Customer Service Front Desk

C HARLOTTE WICKERSHAM

**** ***** **** *****, ** *2081 • g *********@*********.*** • 760-***-****

OBJECTIVE: Seeking a position as a hotel front desk clerk or related position.

SU M MARY

C ustomer service oriented, enthusiastic and friendly capable of

p roblem solving and resolving conflicts positively

R ecognized as a focused, practical thinker who is results oriented

Well developed interpersonal skills, With extensive experience

w ork ing w ith diversity of clients, co workers and management.

P roven ability to meet deadlines and function well in high stress

situations

P roficient in use of M ic rosoft Word

Accomplished in sales, customer relations and promotions

D etail and goal oriented

S trong clerical skills including filing, recordkeeping and strong

t elephone etiquette

ED UCAT ION

M i ra Costa College, Oceanside, CA

Certificate of P roficiency in Hotel F ront Office Operations, 2010

• Computerized front desk procedures and registration

• R eservations

• E vent Planning/Catering

• H otel customer service

• M aintenance and housekeeping procedures

• Concierge practices and knowledge of area activities

• F ront office management

• R egistration and processing payments

P ROFESSIONAL EXPER I E NCE

United States Post Office, Vista, CA 1980 to 2009

P erformed customer service and passport verification and

p rocessing

D elivered mail along specified routes meeting deadlines

Weighed lette rs and parcels; computed mailing costs up sell based

o n type, weight, and destination

Sold and collected payment for stamps and other postal products;

cashiering

P rovided assistance to the public including forms completion and

i nformation

Sort incoming and outgoing mail, according to type and

d estination, by hand or Delivered mail along specified routes

m eeting deadlines

B y operating electronic mail-sorting and scanning devices

North Coast Chu rch, Vista, CA. 2000 – P resent

Event Coordinator – Volunteer Coordinate and host events including

fundraisers, DJ’s dances, weddings and parties start to finish.

Contact this candidate