Customer Service Sales
Resume:
Tracey A. Videen
Brooklyn Center, MN 55430
******@************.***
www.TraceyVideen.com
COMPUTER SOFTWARE SKILLS:
Access 2010 QuickBooks Pro 2010 First Data Closing SoftPro Closing
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Excel 2010 Ad Aware Anti Malware H&R Block at Home Spy Bot Anti Spyware
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Grove 2007 Adobe Acrobat 5.0 InDesign CS3 Windows 7 OS
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Outlook 2010 AIM Closing Mozilla Firefox
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Power Point 2010 AVG Anti Virus ORBIT Online Closing
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Publisher 2010 AviMark Veterinary Palm Desktop
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Word 2010 Dreamweaver MX Quicken
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CAREER ACHIEVEMENTS:
Research, purchase, installation, and training of staff on the primary clinic software and hardware installation.
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Created a merge system to create Purchase Agreements, taking the task from 2 hours to 5 minutes.
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Increased revenue of fundraiser by 2,500% from previous year.
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EMPLOYMENT AND SKILLS:
OFFICE MANAGER AND EXECUTIVE ASSISTANT
6.5 YEARS
PixZel Effects, LLC through Masterson Personnel, Maple Grove, MN; June 2010 to November 2010.
HotSkills, Inc. aka Orange Parachute, Minneapolis, MN; October 2007 to January 2010.
HomeVestors aka Minnesota Equities, Inc., Minneapolis, MN; March 2004 to September 2007.
BOOKKEEPING SKILLS:
Accounts Payable Bank Accounts Client Costing
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Accounts Receivable Job Costing
Credit Cards
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Collections Payroll Execution Online
Lines of Credit
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Invoicing ADP
Budgeting o
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Balance Sheet Reporting PayChex
Cash Flow Analysis
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Profit & Loss Statements Class Costing
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Reconcile Statements
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OFFICE MANAGEMENT SKILLS:
Benefit Administration Employee Handbook Brochures
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COBRA New Hire Intake Flyers
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Dental Personal Files Post Cards
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Health Event Management Travel Arrangements
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Life Insurance Expos Airline Flights
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CEO Appointment Scheduling Team Meetings Car Rentals
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Contract Management Training Hotels Reservations
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Office Form Development R&D of Marketing Plans Long Term Lodging
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Website Management Graphic Design
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Created and Maintained
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PROPERTY MANAGEMENT SKILLS:
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Client Database Mgmt Buy Call Logs Purchase File Mgmt
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Mail Merge Docs Rehab Planning and Mgmt
Corporate Forms
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Purchase Agrmts Rental Property Mgmt
Property Lead Mgmt
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Security Deposit Mgmt Scheduling Property Showings
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Rental Fee Invoicing Closings
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Unlawful Detainer Execution
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CLOSING OFFICER:
3.5 YEARS
Title One, Inc., Maple Grove/Bloomington, MN; January 2003 to September 2003.
Gibraltar Title Agency, LLC, Edina, MN; May 2002 to December 2002.
NETCO, Inc. Title Company, Fridley, MN; July 2001 to April 2002.
Edina Realty Title, Edina, MN; March 1999 to December 2000 (Production Department).
REAL ESTATE CLOSING SKILLS:
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Customer Service Doc Request & Collection Clear Title Defects
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Agents Credit Bureau Report HUD1
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Balanced
Borrowers Flood Certificate o
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Prepared
Brokers Loan Payoff o
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Lender Approval
Lenders O & E Report o
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Disbursed Loan Proceeds
Mortgage Doc Execution Property Insurance •
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Seller Doc Execution
Purchases Property Taxes •
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Refinances Recorded Doc Repair
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Tracey A. Videen
www.TraceyVideen.com
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ADMINISTRATIVE ASSISTANT:
1.5 YEARS
U.S. Bank, Private Financial Services, Minneapolis, MN; December 2000 to July 2001.
ADMINISTRATIVE SKILLS:
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Digital Client File Mgmt Package Facilitation Hardware
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Live/Hard File Mgmt Couriers Networking
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Faxing FedEx Office Machines
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Filing Personal Delivery Server
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Photocopying USPS Software
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Project Management UPS Support 15 Person Team
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Reception Technology Mgmt
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Telephone Switchboard
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VETERINARY ASSISTANT:
14 YEARS
Ramsey Animal Hospital, Ramsey MN; March 1999 to present (Saturdays).
Ramsey Animal Hospital, Ramsey MN; July 1997 to March 1999 (Full Time).
VETERINARY SKILLS:
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Animal Restraint Laboratory Duties Sales and Promotion
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Appointment Scheduling Medical Record Maint
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Client Education Patient Counseling
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Hospital Cleaning Pharmacy Duties
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AQUA FIT INSTRUCTOR:
1.5 YEAR
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LA Fitness, Blaine & Brooklyn Park, MN; June 2009 to Present (Part Time)
GROUP FITNESS SKILLS:
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Create 55 Min. Routines Maintain Personal Fitness
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Encourage Members Research New Moves
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Keep Members Safe Training New Instructors
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SELF EMPLOYMENT:
10 YEARS
Executive Director, In Home Party Plan; February 2004 to present (Part Time).
Consultant, Tupperware Direct Sales; 1999 to 2002.
DIRECT SALES SKILLS:
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Creating Training Materials Order Processing Training Classes, Organizing
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Deliver Products Promotion Development Training Consultants
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Demonstrating Product Recruiting Consultants
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Merchant Account Sales Meetings, Organizing
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Motivating Consultants Telemarketing Potential Clients
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TRADE SHOW SKILLS:
Budgeting Planning
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Managing Staffing Researching Events
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Organizing Set Up/ Tear Down
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EDUCATION:
Metropolitan State University, evenings, Estimated Graduation Date: December 2010
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o Business Management Bachelors of Science Degree
North Hennepin Community College, evenings, Estimated Graduation Date: August 2011
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Business Management Associate in Science degree
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Accounting Associate in Science degree
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Business Computer Systems and Management Associate in Science degree
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Associates in Veterinary Clinical Assisting graduate, Minnesota School of Business, March 1996
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CERTIFICATIONS AND COMMISSIONS:
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Notary Public Minnesota CPR Certified
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Commission expires January 31, 2011 Expires November 2010
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VOLUNTEER AND CIVIC POSITIONS:
Northwood’s Boxer Club Board Member 2008, 2009, 2010 (Dog Breed Club)
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Event Planner Newsletter Editor Website Administrator
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WiC*CoN 2007 Event Coordinator and Vendor Coordinator
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Schedule Vendor Floor Planning Website Development
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Entertainment Advertise Event Website Maintenance
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Register Vendors
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