Manager Customer Service
Resume:
JOHN F. PIGNOCCO
**********@*******.***
Olive Branch, MS 38654
SUMMARY OF QUALIFICATIONS
Manager/Applications/Maintenance with experience in warehousing, production
and maintenance in the garment manufacturing, food processing, and pumping
industries. Skilled in identifying and implementing process improvements,
reducing production costs and increasing efficiency. Hands-on technical
expertise in both manufacturing and the military.
PROFESSIONAL EXPERIENCE
PROLOGISTIX-Technicolor, Memphis, TN
2010-Present
PIT - Powered Industrial Truck Operator
Operate multiple types of powered industrial trucks (Reach, Order-picker,
Hi-Lo, and Turret) in a high volume, fast paced distribution environment.
Process movements thru hand-held and truck mounted scanner/computer system.
NATIONAL PUMP COMPANY, LLC, Olive Branch, MS
2003-2010
Applications, Pump Station Production Manager, Electrical Technician
Assist customers with industrial and commercial pumps and systems
selection. Managed panel, fabrication, assembly and testing departments
for pumping systems to ensure on-time and accurate delivery. Constructed
pumping station electrical panels using electrical schematics. Panels
include 480 VAC motor controls, 120 VAC and 24 VDC control voltage
circuits. Conduct all pumping station pre shipment testing and repair motor
and pump testing as required. Perform all building electrical repairs
including equipment.
ADVANCED VENDING SYSTEMS, Ringgold, GA
2002 - 2003
Memphis District Manager
Oversaw the day-to-day operation of maintenance and servicing of ice cream
vending machines. Machines located in Memphis City Schools, Shelby County
Schools, and various industrial locations around the Memphis area.
BRASWELL FOODS, Inc., Statesboro, GA
2001 - 2002
Crate Manager
Managed Labeling Department and Warehouse with a staff of 35 employees
for a rapidly growing family-owned gourmet food company; distributing 220
different product lines. Interviewed, hired, trained and terminated
employees under direct report. Reconciled inventory reports on weekly
basis.
. Revamped the labeling processed and increased shipments from
7,000 to 10,000 cases per week without an increase in staff or
man-hours. Redesigned floor plan to increase efficiency.
. Contracted with new source for decorative cloth lid accessory,
reducing cost 80% and eliminating inventory shortages and
delayed shipments.
. Monitored open-order and in-house order reports, ensuring on-
time shipping and customer satisfaction.
. Maintained inventory control on over 500 private labels and all
labeling and packaging materials.
. Automated labeling processes, increasing productivity by 300%.
. Developed mentoring and training program for new and existing
employees.
MOTION INDUSTRIES, Statesboro, GA and Savannah, GA
2000 - 2001
Technical Customer Service Representative
Assisted customers in solving problems with industrial parts for a supplier
of power transmissions, fluid power, bearings, and an extensive catalog of
thousands of equipment parts.
CRIDER INCORPORATED, Stillmore, GA
2000 - 2000
Team Leader / Co-Plant Manager
Team Leader for the Labeling, Maintenance and Warehouse Departments and a
staff of 40 employees on first and second shifts for a poultry further
processing facility.
HH CUTLER (a division of Vanity Fair), Statesboro, GA
1995 - 1997
Second Shift Maintenance Technician / Supervisor
Repaired screen-printing equipment and maintained two buildings for a 24/6
garment company that screen-printed children's clothes. Liaison between
Security Department and Management.
JOHN H. HARLAND COMPANY, Jacksonville, FL
1993 - 1995
Second Shift Maintenance Technician
Hired as Printing Press Operator for one of the largest check printing
companies in the United States. Moved to Maintenance Technician position
in three months.
UNITED STATES NAVY, Jacksonville, FL
1989 - 1993
Avionic and Weapons Technician
Flight Deck Troubleshooter for the FA-18 Hornet Fighter/Attack aircraft for
the U.S. Navy. Troubleshot 28 avionic electrical and weapon systems
including radar, radio, TACAN, IFF, all U.S. Naval weapons, and other
related systems.
. Received six letters of commendation for individual
performance during squadron evaluation.
EDUCATION / PROFESSIONAL DEVELOPMENT
Senior Management Major, Georgia Southern University, three years of
studies completed,
Dean's List-three quarters, 1997-2000
Better Process Control School, University of Georgia, one week, 2000
Nuclear Weapons Release and Control School, one week, U.S. Navy, 1992
Avionics and Weapons Training, six weeks, 1991
Avionics Training, U.S. Navy, three months, 1990
Avionics Technician Training, U.S. Navy, ten months, 1989
TECHNICAL SKILLS
Electrical: 480 VAC, 120 VAC, 24 VDC, High Voltage Systems, AC & DC
Drives, Series Circuits, Parallel Circuits, Electrical
Power Theory, Allen Bradley, PLC Troubleshooting, DC
circuits, AC circuits
Environments: Windows
Software: Excel, Word, Power Point, Access and Project
Contact this candidate