Project Manager Sales

Terry Moran, Jr.

* ***** **** ********, ** ***** 617-***-****

************@*****.***

Professional Qualifications

Technical

. LANWAN design & implementation - Windows PC & Server

Administration, MAC & MS Windows, Smartphone/iphone administration

. Virtualization - VMware, LogMeIN, Goto Meeting

. Networking - Wireless communications, end to end process,

troubleshooting, EMR

. Technical system audits, gap analysis, VIP Support Mgr,

technical training

. Social Networking, web 2.0, cloud computing, Managed Services,

audio/video editing

Managerial/Marketing

. Technical Account management, professional services and Product

Sales/Marketing

. Pre-Sales, presentations, business development, marketing

. Business Systems Analysis, customer advocate, solutions

architect

. Project management, also managed a staff of 5 technicians

Financial

. worked within client budgets from $1,000 to $1M

. consistently saved clients 20% on their IT operating costs with

managed services solutions

Experience

Information Technology Consultant Sept 2009 - Present

Providing technical consulting to various venues, events, fundraisers and

production companies. Utilizing knowledge in MS Windows, MAC, VMware,

LogMeIn, web video, Goto Meeting, Audio, iphone, ipad, Video/Visual

projection, SMS, displays, graphics, & wireless.

Support Services Manager, Harness Technology Framingham, MA 3/09-

7/09

Working with potential clients to offer pre-sales presentations, system

audits, creation of proposals, and handling post-sale Account Management.

Harness Technology is a Managed Service contract firm, which offers

7/24/365 system monitoring, upgrades, web design, and project consulting.

My responsibilities included LAN/WAN design, working with the technical

support group, ensuring that the technical ticket lifecycle and service

requests/commitments are fulfilled via Connectwise, support escalations,

and client quarterly visits. Harness' clients include engineering firms,

law firms, financial advisors & construction companies. This was a

contractual position.

Support Account Manager, Covisia Solutions Waltham, MA 2/08-

1/09

Provided technical expertise to clients. Covisia specialized in Managed

Service contracts, 24/7 system monitoring, upgrades, security and special

projects. I handled the technology-based needs of our clients, and managed

the technology interim for clients while they were transitioning to our

Managed Services monitoring program. Provide technical infrastructure

assessments, performing gap analysis, and made recommendations. Installed

and trained on various software platforms. Responsibilities also included

working with the project managers, PMO, technical support group, ensuring

that the technical ticket lifecycle and service requests/commitments are

fulfilled via Sales Logix (SLX) CRM, support escalations, presentations for

the sales team and servicing our VIP clients. Covisia clients include some

of Boston's largest hospitals, newspapers, engineering firms, law firms &

construction companies. I worked with a client of ours, Mount Auburn

Hospital (MACIPA) to deploy an EMR patient database software package called

eClinical Works (ECW). I was responsible for assessing the client site,

developing a gap analysis, writing up my recommendations, and then working

with sales to order the hw/sw/networking products they needed to

successfully run the software. I then spearheaded the team to implement

the install and training project to completion. I trained the staff on the

software and communicated with the data center for any additional support.

*Utilized: Microsoft Server 2003/2008, MAC, MS Office, Visio, Exchange,

Active Directory, SBS, mySQL, Cisco routers and firewalls, LAN / WAN design

and implementation, Virtualization, ERP, storage, Network security

principals and network management, smart phone/iphone, ADP Payroll,

Autocad, HIPAA, ERM, EMR, EHR, eClinicalWorks (eCW) & Deltek Vision, ERP,

SQL, Saas.

Contractual Consulting Projects 1/2006-2/2008

Providing technology consulting to companies using expertise in windows and

MAC, software, hardware, networking, wireless communications, a/v

production and connectivity. A sample of firms included the entertainment

business (The Lyons Group & various production companies) & SOX compliance

(CIMCON Software, Inc.)

Project Manager, Black Diamond Solutions Lowell, MA 2/2002-9/2006

Worked with 40+ clients in the Boston area providing service in the retail,

real estate, consulting, mortgage, manufacturing and construction business.

Projects include web design, technology training, migration,

infrastructure security, virus/spamware removal and LAN/WAN changes and

setups on both windows and MAC. Provided a series of presentations with

police departments across the state, educating parents on the dangers of

the web and how to protect their children with technology.

Pre-Sales System Engineer, Zixit Corporation Dallas, TX

4/2001 - 1/2002

As a Senior System Engineer for this publicly held internet security

company, my responsibility was to provide technical presentations and

educate the potential clients as to our products and their position in the

marketplace. In addition, I surveyed the client's networks, and determined

which of our products will work optimally within their current and planned

infrastructure. My coverage area was the Northeast, with many financial,

law and medical clients in the Boston and New York City areas. I was a

technical resource at national trade shows NetWorld InterOp (Atlanta), PC

Expo (NYC), Security Expo (Washington). Products included PKI and secure

email solutions.

Project Manager, URS Info Systems Wilmington, MA 12/1999 - 2/2001

In my dual role as PSSE/Project Manager, I accompanied the account managers

to client sites, performed an initial infrastructure site survey, explained

initial findings in a white board meeting, and authored a scope and

constraints document outlining my findings and recommendations. Business

practices of clients were analyzed very carefully, and recommendations in

my network design were made accordingly. I was a hands on manager of the

implementation of the upgrades, installs, conversions and new equipment at

client sites. Managed and scheduled a staff of 5 with over 100 local New

England clients.

Pre-Sales System Engineer, Viasoft, Inc. Phoenix, AZ 10/1998

- 12/1999

Responsible to complete Y2K project lifecycle, including initial

presentation of product, installs on client enterprise systems, daily

support and coordination of progress reports, graphs, documentation and

guidance towards ongoing Y2K compliance. This included working with

operations and system support teams to ensure that system changes were

tested appropriately, ensuring that test environments were maintained, and

documenting the validation process, procedures and accomplishments. Test

user files, and bios and application (cots & custom) validation. Extensive

experience with data analysis, and determine business critical files to

remediate for clients. Liaison to Y2K manager and provided client system

updates back to corporate. Further responsibilities included user and

channel technical training on our products, which included both server room

and classroom settings. Helped debug beta SW, and suggest user enhancements

for new releases/products. With a total of six SE's our division did $18

Million in sales within the 18 month window.

*Experience with the following client systems: Canadian Bell, Hartford

Insurance, Fidelity Investments, University of Massachusetts, The Federal

Reserve Bank of Boston, Andrews AFB/WV, Langley AFB/VA & the Caesar's

Palace Casinos in Atlantic City and Las Vegas.

Technical Contractor 1993- 1998

Various Technical Contracts for companies such as Mercury Computer Systems,

Liberty Mutual, Massachusetts Corporation of Educational

Telecommunications, The Lowell Brewery, Tad Technical and Renaissance

Worldwide. All involved working with client Network Systems in different

capacities.

Education/Training

Fitchburg State College/Rivier College

Work towards bachelors in Business Management.

New Horizons Computer Center, Nashua, NH

Microsoft Certified System Engineer (MCSE) courses, Windows NT System

Administration.

Various Technical courses& Certifications:

? PACS Fundamentals: major health care IT standards, i.e. DICOM,

HL7 and IHE 2009

? Compaq Sales College

? Numerous other technical courses by IBM, Microsoft, 3Com,

Cisco, Compaq, Etc

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