Administrative Assistant

Keyaté Coleman

***** ***** **** ****, ********, TX 77583 • 832-***-****

Qualifications Summary

Administrative support professional experienced working in fast-paced environments demanding

strong organizational, technical, and interpersonal skills. Highly trustworthy, ethical, and

discreet; committed to superior customer service. Confident and poised in interactions with

individuals at all levels. Detail-oriented and resourceful in completing projects with the ability to

multi-task effectively.

Capabilities include:

Customer Service & Relations Telephone Reception

Microsoft Applications & Typing Problem Solving

Recruitment & Training Office Equipment Operation

Cash Handling PeopleSoft

Filing & Data Archiving

Experience Highlights

Administrative Support

• Processed, verified, and maintained student related documentation, and recruitment.

• Conducted staff training, grievances, faculty evaluations, and part-time employee leaves

of absence.

• Explained university academic policies, requirements, and procedures to current and

prospective students.

• Complied data and submitted monthly reports pertaining to six remote advising locations

operations to the Director of Distance Education.

• Recorded data for each student regarding qualifications in specific degree programs.

• Gathered student records from other departments on campus.

• Examined student files to answer inquiries and provide information for management staff.

• Answered questions regarding examinations, eligibility, degree requirements, and other

pertinent information.

• Compiled and prepared reports and documents relative to tracking student success.

• Conducted inquiries for information from other university departments to determine

student acceptability.

• Evaluated transfer student applications to review qualifications and determine eligibility

of applicants to undergraduate and graduate programs.

• Arranged advertising and posting of recruiting events, and notified eligible applicants of

available degree programs.

Customer Service & Office Manager

• Registered incoming students in university programs.

• Managed offices at remote advising locations for the university.

• Demonstrated ability to maintain composure and work efficiently in a fast-paced

environment while preserving strict confidentiality.

• Conducted student interviews to elicit necessary information for registration.

• Orchestrated special events and informational sessions; advertised by using social media,

i.e. Facebook, Twitter, instant messaging.

• Managed student relations and provided exemplary service to all.

Employment History

ACADEMIC ADVISOR II, University of Houston, Houston, TX 08/12 to 06/13

ACADEMIC ADVISOR II, University of Houston Clear Lake, Houston, TX 03/07 to 08/12

ACADEMIC ADVISOR II, University of Houston, Houston, TX 01/05 to 03/07

ASSISTANT REGISTRAR, DeVry University, Houston, TX 10/03 to 01/05

ACADEMIC ADVISOR, University of Houston, Houston, TX 03/01 to 10/03

ACADEMIC RECORDS SPECIALIST, The Art Institute of Houston, Houston, TX 03/99 to

09/00

Education

BS, Psychology, Southern A&M University, Baton Rouge, LA- 1998

References

Provided by request.

Contact this candidate