanical systems, painting,

plastering, tile replacement, carpentry, etc.

Coordinated staff and/or outside services for 3rd party repairs,

maintenance or routine work (e.g., kitchen hood cleaning)

Provided high level of customer service within sound economic

allocation/utilization of space, resources and expenses; prepared &

managed budget

Scheduled and coordinated office utilization while maintaining the

most efficient use of facility or resources

Supervised student workers to complete site work on time and

effectively

Acted as chief liaison/coordinator between the presidents and staff

regarding "Crisis Management Plan"

4/2006-11/200 Infiniti of Tampa Tampa, FL

6 Internet Sales Director

Directed activities of Internet Sales Team and increase sales

revenues

Provided customers guidance on Infiniti cars & services and negotiate

prices

1/1998 - University of Florida Levin College of Law Gainesville, FL

1/2006 Student Affairs

Assistant to the Facilities Manager

Assisted with the daily facilities management routine

Ensured all grounds & buildings were maintained; take the appropriate

steps to remedy the situation

Called in work orders for building maintenance and follow up for

completion

Handled minor maintenance/moving for all offices (e.g., assembled and

delivered office equipment; handled painting of offices)

Kept inventory of all office supplies and managed their distribution

to all offices (e.g., made sure all supplies were full in storage

room/deliver supplies as requested)

Set up for School Functions

Interacted with custodial staff if problems arise

Received, sorted and distributed all incoming and outgoing mail (100

to 300 pieces of mail a day)

Assistant to the Assistant Dean

Managed exam accommodations:

Enhanced efficiency of exam procedure by converting paper-based

process into an automated Excel sheets; Notified students about

approvals and denials relating to delays and accommodations; Set up

rooms and times for exams; Notified Professors about delays and

accommodations per their class.

Handled student requests:

Prepared letter of good standing, ranking, petitions, Dean

Certificates, etc.

Provided information to American Bar Association (ABA) - for Florida

Bar, Texas Bar, etc.

Completed research on student background (e.g., graduation date,

ranking, honor, conduct, convictions, etc.); Prepared relevant

documentation on a timely basis.

Assisted students with disabilities complying with American

Disability Act (ADA):

Assisted students when they needed resources (e.g., books); Found

note-takers for students; Set up rooms, computers during testing;

Scribed for the students or set up a scriber during test period.

Provided secretarial support to the Assistant Dean of Student

Affairs:

Kept calendar; Scheduled meetings

Greeted students and handled requests quickly:

Directed students to appropriate personnel/professor; Provided

documentation to the student that was required for them to fill out

Responded all incoming phone calls and handled requests

Maintained and tracked supplies.

4/1994 - Millers Grocery Store Now Hitchcocks Interlachen, FL

1/1998 Unloaded trucks and stocked shelves.

Completed inventory of all grocery products once a year

kept inventory of frozen food

Prepared fruits and vegetables for display

Unloaded produce truck

7/1994 - Ace Hardware Interlachen, FL

12/1996 Identified construction and maintenance needs and provide customers

with appropriate merchandise.

Managed the check out process of customers

Education

2005 Santa Fe Community College Gainesville, FL

Associate of Arts (A.A.)

1990 - 1994 Interlachen High school Interlachen, FL

Vocational Certificate for Agritechnology (During High school)

computer AND OTHER knowledge/SKILLS

MS Office applications (Word, Excel, Power Point, MS Project)

Typing skills (over 50 per Minute)

references

Available upon request

Contact this candidate