Customer Service Representative
Resume:
MICHAEL J. PORUCZNIK
Evergreen Park, Il 60805
*******@*******.***
EMPLOYMENT HISTORY
Merrill Communications, LLC, Chicago, IL
Senior Account Service Representative August 1998 - June 2010
Specialized in Mutual Funds Printing.
Organized data files to send to composition for typesetting.
Coordinated printing and delivery instructions.
Prepared data files for shareholder mailings.
Prepared documents for Securities and Exchange Edgar filings.
Partnered closely with Marketing, Accounting and Legal Groups to meet
required delivery schedules.
Tracked deliveries of books to assure deliveries were on time.
Analyzed projects after completion to offer clients way of reducing costs.
Team lead for a time period of three years.
Bowne of Chicago, Chicago, IL
Customer Service Representative June 1987 - August 1998
Worked on both Financial and Mutual Funds Printing.
Responsibilities were much the same as at Merrill Communications, but were
more involved in financial documents such as Initial Public Offerings,
Amendments to Registration Statements, Offers to Purchase and Official
Statements, along with Mutual Funds.
Worked in house with large legal teams on IPO's and Amendments.
Coordinated use of outside print and mail vendors as needed.
Ordered printing supplies.
Composing Room Assistant (Typographical Union) December 1971 - June 1987
Proof Press Operator, Assistant to Typesetters, Compositors and
Proofreaders.
Ran some small offset printing presses and digital printers.
Occasional Bindery work.
Seminars
Six Sigma Training
Treating Your Customers Like Gold
Various Customer Service related classes.
EDUCATION
St. Joseph/Kelly High Schools - Graduated in 1971.
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