Customer Service Manager

Elena Usenko

+905********* ********@****.**

Objective _______________________________________________________________________________

CUSTOMER SERVICE REPRESENTATIVE

Profile _________________________________________________________________________________

I am a very motivated, responsible, energetic and diligent person with strong organizational skills. As a result of my

communicative nature, I am a good team player. I am flexible and versatile, able to maintain a sense of humor under

pressure, poised and competent with demonstrated ability to easily transcend cultural differences.

Skills Summary _________________________________________________________________________

1. Small Project Management 5. Computer Savvy 9. Front Office Operations

2. Report Preparation 6. Customer Service 10. Professional Perfomance

3. Written Correspondence 7. Scheduling

4. General Office Skills 8. Time Management

Professional Experience __________________________________________________________________

SLAVONIC CULTURAL CENTER. – Moscow, RUSSIA

Cultural Activities Planner, 2007 to 2009

1. Developed, planned, marketed and executed events, meetings, organization of concerts, workshops,

conferences and presentations for Russian Authors. Other duties include ensuring that setup of chairs,

tables, stages, decorations and other equipment is in accordance with lease requirements and with safety

codes, taking inventory of items, such as souvenir programs, records, and posters, collecting appropriate

fees and writing event reports noting attendance, times, and significant problems.

MINISTRY OF CULTURE – Moscow, RUSSIA

Event Planner Assistant, 2005 to 2007

2. Responsible for different aspects of event management such as group coordination, artists accommodation

and Directed key human resource activities. Ensur that all customers’ expectations are met. Functioned as

an integral part of the team and assisted where needed. Prepared and presented event concepts and

innovations proactively to senior management as appropriate. Organized and attended meetings and ensured

the manager is well prepared. Regularly stood in for the manager, making decisions and delegating work to

others in his absence.

ANNA SHIROCHENKO – Moscow, RUSSIA

Russian Singer’s Assistant, 2005 to 2007

3. Executed event design, concepts and innovations with light supervision. Performed other duties such as

processing of invoices, creating invitations, name tags, place cards, menu cards and seating. Undertook ad

hoc assignments and projects thereby assisting Director in effective time management. Acted as the

manager's first point of contact with people from inside and outside the organization. Screened telephone

calls, inquiries and requests, and handled them when appropriate. Produced documents, briefing papers,

reports and presentations, carried out background research and presented findings into subjects the

manager is dealing with.

BJ SERVICES – MOSCOW, RUSSIA

Guide and Translator, 2005 to 2009

Elena Usenko

Met staff members (Expats/Commuters) at the airport, helped with accommodation, arranged personal

excursions around Moscow and Moscow area, provided with relevant information about the surroundings,

performed guide’s and translator’s duties on different cultural activities, helped as a translator in cases of

emergency (doctor’s appointment, urgent hospitalization).

REINFO – Sochi, RUSSIA

Translator and Tourist Guide, 2003 to 2005

4. Led tour groups, helped with accommodation, arranged excursion programs for children and adults.

Worked closely with hotels and other vendors to ensure that all client requirements are fulfilled. Negotiated

travel deals with airlines and hotels. Confirmed customer travel and accommodation reservations. Provided

information to clients on the available tour packages. Made accommodation and transport reservations for

the corporate clients. Served as the company’s tour guide and translator. Established, coordinated and

conducted private city tours, planned and prepared travel itineraries. Preparation of sales and performance

reports. Represented the company on the International Trade Fair for Travel & Tourism (ITM Moscow ),

provided information to clients on the available tour packages, helped the manager develop tours, handled

customer queries, made the required provisions for clients.

Education ______________________________________________________________________________

Moscow Institute of Foreign Languages (MIFL)

• teacher of English and Spanish languages

• translators with specialization in Philology (2010)

567 Rose Lane Colorado Springs, CO 81207 960-***-**** *******@*******.***

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