Quality Data
Resume:
ANISH SHAH
Contact: 224-***-****
Email: **********@*****.***
Experience Summary :
. 10 years of IT professional services business systems, design &
development, systems integration, software development & packaged systems
application implementations.
. 7 years CRM implementations with Siebel Systems (CRM + Siebel
Analytics/OBIEE), Informatica
Applications and Siebel Financial Services 7, Siebel Call Centre
CRM Products 7, SIEBEL 7.7.2.6, Siebel Handheld 7.8, Siebel
Wireless 7.8, Siebel Remote 7.8, Siebel Call
Centre 7.5, Siebel Marketing 7.8.6, Siebel
Wireless 7.8, Siebel Service 8.0, Siebel Handheld
7.8.2.6, Siebel Call Centre 8.1, Siebel Service
8.1, OBIEE 10.x
Microsoft Visual Studio, Microsoft Visual Source
safe, CM Synergy
Business Siebel Analytics 7.8.5, OBIEE 10.x
Intelligence
ETL Informatica v6, v7
Business Areas CRM (6 + years), Securities and Financial Markets
(3 years), Insurance Banking (3 Years)
Languages C, C++, VC++, VB, HTML, VBA
Operating Systems Window 95/98/NT/XP, Unix, Sun Solaris 8/9,
Windows 2000/2003 server
Testing Tools Test Director, HP Quality Centre
Data Bases Microsoft SQL Server 7.0/2000, SYBASE, Oracle
8i/9i/10g,
PROFESSIONAL PROFILE
. 10 years of IT experience and 6+ years of technical implementation and
Administration of various Siebel Enterprise Applications like Siebel
Financial Services, Siebel Marketing, Siebel Analytics, and Siebel
Call Centre, Siebel Service
. Strong Siebel administration and Siebel upgrade experience. (Siebel
7.0 to Siebel 7.7.2, Siebel 7.7.2 to Siebel 7.8, Siebel 7.8 to
Siebel 8.0)
. Strong Siebel administration and Siebel upgrade experience. (Siebel
7.5 to Siebel 7.7.2, Siebel 7.7.2 to Siebel 7.8, Siebel 7.8 to
Siebel 8.x)
. Extensive Administration experience in Siebel Sales, Call center,
Siebel Financial Services, Siebel Handheld, Siebel Wireless, Siebel
Server Outlook Sync, Siebel Marketing, Siebel Service and Analytics
and OBIEE
. Good knowledge of Answers, Interactive Dashboards and BI Publisher
. Involved in full life cycle implementations right from the System
Proposal stage to the implementation stage including software and
hardware layouts and designing architecture.
. Experience in developing detailed technical design documents,
documentation
. Extensive knowledge about Siebel data model and its structure
. Extensive knowledge about Siebel Web Server optimization, Siebel
Server performance tuning.
. Performance and Fine-tuning experience of Siebel Application in
Solaris and Windows environment
. Extensive experience in using the Technologies associated with
transfer and replication of data like EIM and EAI.
. Extensive experience in Siebel release and migration planning.
. Strong knowledge about Siebel Server administration tasks like
Generating new databases and add/remove mobile clients, imprep, exprep
and ddl synch process
. Sound knowledge of Unix and Windows Server operating system
. Siebel Analytics and OBIEE repository migration
. Siebel Analytics installation and configuration
. Informatica Administration using Informatica Power Centre 7.1.2
. Strong background of Unix Shell scripting
. Sound Experience of Siebel environment on Unix and Windows environment
. Excellent communication and analytical skills with capability to work
with cross-functional teams, self-motivated and quick learner
. Extensive client and third-party communication and negotiation
. Well versed with Requirements Gathering, Gap Analysis, Estimation,
Design and Development, Integration & Testing.
. Experience with implementing Siebel Data Quality Administration
. Experience with various authentication mechanism like LDAP / ADSI and
DB authentication
. Strengths includes Excellent interpersonal and communication skills
and the ability to provide solutions from a functional and technical
perspective, meet deadlines, quickly build client rapport, mentor
staff, and be a team player
Motorola Inc, Schaumburg, IL, USA
Feb 2008 - Till Date
Sr Siebel / Analytics /OBIEE Administrator
Responsibilities
. Migrating Non Repository Seed data items using Application Deployment
Manager(ADM)
. Migration of changes to application components to the Development, Test,
Training and Production environments.
. Repository migration (Dev2Prod) from Development to QA, Pre Prod,
Production and DR Environments.
. Work with Development team, supporting with application admin tasks.
. Helping developers to setup work environment, user setup, Siebel client
setup, DB extract etc
. Maintained Perl and Shell scripts for monitoring of the servers involved
. Developing new Perl and shell scripts based on the requirements.
. Responsible for daily troubleshooting and fixing real time problems
. Represented Siebel team for various Change Requests and Conference Calls.
. LDAP and SSO Configuration, OBIEE Web Services, OBIEE Integration with
Siebel OLTP
. Global (Multilingual) Deployment
. Good experience in creating the and enhancing the
. Use of Unix Shell scripting
. Handled the Responsibility for Planning as well as Successful Completion
of Release Activities
. Worked with Siebel Support while resolving various Siebel issues and
workarounds for Product Defects.
. Understanding and managing over various interfaces.
. Responsible for development and maintaining a global Siebel CRM system.
. Installing Siebel Gateway, Application, Web Server, Analytics and Report
Servers on Windows and SOLARIS platforms.
. Extensive experience in Siebel release and migration planning.
. Design Architecture for upcoming projects.
. Playing important roles in upgrades and new implementations of Siebel.
. Performance and Fine-tuning of Siebel Application in Solaris and Windows
environment by setting up the parameters at OS/DB/Siebel Application
level
. Guiding the development team in areas related to Siebel Architecture.
. Point of contact between the development team and the other technical
teams.
. Actively Interacting with different groups of Infrastructure (Network,
Security, and Data Center etc) to have the Siebel environment co-exist
with other application environments.
. Installing Siebel Clients and Siebel Tools.
. Co-ordinate with Business team and application team during User
Acceptance Test and System test activities.
. Managing all Siebel environments like Development, Conversion,
Integration, QA, DM, Staging and Production.
. Managing migration effort between different environments.
. Responsible for Siebel Production readiness review.
. Working with Siebel Expert Services and Database Administrators to tune
the application for performance.
. Managing Iplanet and IIS Web Server.
. Installing the Cisco Load balancer for Web Server load balancing
. LDAP/ LDAP SSL Implementation
. Used Siebel native load balancing for load balancing @ Siebel Object
Manager level
. Working with Integration Team during Data Loads to improve the
performance of data loads.
. Interface directly with users to provide quick resolution to critical
support issues.
. Work with various Infrastructure teams (DBA, Network Admin, O/S
Administrators)
. Vast experience in Onsite-Offshore working environment
. Review and approve various Technical support documents as well as
participate actively in various Change control activities in Siebel
environments
. Worked as a Quality Analyst in a lead role in addition to Technical Lead
and have good experience in software systems testing, leveraging HP
Mercury tools (Quality Center Suite, QTP and LoadRunner), Siebel testing
methods and concepts
. Worked in full life cycle in various stages of the project including:
functional, system integration, customer acceptance, testing validation,
and defect tracking
. Look for various bug-fix opportunity to enhance the application
functionality
. Hands on experience on administration of LAN / WAN architecture on
Windows NT/2000/2003 and Solaris O/S
. Exp with EIM configuration within the Siebel Application
. Siebel Analytics and OBIEE repository migration
. Siebel Analytics installation and configuration
. Informatica Administration using Informatica Power Centre 7.1.2
. Worked on the upgrade of Siebel CRM platform to 8.0 along with upgrade of
Siebel Analytics platform from 7.8.x to OBIEE 10.x
. In depth knowledge of OBIEE Architecture
. Extensive use of the OBIEE DAC (Datawarehouse Administration Console) to
configure, monitor and schedule INFORMATICA mappings/workflows for the
Oracle Business Analytics warehouse load
. OBIEE Web Groups Configuration, Role based visibility configuration
. Business Intelligence : Siebel Analytics/OBIEE with extensive use and
understanding of the SIEBEL Data warehouse Administration Console (DAC)
. The data migration of the OLTP and the OLAP databases in adequacy with
the business/functional need
. Installation exp of Siebel Data Quality Centre (SDQ server, SDQ Universal
connector)
. Exp of configuring the SDQ parameters for data matching and data
cleansing at the enterprise and component level
. Exp with Defining the Data Quality rules for real time or batch mode
operation
. Exp with Data Quality centre configuration at BC level
. Developed key documentation outlining how-to methods, to ensure
consistency and accuracy and reduce errors when team members implemented
various Siebel Administration tasks related to migrating repositories
(dev2prod) and performing day-to-day support activities.
. Installation of various Siebel and third party solution products. During
the process preparation of documents and initiate a knowledge transfer
within the team and preparing the documentation.
. Working with Siebel COE team (it includes Siebel Architects) to define
the future strategy within the organization related to Siebel/Oracle
Products
. Production support of Siebel Call Center 7.5 application and Siebel
Marketing 7.8.2.6 and Siebel Service 8.0, Siebel Loyalty 8.1, Siebel Call
Centre 8.1, Siebel Service 8.1
. Performing support activities needed to execute business process with the
application.
Gulf Finance House, Bahrain March 2007
- Dec 2007
Sr Siebel / Analytics /OBIEE Administrator
. Fresh implementation of Siebel 7.8.x application, Siebel
Infrastructure sizing, capacity planning
. Worked on various Siebel Administration Tasks like repository migration,
maintaining development, QA and production environments.
. Gather and document business requirements for the new
enhancements/features requests.
. Meet with subject matter experts to understand the existing business
processes.
. Worked as a Quality Analyst in a lead role and have good experience in
software systems testing, leveraging HP Mercury tools (Quality Center
Suite, QTP and LoadRunner), Siebel testing methods and concepts
. ADSI Integration and SSL Implementation for Siebel application
. Implementation of Siebel Server Outlook Synchronization (SSSE) to sync
various outlook entities (Contacts, Tasks, Appointments) into Siebel and
vice a versa
. Siebel Wireless Implementation on Blackberry device
. Siebel Handheld implementation on Windows Mobile device
. Analysis of Linux o/s to prepare a draft version for migration of Siebel
Application from Windows to Linux
. Use of Unix Shell scripting
. Handled the Responsibility for Planning as well as Successful Completion
of Release Activities
. Worked with Siebel Support while resolving various Siebel issues and
workarounds for Product Defects.
. Performance and Fine-tuning of Siebel Application.
. Point of contact between the development team and the other technical
teams.
. Actively Interacting with different groups of Infrastructure (Network,
Security, and Data Center etc) to have the Siebel environment co-exist
with other application environments.
. Installing PIMSYNC, Siebel Clients and Siebel Tools.
. Co-ordinate with Business team and application team during User
Acceptance Test and System test activities.
. Managing all Siebel environments like Development, Conversion,
Integration, QA, DM, Staging and Production.
. Managing migration effort between different environments.
. Managing Siebel Management Server and Management Agent.
. Responsible for Siebel Production readiness review.
. Working with Siebel Expert Services and Database Administrators to tune
the application for performance.
. Implementing SSO Authentication with Siebel Application.
. Working with Integration Team during Data Loads to improve the
performance of data loads.
. Interface directly with users to provide quick resolution to critical
support issues.
. Work with various Infrastructure teams (DBA, Network Admin, O/S
Administrators)
. Vast experience in Onsite-Offshore working environment
. Review and approve various Technical support documents as well as
participate actively in various Change control activities in Siebel
environments
. Siebel Analytics (7.8.5) Administration
. Siebel Analytics installation and configuration
. Informatica Administration using Informatica Power Centre 7.1.2
. Exp with EIM configuration within the Siebel Application
. Worked as a Quality Analyst and have good experience in software systems
testing, leveraging HP Mercury tools (Quality Center Suite, QTP and
LoadRunner), Siebel testing methods and concepts
. Worked in full life cycle in various stages of the project including:
functional, system integration, customer acceptance, testing validation,
SQL data mining and defect tracking
ING Bank, Netherlands May
2004 till Feb 2007
Siebel / Analytics /OBIEE Administrator
Responsibilities
. Upgraded Siebel 7.0.4 to Siebel 7.7.2. Prepared database and application
for Upgrade. (two applications one was with DB as DB2 and another DB was
Oracle)
. Fine tuned the production system after upgrade.
. Created a new Organization and changed the existing Account Association
across all the Siebel objects.
. Involved in implementing basic configuration in application level,
business component level, and database level.
. Unicode Migration in Siebel Application to support multiple European
languages within the Siebel Financial service Application, Various Siebel
Environment set-up and maintenance, Maintenance Releases and Siebel
production support
. Applied Siebel performance tuning methods to a test system, which allowed
3000 + concurrent users into the system during a performance testing
phase and then implemented same changes in Production environment
. Siebel Analytics Administration
. Siebel Analytics installation and configuration
. Exp with LDAP/ LDAP SSL Implementation
. Support for Siebel 6.x application
. Use of Unix Shell Scripts
. Mentoring and Leading the team of 5 in Siebel Administration area
. Maintained Perl and Shell scripts for monitoring of the servers involved
. Developing new Perl and shell scripts based on the requirements.
. Was responsible for daily troubleshooting and fixing real time problems
. Handled the Responsibility for Planning as well as Successful Completion
of Release Activities
. Worked with Siebel Support while resolving various Siebel issues and
workarounds for Product Defects.
. Performance and Fine-tuning of Siebel Application after the upgrade
. Point of contact between the development team and the other technical
teams.
. Actively Interacting with different groups of Infrastructure (Network,
Security, and Data Center etc) to have the Siebel environment co-exist
with other application environments.
. Co-ordinate with Business team and application team during User
Acceptance Test and System test activities.
. Managing all Siebel environments like Development, Conversion,
Integration, QA, DM, Staging and Production.
. Managing migration effort between different environments.
. Responsible for Siebel Production readiness review.
. Working with Siebel Expert Services and Database Administrators to tune
the application for performance.
. Managing Iplanet and IIS Web Server.
. Siebel Analytics (7.8.5) Administration
. Siebel Analytics installation and configuration
. Informatica Administration using Informatica Power Centre 7.1.2
. Exp with EAI configuration to implement MQ series for real time or
trigger based data flow
. Actively involved in Team Building activities by taking class, Motivating
and enriching the team mates knowledge
. Work with various Infrastructure teams (DBA, Network Admin, O/S
Administrators)
. Review and approve various Technical support documents as well as
participate actively in various Change control activities in Siebel
environments
. Worked as a Quality Analyst and have good experience in software systems
testing, leveraging HP Mercury tools (Quality Center Suite, QTP and
LoadRunner), Siebel testing methods and concepts
. Worked in full life cycle in various stages of the project including:
functional, system integration, customer acceptance, testing validation,
SQL data mining and defect tracking
Lehman Brother, Tokyo, Japan Dec 2003 - April 2004
Programmer Analyst
. Involved in Requirement Analysis, Impact Analysis
. Preparation of Low-Level Design documents and Unit Test Plans for new
components and modification of existing ones.
. Enhancement and Customization of Financial Product Applications using
Visual Basic 6.0 and Visual C++, C++
. Implementing Business logic using stored procedures in SYBASE
United Services Automobile Association, San Antonio, USA Aug 2002 - Nov
2003
Programmer Analyst
. Enhancement and Customization of Insurance Business Area Applications
using Visual Basic 6.0 and Visual C++
. Involved in various projects in C, C++ and Oracle encompassing the
software development cycle.
. Responsibilities included designing, building, testing and explaining key
concepts of the application. Understanding the dynamics of the teamwork,
stages in the software development life cycle
National Securities Depository Limited, Mumbai, India Jan 2001 -
July 2002
Programmer Analyst
. Developed Components using VB 6.0 and implemented the data access layer
using ADO to communicate with SQL Server 2000.
. Designed and developed the( testing plan to ensure the integrity of data
flow across multiple clients
. Enhancement and Customization using Visual Basic 6.0 and Visual C++.
. Implementing Business logic using stored procedures in SQL Server 2000
Education : Bachelor of Mech Engg, North Maharashtra University, India
(July 2000)
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