Customer Service Project Manager
Resume:
Jeff Kuhnlein
EDI Administrator
Software Development Project Manager
Programmer / Analyst
Greensboro, North Carolina 27403
336-***-**** - Mobile
Objective: Secure a challenging position in an EDI
Summary: 25+ years progression through Information Technology roles of
P/A, senior P/A, Technical Lead, and Project Management utilizing multiple
software development lifecycle methodologies in employee and consultant
roles. Project Management engagements were over software development
groups and mixed software / infrastructure engagements. These engagements
include a full internet yellow page web site and, most recently, enabling
product tracking of Consumer Packaged Goods with RFID "smart labels" to
meet retailer mandates utilizing EPC Global standards and publishing
product information to the GS1 Global Registry for data synchronization.
Experience writing Request For Proposals, the vendor selection process, MS
Project, MS Office suite, and Visio utilities to manage projects with multi
million dollar budgets. Comfortable presenting to and interfacing with all
levels within the organization.
Qualifying Experience
Thomasville Furniture Industries, Inc. / Thomasville, NC. 08/02 -
Present
06/03-Present Lead Application Architect, EDI System Administrator, and
RFID Project Lead - Provide programming and EDI Administration processes
for all aspects of EDI Partner configuration, maps, processes, and
communications for development, test, implementation, and production
support utilizing Sterling Commerce GIS in MS Windows environment. Also
provide program support for the M204 Order Entry system and all Loads and
Extract jobs to legacy systems. Provide project leadership for RFID
tagging project for our ready-to-assemble furniture division. Provide in-
depth RFID discovery, write 38 page request for proposal for vendor
outsource, evaluate vendor proposal responses; develop vendor cost
comparisons, scheduling finalists' presentations, selection participation,
and all vendor communications; develop and present RFID presentations to
all levels of management, aid in budget process for the RFID project,
schedule all levels of meetings and communicate with internal RFID Steering
Committee, lead project through production implementation to include tag
test selection and placement on product, site spectral analysis, middleware
software solution and hardware selection, LAN/WAN upgrades, design and
develop the legacy system interfaces; keep project on time and on budget,
and completed project ahead of schedule in May 2005. Currently, leading
RFID project to apply Tags on the manufacturing plant assembly lines.
08/02-06/03 Rando Consulting - Senior P/A consultant at TFI supporting
legacy systems.
Qwest Communications, Inc. / Englewood, Co. 08/97 - 03/02
03/01 - 03/02 Project Manager for the IT Internet Group team supporting
all maintenance, enhancements, new product and database processing for the
Internet Yellow Page web site. Supervise 18 plus vendor staff with budgets
totaling 4.5 million dollars. Provide full project management lifecycle
and yearly team budget estimates. Met all project deliverable on time and
with in budget constraints.
01/00 - 03/01 US West Dex / Englewood, Co. (Qwest buys US West in July
2000)
Provide Project Management for 3 groups of software developers to include
M204, Oracle, and an intranet web site development staff with
responsibility for budget, schedule, and delivery of products on time and
within budget. Utilize ABT workbench and MS Project scheduling tools.
Ported Sybase data to M204 DBMS, provide this data via intranet browser
pages, to Customer Services Macintosh workstations for client calls dealing
with internet yellow pages advertising.
05/98 - 12/00 US West Dex / Englewood, Co. - Technical Lead - Y2K
conversions.
08/97 - 05/98 AIC / Denver, Co. Senior P/A technical lead consultant
for Y2K conversions at US West Dex.
Nielsen Media Research / Dunedin, Fl. 08/96 -
08/97
Senior Programmer/Analyst - Y2K Conversion and create corporate Y2K
standards.
US West Dex / Aurora, Co. 06/92 - 07/96
1995/96 - Technical Lead of all Customer Service projects, produced an
integrated system to provide a gateway between the Customer Service Reps.
Macintosh PC and the telephone system to allow data to be automatically
retrieved and displayed based on Caller ID; Provided desktop integration
for all existing applications used by the group; Maintained six major
applications which were deployed in 1994; Supported 200+ Customer Service
users in 14 states; and provide new reports from the M204 Claims database
upon request.
1993/94 - Technical Lead of new Claim system and Macintosh based GUI to
communicate through the IBM mainframe MVS SuperSession application into an
MSAS Financial application running under CICS allowing the sharing of
redundant data.
06/92 - 08/93 AGS, Inc. / Denver, Co. - Consultant, redesign and
develop the Cost Accounting System and the Customer Service Claims system
The Registry, Inc. / Durham, NC. 09/91 - 06/92
Consultant at Thomasville Furniture Industries design and develop
applications assigned.
Software Synergy, Inc. / Indianapolis, In. 07/90 -
07/91
Senior P/A Consultant at Lincoln National Corporation (Ft. Wayne, In.) -
perform full SDLC of one half of the Marketing & Sales managed health care
insurance application.
Martin Marietta- Data Systems / Englewood, Co. 10/87 - 07/90
Principal Computer Systems Designer - develop application software
utilizing PL/1, CICS, COBOL, M204 IFAM, M204 HLI, M204 User Language, M204
Command Reference Language, M204 Image Processing, Batch TMP, and
interfaces to SVC-99. Redesign and implement an application responsible
for Job Scheduling of all resources (equipment and personnel) at any given
level within the organization.
03/86 - 10/87 Synectics Technology Corporation / Aurora, Co.
Senior P/A Consultant at Martin Marietta - collect, define, and review
requirements with the government agency customer. Prototype, develop,
tested, document, and maintain application program software.
General Electric Company / Reston, Va. 05/85 - 02/86
Programmer/Analyst - design and develop the Distribution software
application.
United States Air Force / Ft. Meade, Md. 11/84 - 05/85
Data Processing Technician - perform PL/1 program maintenance and develop
M204 programs.
06/80 - 11/84 United States Air Force / Augsburg, Germany
E-5 SSgt - Czech / Slovak Linguist and unit trainer.
Education: Associates of Applied Sciences in Data Processing (1984) City
Colleges of Chicago - European Division
Other Education: (250 semester hours of college accumulated)
RFID Academy - Manhattan Associates course (2004)
Columbia College (1988 - 1990) - pursuit of BS in CIS
National Cryptologic School / National Security Agency (1985) - Computer
programming courses
University of Maryland - European Division (1982) - Math, Accounting, and
German
Defense Language Institute/Foreign Language Center (1981) - Czech / Slovak
Language
Washtenaw Community College (1980) - Accounting and Business courses
Central Michigan University (1977-1979) - Accounting and Business courses
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