Customer Service Manager

Vanessa Stockmann Kreyhsig

***** ******* **. ( Silver Spring, MD 20906 301-***-**** (

*************@*******.*** ( Available for Relocation

Objective

To obtain a challenging position at a growth-oriented firm, which will

allow me to both further utilize my skills and acquire new abilities.

Key Skills

Organization Expense Reduction Approachability Professionalism

Bookkeeping Detail Oriented Multitasking Problem Solving

Technology

Windows/McIntosh Outlook ImageReady QuickBooks

System

Lotus Notes Photoshop QuarkXPress Illustrator

Macromedia Studio Internet Adobe Reader Microsoft Office

(Flash, Proficiency (Word, Excel,

Dreamweaver, PowerPoint)

Fireworks)

Experience

Ameriprise Financial Services, Bethesda, MD 2006 to Present

Office Manager and Compliance Specialist, September 2006 to present

Repeatedly promoted during 12-month tenure with Ameriprise, culminating in

current responsibility for coordinating all office functions and

supervising a team of professionals. Develop efficiency-enhancing

workflow/process improvements that make it possible to accommodate

increasing responsibilities necessitated by staff reductions. Perform

accounts payable, receivable, and payroll. Oversee administrative budget,

prepare expense reports and credit card/bank reconciliations. Responsible

for new employee training and for managing the branch filing system.

Prepare and review correspondence, mail and check logs, advertising, and

annual interviews. Collect and reconcile monthly checklists and updates.

Regularly review internal procedures and practices to ensure compliance

with the regulations.

Administrative and Planning Assistant, May - August 2006

Provided support for advisors including scheduling client meetings,

travels, and effectively managed all essential tasks. Conducted researches

and compiled results for reviews, presentations and meetings. Prepared

reports, analyzed data, and identified solutions. Contributed to team

effort by accomplishing daily operational and administrative functions as

needed.

Receptionist and Branch Administrator, January - April 2006

Served the reception desk, greet clients, handled a busy phone system, and

ensured a consistently positive customer experience. Quickly became a

trusted assistant to the branch principal manager, executive staff and

office tenants and earned a reputation for maintaining a positive attitude

and producing high-quality work. Decreased office expenditures implementing

needed controls on supplies and standardizing ordering procedures. Ensured

operation of equipment by completing preventive maintenance requirements

and calling for repairs. Planned, organized meetings, typed all company

official documents and handled all mail.

Lakewood County Club

2001-2005

Receptionist/Hosts, May 2001 - December 2005

Served the club's reception desk, greet members, answered phone calls,

functioned as primary contact to members. Performed general everyday tasks,

scheduled meetings, made reservations. Hosted the main restaurant, greeting

and seating all members.

Pastel USA 2000-2001

Customer Service, October 2000 - April 2001

Served as the primary contact taking orders from customers. Assisted with

maintaining cleanliness and a safe work environment.

Education

A.A.S (Honors) - Montgomery College, MD 2007

Web Design, Content and Marketing

Languages

Fluent Portuguese (Primary)

Fluent English (Secondary)

Intermediate/Advanced Spanish

References

Available upon Request

Contact this candidate