Customer Service Sales
Resume:
SHALINI MANZANARES *** ALLANA CT, STONE MOUNTAIN
GA 30087
*******@*****.***
OBJECTIVE
Relevant position in a challenging environment where my diverse skills
both professional and personal, can be utilized efficiently for SKILLS
personal and organizational growth
Recognized
for excellent
EDUCATION customer
contact and
Information Systems, Master of Science October 2008- Present professional
Strayer University, Lithonia, Georgia courtesy
Telecommunication Engineering Technology, Bachelor of Science May 2004 Public
Speaking
Southern Polytechnic State University, Marietta, Georgia
Great
motivator and
EXPERIENCE team player
Excellent
presentation
Customer Service Representative May 2009- June 2010 and
Baco Exterminating Services LLC, Norcross,Georgia documentation
skills
- Responsible for delegating pest control jobs between technicians and
posting daily work schedules Results
to ensure maximum sales using Pest Pac Software oriented,
- Report daily attendance to human resource personnel proactive and
- Prepare and submit weekly commission sheets and sales reports possess a
- Answering high volume phone lines, manage multiple customer issues, high level of
and provide quick initiative
responses in a professional and courteous manner
- Outbound and inbound pest control sales calls to increase customer Very quick
base learner
- Quality control calls to ensure customers received quality service so
as to minimize complaints Computer
- Service / Data order entry Literacy: MS
- Customer Invoicing/billing Office Suite
- Handling cash, check and credit card payments (Windows
- Preparing marketing materials (i.e. pest control door hangers & Vista/XP,Exce
fliers) - Filing, l, Word,
faxing, and/or photocopying information accordingly PowerPoint,
Outlook
After School Math Tutor October 2009- Express)
May 2010
Graham Consulting Group, Conyers,Georgia
Office
- Providing in-home tutorial sessions in mathematics ranging from 1st Equipment:
grade to high school levels. - Maintaining professionalism with Fax machines,
children and concerned parents during sessions Photocopier,
- Preparing end of month reports on each child and submitting in a scanner
timely manner - Managing time wisely in
order to maximize tutorial sessions in different counties
Network Multimedia Technician July 1999 - November 2008
AT&T/Bellsouth, Atlanta, Georgia
- Manage multiple customer issues/projects simultaneously, and provide
quick responses to meet
aggressive deadlines in 24x7 call center environment
- Train new employees on procedures and software
- Provide remote technical support for field and central office
technicians during installation and
repair of ADSL services
- Lead meetings and acted as supervisor in absence of management
- Perform maintenance, provisioning, and infrastructure support for
ADSL
platforms over fiber and copper technologies for Internet Service
Providers
- Support technical trials and deployment of new and enhanced services,
by working closely with
broadband/telecommunications engineers and technicians
- Recreate and simulate customer issues in the lab, and develop
solutions for problems, verify new
system software and hardware, and test/verify 3rd party equipment for
use with network
products
- Interface with vendors in all levels of management within
internal/external support groups.
- Troubleshoot Redback routers, Shasta switches, and Cisco routers
utilizing various routing
protocols along with TCP/IP transport protocols
- Surveillance of network elements and nodes, and resolution of all
network outages
- Experience using Network Monitor System(NMS), Tellabs 1191 Broadband
Element Management
System, Java Broadband Operating System (JBBOS), Cienna Systems Catena
view, ALCATEL
Monitoring System
ELECTRONIC SKILLS
Ability to read and interpret broadband & electronic schematics
Experience designing, wiring and programming a single board computer
(SBC)
Experience designing Electronic & Digital circuits using AutoCAD &
Pspice software
Assembly Language programming skills
Skilled in the use of Spectrum Analyzers, Frequency Counters,
Oscilloscopes and Multi-meters, & a soldering iron
REFERENCES : Available upon request
Contact this candidate