Project Customer Service

PAUL J. DOYLE

** ******** ***.

Londonderry, NH *3053

617-***-**** (Mobile)

603-***-**** (Evening)

********@*******.***

OBJECTIVE

A challenging position in the

telecommunications field where related education

and 13+ years experience will be utilized.

SUMMARY OF QUALIFICATIONS

Telecommunications Professional with 12+ years of excellence in the

telecommunications industry. In-depth experience in performing asset

recovery, with a consistent record of seizing cost savings, improving

profit margin, and project management. Proven ability to perform well

under pressure with excellent leadership, communication and problem-solving

skills. Results oriented Individual with an exemplary record of success in

customer service, class 5 switch and network operations, maintenance and

repair.

PROFESSIONAL EXPERIENCE

AT&T, Londonderry, NH

Mgr Eng Implementation - Special Projects

2002-2010

Local Asset Recovery Team : Led the team in research and recovery of

software, hardware and to reduce LEC access charges associated with 130+

5ESS and DMS-500 switches across the AT&T local network.

. Coordinated the recovery of Switching and Network equipment.

. Initiated 2,000+ Switch and Network port recoveries. (2007-2010).

. Achieved $7.5 million in savings of Capitol expense on new equipment

installations (2007-2010).

. Reduced yearly recurring TYPE2 LEC access charges by $1.87 million

(2007-2010).

. Performed relocation of customer services to help in reduction of LEC

access charges.

. Provided verification of translations on class 5 switch decommissions.

AT&T Local Network Services, Boston, MA

Central Office Switch Technician

1997-2002

Executed the corrective, preventative and routine maintenance of Class 5

switches. Switching equipment in area of operation included but not

limited to four Lucent 5ESS and one Nortel DMS-500. Implemented and

maintained Centrex, ISDN line and trunk translations for Fidelity

Investments.

. Implemented switch translations, circuit testing and turn-up.

. Administered MACD for Fidelity Investments-Boston.

. Monitored NOC - Equipment alarms, troubleshooting / ticket resolution.

. Executed routing translations verification and correction.

. Performed operational and preventive maintenance requirements,

including line and trunk maintenance on Class 5 switches.

. Maintained trunk / traffic / switch capacity.

. Administered MACD for Fidelity Investments-Boston.

. Provided verification of circuit mapping / engineering.

. Provisioned Analog voice and ISDN features.

. Installed switches, cables, signaling systems.

M.S. Walker, Somerville, MA

Inventory Control /

Order Fullment

1994-1996

Maintained inventory and facilitated order fulfillment.

Moulton Electrical Services, Malden, MA

Apprentice Electrician

1988-1993

Performed installation and maintenance of

residential and industrial electrical wiring, telephone wiring and the

installation of

numerous automated teller machines.

PAUL J. DOYLE, Page 2

EDUCATION

AT&T ECAMPUS

2003-Present

Training provided by AT&T:

. Cisco 15454 ONS MSPP Overview

. SIX SIGMA - GBCERT

. Overview SONET, DCS, WDM-DW

. AdTran TA 3000 - AM

. Introduction to Fiber Optics - AM

. SONET Overview - Module 3 - AM

. DCS/DACS Overview for the TTC - Mod 4-AM

. Proj0463 - Project Quality Control

. Proj0462 - Project Quality Assurance

. Proj0461 - Project Quality Planning

. Proj0453 - Project Cost Control

. Proj0452 - Project Cost Estimating and Budgeting

. Proj0451 - Project Resource Planning

. Proj0443 - Project Schedule Development

. Proj0442 - Project Activity Duration Estimation

. Proj0441 - Project Activity Planning

. Proj0433 - Project Scope Verification and Change Control

. Proj0432 - Project Scope Definition

. Proj0431 - Project Initiation and Planning

. Proj0423 - Project Integrated Change Control

. Proj0422 - Project Plan Execution

. Proj0421 - Project Plan Development

. ABO-AD32071-1 - Access 2000 Level 1

. ABO-TF0220-1 - VOIP Overview

. EE0105 - Traffic Concepts and Switching Systems

. ONO850 - Introduction to DMS Hardware

. 3422ZEN - Create DMS SuperNode Lines and Trunk Translations.

Telcordia Technologies, Inc., Chicago, IL

1997-2002

The following courses included instruction of system architecture,

management, and troubleshooting. Basic translations, trunk and line

testing and turn up.

. 5ESS-2000 Switch - Fundamentals

. 5ESS-2000 Switch - Office Dependent Database Maintenance

. 5ESS-2000 Switch - Integrated Service Digital Network Translations-

Lines

. 5ESS-2000 Switch - Surveillance

. Local Number Portability - Operations and Routine Maintenance

. 5ESS-2000 Switch - Operations and Routine Maintenance

. 5ESS-Switch - Switching Module 2000

. 5ESS-Switch - Trunk Translations and Testing

. DMS 100 Family Translations - Basic Routing and Charging

Northeast Institute of Industrial Technology

1986-1987

1-year electrical apprenticeship: Including the following classes:

electrical

Theory, mathematics, circuit engineering and hands-on lab work.

AWARDS

Earned personal recognition award:

. AT&T Network Operations PARAGON Award ~ 2003

SKILLS

Proficient in Microsoft Word, Excel and PowerPoint.

Alcatel-Lucent 8950 VAM-CONNECTVU

Six-Sigma Green Belt certified.

REFERENCES: Furnished upon request.

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