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Customer Service Manager

Location:
Weatherford, TX, 76088
Posted:
November 23, 2010

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Resume:

Richard J. Lefebvre

*** ***** **** - ***********, ** 76088 - 817/757-9537 - abh3b7@r.postjobfree.com

EHS Coordinator

Over fifteen years progressive experience in Environmental, Health and Safety and Insurance

Loss Control working with ENR Top 100 companies on premier projects domestic and

international.

In depth knowledge of EHS policies, best practices, procedures and laws with a broad

understanding of those principles as applied to business.

Interpretation of governmental regulations and delivery of guidance to multiple operations.

Communication, training skills and interpersonal competence to achieve desired results with the

ability to develop creative solutions to EHS issues.

Recognition of opportunities to develop effective and efficient solutions with the experience to

focus on results while managing multiple individuals and disciplines.

Industries: Petrochemical, Refinery, Oilfield, Pipeline, Power and Cogeneration, Nuclear,

Fossil, Paper & pulp, Pipe fabrication, Manufacturing and Film production

Projects: Union and Open shop, Department of Energy, Department of Defense, Sports

stadiums, Hospitals, Condominiums, Casinos and Hotels

Education

•BS, Business Administration, California Coast University, Santa Ana, CA

•OSHA 500 Training Course, Northern Illinois University, Hillside, IL

•Certification ISO 14000 Implementation, University of Houston, Clear Lake, TX

•Certifications in various aspects of Safety, Industrial Hygiene, Environmental, and Business

applications through company sponsored and accredited institutions

Management Responsibilities

Maintain contact with client to monitor satisfaction and address concerns. Direct duties of field

personnel and insure comprehension of company expectations. Coach employees to develop full

potential and provide recognition for achievements. Conduct performance evaluation and ISO

reviews. Improve customer and employee service and retention. Stay abreast of current industry

knowledge and disseminate information to colleagues. Timely response and effective control

and resolution in crisis management. Budget priority.

Employment History (Lefebvre)

Consultant, Project Safety Management (November 2008-December 2009)

Explore opportunity to partner with an existing safety/loss control recruiting and services

company. Identify potential clients, perform risk analysis of their operations and determine

appropriate personnel qualifications. Develop marketing strategies and make presentations on

methods to control hazards to prevent or reduce losses.

Senior Risk Engineering Consultant, Zurich Services Corp. (July 2001-October 2008)

Provide consultative loss control services to insured’s with the largest premiums. Clients

included Walsh Group, AMEC, Pepper and Hensel Phelps. Manage the Construction Vendor

Services nationally for three years. Responsible for training, guidance, quality and timeliness of

the customer service and associated reports for nine companies with a total of forty five

employees. Responded to catastrophic events at the World Trade Center in 2001 and Hurricane

Katrina in 2005.

Accomplishments: Received highest honors for recognition of achievements and contributions

in customer service, company operations and client satisfaction

Division Safety Manager, Turner Industries (July 1997-April 2001)

Manage nine projects and two fabrication shops located throughout the Southeast. Implement a

tracking system for training, job performance, and workers' compensation management. Clients

included ExxonMobil, MP&L, FP&L, Entergy, Hess, Georgia Pacific, and Cytec.

Accomplishments: Associated Building Contractors 1999 Award of Honor for Safety

Excellence

Consultant, Industrial Safety Services (January 1996-July 1997)

Produce program manuals, procedures, training and documentation designed to assist companies

in meeting federal and state requirements regarding regulatory compliance. Design methods to

guide companies toward ISO 9000 and 14000 certification.

Safety Supervisor, Bechtel Corporation (March 1990-January 1996)

Accountable for all HSE functions on projects domestic and international. Client sites were

Shell Martinez Refinery in CA, Quad Cities (Exelon) in IL, Al-Tameer in Kuwait, Grand Gulf

(Entergy) in MS, Limmerick (PECO) in PA, SR Bertron and Deepwater (HL&P) in TX, and

Washington Public Power Supply System in WA.

Accomplishments: Received organization's highest award for Continuous Improvement with

the introduction of Behavioral Science Technology. Establish communications with

multinational workforce to provide an understanding of basic safety concepts and comprehension

of the Job Hazard Analysis.



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