Customer Service Technician

Freddie Hicks, III.

*** ***** **.

Glennville, Georgia 30427

Home: 912-***-****

Cell Phone: 912-***-****

**********@*******.***

Information Technology Professional

Network Expertise- Demonstrated skill in configuring Cisco network

switches, wireless access points and physically installing such

equipment in network racks.

Project planning- Proven ability to plan and organize and lead IT

projects and teams in small groups or corporate environments. Selected

to be project leader on 3 separate occasions to go to remote company

locations to upgrade or replace equipment.

Technical Expertise- Well versed in computer hardware repair,

installation and maintenance.

Technical Support and Training- Demonstrated skill in training and

supporting end users as well as developing technical staff to achieve

performance objectives.

Effective communicator with proven ability to build strong working

relationships and be a team player.

Summary of qualifications

June 1999-Oct 2007 Rotary Corporation

Computer Support/Network Technician

Performed Computer Support, Network troubleshooting, Ordered computers,

parts, printers and network equipment. Also maintained our inventory of

previously mentioned equipment.

July 2008-Feb 2010 Enterprise

Integration/Rayonier Corporation

End User Technician

Worked as a contractor for Enterprise Integration while providing

IT/customer service to Rayonier employees. This included pc repair,

printer repair and network troubleshooting.

Technical Expertise

Operating Systems

Linux fedora 4, Windows 95, 98, 2000, XP, Vista

Hardware and Applications

IBM A/S 400 production servers, MS Word, MS Excel, MS Power Point, MS

Access

Work Experience

1999-2007 Rotary Corporation Glennville, Ga

Computer Support/Network Technician

I have performed Hardware Installation and troubleshooting tasks such as

making network and phone cables, configuring cisco wireless access

points, cisco routers and switches, printer repair, computer repair, use

pc anywhere for troubleshooting remote clients, configuring, installing

and troubleshooting wireless computers, printers and devices.

Performed running cat5 cables for network connections, ordering

computers/networking supplies and equipment, minimal experience with

running fiber optic cable.

I have performed hardware/software repair on Internet Explorer,

Microsoft Office 97, 98, 2000, 2003, Mozilla Firefox, Adobe Reader,

Lotus Notes and Open Office, Symantec Backup Exec, handheld barcode

scanners, Dell computer and printer repair, Lexmark printer repair, Hp

computer, laptop and printer repair, Pc hardware installation and

maintenance, antivirus troubleshooting, Zebra label printer repair

(hardware/software).

IBM AS/400 data entry and troubleshooting. Such as creating user

profiles, creating printers setting up back up jobs, running backup

jobs, troubleshooting remote network issues.

Entrusted by the Vice President of IT to Monitor Rotary's security

surveillance camera system.

Performed system saves on IBM production servers.

Changed/swapped out backup tapes on IBM production servers.

Entrusted by department manager to train newly hired technicians to

perform end user support on four separate occasions.

.

2008-Feb 2010 Enterprise Integration

Jesup, Ga

I performed technical support at various Rayonier locations including,

Jesup mill, Baxley saw mill, Eatonton saw mill, Swainsboro saw mill,

Eastman chip mill, Hazelhurst chip mill. This included traveling to

these sites on occasion.

Demonstrated technical ability at Rayonier such as pc repair, network

troubleshooting, printer repair, server maintenance, on call duties,

working with other members of my team to accomplish assigned tasks,

laptop repair, changing out backup tapes, migrated multiple users from

one Rayonier baxley mill to jesup mill.

Setup users on blackberry smartphone and Verizon/alltell cell phones

Maintained phone inventory(office phones, cell phones, wall mount

phones), replaced said phones and related cables when necessary.

Entrusted with providing customer service to clients at rayonier in

conjunction with providing end user support.

Education

1981-1996 Glennville Christian Academy Glennville, Ga

High School Diploma

Apr. 98-Jan. 2001 Southeastern Technical College

Vidalia, Ga

Network Specialist diploma, Microcomputer Specialist Diploma

Computer Information Systems/Network Support Programs

Program Design, Data Communications, Database Programming, C++, Internet

and Wide area Networks, Windows NT Administration, Windows NT

Installation and Configuration, Computer Installation and Maintenance,

Novell Netware Administration, Networking Concepts, Client/Server

Database management, Multiple Networks/Wide Area Networks, Word

processing and publishing, Business communications, Spreadsheet and

database techniques, Operating systems concepts, Fourh generation

languages.

.

Program O

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