Customer Service Manager
Resume:
To Whom It May Concern:
I was excited to read about the job opening at your company. I have several
years of experience in a variety of fields including insurance and finance.
In addition to my extensive office experience, I have strong communication,
customer service, and administrative skills. My broad background makes me
an excellent candidate for this position.
Thank you for your consideration. I look forward to hearing from you to
arrange an interview.
Sincerely,
Misty Gatewood
Misty E. Gatewood
5409 Pecos Street Dickinson, Texas 77539 713-***-****
OBJECTIVE
A responsible, organized individual looking for a position offering
advancement, challenge, and professional growth.
SUMMARY
o Hard worker and excellent organizational abilities
o Excellent verbal and written skills
o Work within precise limits or standards of accuracy
o Use logical step by step procedures in my work
o Excellent customer service and communication skills
o Demonstrated professional and personable qualities to customers
and
fellow employees
EDUCATION
Kaplan Financial Education, Houston, TX
Property and Casualty Insurance Licensing
Will be taking my exam in December 2010
American Institute for Chartered Property Casualty Underwriters, Malvern,
PA
Introduction to Property and Casualty Insurance-completed
INS21-completed
INS23- In process of completing
The Art Institute of Houston, Houston, TX
Bachelor of Fine Arts Degree with a major in Graphic Design
Associate of Applied Science Degree, Graphic Design
Graduated March 2007
Bradford School of Business, Houston, TX
Certification/Diploma, Business Administration and Marketing
Graduated September 2002
Clear Brook High School, Friendswood, TX
Graduated May 2001
RELEVANT SKILLS
Type 40-45 wpm
Microsoft Office/Adobe Creative Suite
Windows 2007
EMPLOYMENT
Arthur J. Gallagher
Houston, Texas
Account Manager (May 2010 to Current)
o Assist producers with account placement and problems being experienced
pertaining to quotes, claims, services or other issues.
o Acts as liaison with marketplace to continue to develop new
relationships and opportunities while continuing to strengthen current
relationships.
o Follow-up status of quotations from underwriters, prepare and update
carrier responses to Market Summary.
o Reconciliation of accounting issues including posting premium, carrier
payables, finance agreements and accounting discrepancies in
accounting program.
United Fire Group
Galveston, Texas
Commercial Underwriting Underwriter Assistant/Premium Audit (April 2008 to
May 2010)
o Quotes accounts within authority limits by reviewing exposures and
experience rating, updating account information, rates and adjusts the
price.
o Manages account documentation such as proposals, agreement letters,
reinsurance contracts, collateral agreements, policy change,
endorsements, and cancellations.
o Assists Underwriter by entering data into the policy rating and
issuance system for new business, renewals, endorsements, billing
transactions, and customer service within assigned underwriting
territory.
Regions Bank
Houston, Texas
Senior Float Teller/FSR I (January 2007 to April 2008)
o Exceeding 8 referral minimum with an average of 22 referrals weekly
o Promoting team work by assisting others with overflow of work,
additional responsibilities, and helping tellers achieve their
referral goals
o Contributing to each specific Branch's morning huddles and offering
positive input to help meet branch goals
o Resolve customer problems either through direct personal action or
referral to alternative branch or bank resources
o Identify and maximize cross-sales opportunities through customer
profiling
o Sell appropriate bank products or services or refer to appropriate
business line
o Identify and address customer needs by providing a wide variety of in-
branch services which may include, opening new accounts, issuing
counter checks, redeeming savings
bonds, performing money transfers, receiving loan payments, and
handling disputes
Contact this candidate